New Balance Factory Store

The store manager Kevin Jones was extremely helpful. His product knowledge was incredible. He got me the perfect shoes for my needs. And the price was $ 20 less than what I was able to find online. Great service and great product. This is the best New Balance experience I have had.

We came here for our annual back to school shoe shopping. New Balance is the only place that sells all black leather shoes! A must for our kids’ school.
Clerks were friendly and helpful. They helped us measure the kids’ feet and they found shoes that met our criteria. The ones they recommended also weren’t the most expensive ones on the floor. Sometimes clerks like to peddle their $ 100 shoes. I’m glad this store doesn’t do that!

Four stars for selection and five stars for the quality of their goods, I’ve been using they’re running shoes for years and appreciate their design and durability. However zero stars for this outlet (same at others), they don’t bother to enter the clearance price for items, they leave the original outlet store price on many items. You think they could program that into their scanners but I’m suspicious they don’t because if you don’t ask for it they’ll make substantially more. Zero stars for credibility and trustworthiness. That makes my star average of three. Caveat emptor.

Just wanted to thank the lovely ladies of New Balance Store (sorry, didn’t get your names), you made me feel welcomed, you threaded my shoelaces patiently, and pointed me to the deals! Thanks!

I was in need of support shoes due to the fact that I just recently got plantar fasciitis. I walking into the store and within seconds got help. I normally blow off people who try to help me. But I told them my problem and they found me the perfect shoe and gave me a perfect insert. Melisa was great help. The shoes that they helped me with feel like pillows. Today I went in and the service was great again this time a pair of training shoes. The costumer service is beyond excellent. They really know what they are talking about and everyone scrambles to help you.

We were immediately greeted by Melissa upon walking in the store (FYI: this is an A+ in my former retail industry mind) and makes me feel like my time and hard earned money is worth it, you know?
She was on it. She asked us if we needed any assistance and we took her up on the offer. We were looking for shoes for a extremely sports active 11 year old who was diagnosed with Severs and is an over-​pronator.
She knew the product and knew what she was talking about. She even suggested a pair of «SF Giants» shoes… they are grey, orange, and white). Of course I couldn’t pass up on them… no matter what.
On the real, I will definitely be back when I’m in the area. I need some running shoes soon anyway.

Never got greeted or anything once I came in during a weekday that wasn’t at all busy. There were 3 associates on the floor and the store only had 3 customers including me. 2 of the associates were just talking to each other while one was helping a customer. I browsed around for maybe 10mins or so and then a different associate (maybe got back from break) had offered me a fitting room. So overall 1 star because of the last associate (short hair, tomboyish) that tried to help me was super friendly, another star for the nice manager who rung me up for my exchange and 1 star for cleanliness. Otherwise, I mostly helped myself and even used their step stool that was on a corner to reach some items I wanted.

Just had a great shopping experience at new balance. Mike was super helpful and nice. Great customer service and awesome sale.

The store is always organized and the staff is helpful and attentive. I have purchased shoes here several times for 2 growing boys and myself over the years. Great deals on quality American made shoes.

Came in a few nights ago to look at shoes. The store was pretty empty, but in all fairness it was a weeknight. It was very clean inside.
I found some shoes I liked and bought them with no fuss. As a side note, some employees now are a bit friendlier than others.

The New Balance Factory store is such a great place. They have some of the best service that I have seen and a selection that will wow you. I have a difficult time finding shoes because of wide feet and most stores do not have the correct width for me. Not only does New Balance have my size, but they have it in every shoe they offer and with plenty in stock. It is nice to be able to walk in and not be turned away because they don’t have my size.

My boyfriend bought his new running shoes here over Nike. The markdowns are better here and the shoes feels better. Their workers do need to do a better job. We had a wait a while and then flag down someone to work the register so we can pay and leave.

This is a very nice store with a very very good selection of shoes, running related items and other accessories. It’s decently sized, non pretentious and I wouldn’t hesitate to come here again. It’s also kind of nice location wise as it is away from the major traffic areas of that part of the Gilroy Outlets. The one thing that I did notice, however, is if you’re looking for a men’s 7.5 or below, good luck as they carry a very limited selection.

I have been wanting to get some new balance shoes fora while now so we stopped by yesterday. My expierience here was great. I didn’t know really what to get but the manager (I forgot her name) was the most helpful person i have encountered at a retail store in a long time. I explained what my issues were and she checked my feet to see what type of arch i had and gave sample upon sample to try. She even went in the back to get a shoe that wasn’t on display. I ended up buying two pair ofthe most comfortable shoes i have ever worn. I will be buying all of my tennis shoes from her from now on.

This is highly delayed, I do apologize.
I decided to go outlet shopping the day after Christmas, 2 weeks after knee surgery. Big mistake, the outlets were nuts. No parking to be found, people stealing other people’s parking spots, morons sitting in handicapped spots, sleeping while the other members of the car were shopping. Anyhow, I digress.
Finally found a parking spot and my mom and I made our way into New Balance. Pete (Barroso) greeted us at the door, and set to work helping me find the best pair of shoes for me. Pete could see I was struggling with my knee, so while I sat and rested, he was my runner, making suggestions and finding sizes. I would find a pair, then see something better, then go back to the original pair. Pete never got upset, just reminded me the pros and cons of each shoe. With his help, I finally found the right pair, as well as a pair of arch supports to go in them.
At the register, Pete was able to use a coupon code on my pair of shoes. Not only did I get great service, but I got a great deal on a pair of tennis shoes.
This isn’t the first time I’ve been here, but it’s the best service experience I’ve had. The manager has been very helpful on other visits as well.
The only thing I do not like is the lack of size 11 and 12 shoes. I’ve wanted the breast cancer shoes for awhile, and the only sizes I ever see are 6−8s. I know in the store you can order the larger sizes, but that option hasn’t been presented to me in the factory store.
I need a new pair of tennis shoes, will be returning to find my next pair. Maybe I’ll get lucky with the breast cancer shoes…

A++++ service!
For an «outlet» store this place is pretty great plus their customer service is outstanding. You would think coming into a discount type store that you would meet unfriendly disgruntled employees but that is not the case here. I have been here several times the past few months and have always encountered a friendly and competent staff. They have tons of great New Balance items from shoes to apparel, kids section and other fun things. I have purchased two pairs of shoes here the past few months and loved them with no issues.
I came in here today to buy a few things since I am doing the Breast Cancer 3-​Day Walk in San Francisco this coming weekend. When I got to the register, I had asked the nice employee if the store gave a discount to people doing the walk this weekend (New Balance is a Sponsor). He asked his boss and without any problem, they gave me 20% off my whole purchase! Wow! They were encouraging and wished me luck this weekend. I thought that was really awesome of them to do that. I usually don’t ask for discounts but figured it might not hurt since they were the sponsor.
I will definitely be back here again for my workout gear and shoes!

I was considering buying a new a new pair of Nikes at the Nike Factory Store when I discovered that I could simply buy new laces for a pair of New Balances that I bought a year earlier. Now I don’t have to constantly spend my money on Nikes because I got new laces. Thank You New Balance Factory Store!

I went here looking for a pair of 992s that were recently discontinued. I ordered a pair of 11.5/4Es online (from another retailer) assuming they would fit, because that’s my size for every other New Balance shoe I’ve owned. Sadly they were too big, so I returned them to the store where I purchased them.
So I called around and they said they had a bunch of them at the Factory Store in Gilroy… for nearly half price! I drove the 30 miles to Gilroy, and was very happy I did, they had every size in stock, and every available width. The salespeople were very helpful and knowledgeable and must have brought out 6 different size and width combinations just to make sure I got the ones I wanted. They had a 30% sale, so I ended up buying more than I planned to, but I’ll be back again soon.