Le Creuset

Went to go to Gilroy Outlets to Le Cruset Not only was it over priced the two ladies are rude totally ignore me when I walked into busy looking at their phones bad service. Big let down.0 stars… They seemed racist. because they acknowledge the next person that walked in the door that was of A different race. The only reason they recieve one star because I like the cooking items but it is overpriced.

I’ve been wanting to visit this store since reading a review from a fellow Unilocaler. So since it is the President’s Day weekend, I thought it would be a perfect time to stop by.
I’ve had my mind on a 9 quart Dutch Oven for the longest time, so going in, I had a mission to get this particular item. As I walk in, I marvel at all the cookware in multiple colors. I was a kid in a candy store! The place was not too big, it was actually smaller than I had imagined. But they had so many stuff, beautiful stuff!!!
So I started looking around for sale items, and thank goodness they had a 4 day President’s Day sale starting that Friday!!! They had 35% to 50% off selected items. And the Dutch Oven that I wanted was on sale for 35% off of the already discounted outlet price!!! Jackpot!!! Woohoo!!! Although there was a great sale, I stayed under control and bought just 2 items. My sister on the other hand went crazy with the shopping! Goodness gracious! A woman with a credit card during a great sale is an explosive combination!
It was my first but certainly not my last visit to the Le Creuset outlet. My sister and I had a wonderful shopping experience! The customer service was beyond awesome! Cherri, the Area Manager for Le Creuset, helped us with our purchases and answered all of our questions. She also provided tips on how to properly care for all the cookware! Fantastic job Cherri!
I would like to give a special thanks to fellow Unilocaler, Beth W. It was her review that drew my interest in the Le Creuset Outlet store. I miss you Beth!

Good customer service. Bought some cookware from here for my sister. Decent discounts and fast service at the cash Register. Fuss free service is always appreciated!

Excellent customer service! This store and the associates really took great care of me. I bought 2 Dutch ovens, very expensive pots, and they fell off a table and broke the day I bought them. The store associate and manager graciously replaced the pots! I highly recommend this store. The manager is Cherri and the salesperson who helped me was Alex. I will be back.

What can I say? I’m addicted to Le Creuset, but my budget isn’t. Cast iron is my best friend, as long as you understand how to work with it and take care of it. Anyway… I wanted a 7-​Quart Dutch oven, but they are over $ 300.00. I got 30% off the outlet price, and in the color that I wanted. I paid about $ 160.00 and this is a lifetime investment. Recently, I wanted a braiser, but those are in the $ 200+ range. I called, when I got the postcard that there was a 30% off sale. The sales person told me that they had ONE braiser in a discontinued color. I paid for it right over the phone– and got mine for about $ 110.00. So, yes, you can get great prices here. I’m all set!

I love Le Creuset. The selection of colors, the durability, and knowing that so much care has been taken in crafting each piece makes each item seem completely worth the price. I am addicted to cooking with cast iron, and Le Creuset pieces are incredible to cook with. I went to the store today around 1 PM. I had intended to spoil some of my family by gifting some cast iron as Christmas presents, and add a few pieces to my own collection, however that didn’t end up happening.
A young female employee pretended to work and followed us the entire time. I watched the woman pick up lids to the pots, position the pans in a slightly different way, and put the lid back, as if to look «busy» as we looked at the items in the store. Every few seconds, as she followed us around the store, she would ask us «Are you finding everything okay?» I was tempted to say, «I’ll let you know if I need your help…» I didn’t know how to express it without coming across as a rude customer.
I don’t understand. Did I honestly look like I was going to shove one of those big cast iron pans into my handbag? Was there not enough work for her to do, so she just needed play with the pots and pans to look busy in front of her colleague?
I have worked in customer service for over a decade, and I know that a sales associate needs to make themselves available to customers. But It’s not okay to blatantly spy on customers as they browse. I chose not to spend money where I wasn’t trusted, and walked out empty handed.

This is my favorite store at the outlets here in Gilroy! I’ve been a fan of this particular French cookware ever since seeing it at Williams Sonoma (Founder Chuck Williams was responsible for bringing the cookware to America decades ago).
While there are seconds available for purchase here due to a slight imperfection that is hardly noticeable, there are items here that are not seconds, available at a very good price too. The prices at this true outlet store of Le Creuset is what brings me here time and time again. I like to purchase product here to give as gifts to those family and friends who collect and love this cookware as much as I do.
Upon entering the store, I always take a look at the displays upfront to see what’s «new» but head straight to the back left side of the store for the clearance racks. Here you will find the very best prices on product that is down to only two items of a particular product or maybe there was only one item shipped in from the regular Le Creuset store. I don’t always find something I like but like a treasure hunt, there are the times that I hit the jackpot!
Customer service is friendly and efficient here and will help you carry out product to your car. My only wish is that I someday see the color Ocean, which is what we purchase from Williams Sonoma, at the outlet store someday. I was told that as long as it does well in sales at WS, it won’t be at the outlet store any time soon. Sigh…

Noelle’s Unilocal Notebook 2014
Customer service has greatly improved in the past two years. The entire staff is helpful without the pressure or up selling that I’ve previously encountered at this location. I normally shop here during the weekdays (as I’m a stay at home mom) and occasionally on the weekends.
One will notice that entire shop is neat, clean and overall well organized. I’ve collected 95% of the Caribbean collection (French Ovens, pots, cast iron pans in both the large and smaller sizes, etc.). My mom bought me a few pieces in the Coastal Blue. I adore the Coastal Blue color which is exclusive to the South African Le Creuset market and only available in the United States in limited release at certain Le Creuset outlets. Today, I picked up a few pieces in the Caribbean color and Coastal Blue.
The best kept secret at this location is the 50% rack in the back of the shop (left hand side of the shop) — I picked up a large bowl in the Caribbean color today. Just keep in mind not all the items here are distressed or discontinued. In fact if you go to the Le Creuset USA website you will see the Caribbean color as listed in the ‘current’ color selections. If you go to the South African Le Creuset website you’ll find the entire collection of Coastal Blue online.
Items you’ll find in this store:
Cast Iron enamel pots and French ovens
Ceramic serving dishes
Coffee and tea sets
Metal pans (similar to All-​Clad)
and accessories like metal knobs, spatulas, etc!
They have such an impressive selection (much more than other retail shops, that sell Le Creuset and other brands). For items you can’t find in this shop you can find it on their website online.
This is my favorite shop at the Gilroy outlets :)
LOVE in 2014,
Noelle

Gotta love a place where you can go and buy Le Creuset sometimes for 40% off! Worth the drive down to Gilroy for sure.

If you are into Le Creuset, GO HERE.
It’s worth the drive. You will find some spectacular deals.
I have a small collection, and want a deep fryer style pan, so I know what to ask for when it comes to the next big occasion. Anything that you are looking for in the Le Creuset line should be here.
The staff is super friendly, conversational, but not pushy. I will definitely be back!!!

We’ve had excellent discounts here. The staff is helpful. The products are fantastic!

Good selection and services here.

This place is such a fantastic find. I needed to replace a saucepan with lid and handle that got thrashed by a roommate of mine. I described what I needed and the clerk led me right to it. It was «orange flame» but I wanted blue. She checked in the back and found one! Not only that, it was 20% off. I paid much less than what I would have at either Amazon, or Le Creuset’s own website.
Not only that, she showed me the «discount area», from which a beautiful stoneware «au gratin platter» caught my eye, was 30% off and in blue, too! I’ll be back when it’s time to buy Christmas presents.

Hubby treated me to some Le Creuset for Mother’s Day and we had a great discount coupon in the mail. We live in the East Bay and accidentally forgot our postcard at home before leaving for Gilroy. I called the store on our way down and asked if it was a problem and the very nice lady on the other line said «No problem, we’ll just look you up in the computer». Score!
I was excited to see that they have many items in my favorite color — Cassis. The employees were having a cooking contest, but it didn’t diminish the excellent customer service we received. Every item we had questions on were answered quickly, and anything we picked up and were spotted carrying were quickly asked if the item could be held for us at the front counter so we didn’t have to lug it around the store.
The staff was courteous and knowledgeable. And who can beat the prices? If and when I «need» more Le Creuset items, I’m definitely coming back to the Gilroy outlet store!

I absolutely LOVE Le Creuset! In fact, I’ve been to their factory store in France… and the Gilroy Outlet has more of a section than they do. Funny, hunh? Anyway, the customer service in Gilroy was phenomenal, VERY friendly associates who bent over backwards to take care of my Father and I. We bought eight, six piece settings in addition to some cookware pieces. Whatever they didn’t happen to have on hand, they gave us a call the second they were available. They checked every single piece of the dishware to make sure there weren’t any chips, cracks or unsightly blemishes before officially boxing them up for us to take home. I even went back there again to do a final round of shopping before I flew back home (which is overseas) and got an AMAZING deal on my 1.8 Kettle, 7.25 Round French Oven and several other items. Even with shipping them home, it was STILL cheaper to get it from Gilroy rather than the factory itself. Definitely do your shopping with these guys! They have tons of stuff, lots of color options… I really can’t speak highly enough about ‘em. My Father is officially sold on Le Creuset, not only because of the quality of it’s products, but the employees we were helped by were absolutely amazing!

Pretty good deals on «seconds» — be sure to inspect your purchase before laying down the cash, I found that the first French Oven the saleswoman brought out had a significant ding in the enamel. She was more than happy to bring out another one, which was close enough to perfect for me! This 5.5 qt pot is usually $ 315, the outlet price was about $ 150. Sweet deal, right? Also check the corner for sales — Jules got a tea kettle for $ 30; they usually retail for about $ 100.

I am a certifiable Le Creuset addict. I am just starting my collection, and I am absolutely kicking myself that I didn’t know about this store until now, when I am moving 4 hours away in 2 weeks. I would have come here 3 times a year for the past 4 years if I could have!
They sell «second» quality Le Creuset, at 50% off, and I was in heaven. The pieces I picked out didn’t show any scratches, chips, or any noticeable reductions in quality what so ever. Really, not even a little bit. I bought 4 Caribbean ramekins (why must they discontinue this color!!!), a Kiwi juicer, and then they gave me a Cherry oval baking dish as a free gift! I think it was because I signed up for the mailing list and it was a super-​sale weekend too, though. All of that for only $ 50, when it would have cost more than double on the LC website.
I couldn’t be happier!

Don’t you love (or hate) American consumerism? You get to satisfy your need or therapy to shop, then write (or brag) about your purchases.
I have a great story to tell you. My friend and I were on our way to Pinnacles National Monument near Gilroy, CA for a day hike when I had the urge to stop by the Gilroy Outlets to look for my dream cookware Le Creuset.
We stopped by the store as they were opening and right away fell in love with the ivory enameled cast iron covered deep sauté pan (a cross between the deep dutch oven and a skillet — not too deep not too shallow — perfect for everyday use). I figured its versatility is all I need for my tiny San Francisco kitchen that’s screaming for a make-​over. A sales lady approached us and asked if there was anything in particular we were looking for? I said the usual: «We’re just looking right now, thank you.» She took off. My friend said: «Why would you pay $ 160 for a single pan? My emphatic reply was: „This is the Le Creuset I’ve been eyeing for in years and the price couldn’t be better. Besides, (I calculated), if I don’t eat out for six to eight meals, the pan will pay for itself in no time. AND I’ll invite him over for dinner.“ So far so good.
Then I saw a set of Le Creuset stainless steel cookware that costs almost the same as the single cast iron pan. I flagged the saleslady and asked where these stainless steel cookware were made. It caught her off guard and hesitantly said: „China“. I politely said:“Oh, thank you».
Then I went back to the cast iron I am dying to purchase. The lady followed us and condescendingly said to us: «Those ARE made in France». My jaw nearly dropped on the table. Duh…(I know where they’re made because I did my homework and have one at home). I bit my tongue and said to her: «Is that so?» So I grabbed my friend and told him, we have to go, it’s getting late in the morning and we need to get back on the road.
I could have given this store 4 stars easy but because of poor service, I’ll give them a paltry 2.
To continue the story, after our hike, and after considerable debate, we returned to the store, saw the lady, hand her the pan and my credit card, and ran out the store.
I am happy with my purchase and LOVE my cast iron deep pan, but the snotty remark from the sales lady left a deep burning sensation in my brain.
PS. David D. says:“Le Creuset’s are great. However, snotty people are not”. My reply was: «Thanks David. Just because we’re guys wearing t-​shirts and shorts who love sports and are outdoorsy types doesn’t mean we know nothing about those damn French cookware ;)»

Le Creuset at like 50% off. And if you have AAA you can get the extra super duper «secret» coupons which will give you another 20% off. What’s not to like?
PS: I love the «seconds» line. My French oven has a teeny tiny invisible to a naked eye chip and instead of $ 375 it was $ 180.

I had a pleasant experience at Le Creuset. The workers were very helpful in answering questions about the products and the color availability.
Bought a teal oblong grill skillet for $ 79.93. It even had an additional 20% off discount. Total bill was $ 69.22.
The color is awesome and is a good sized skillet!
Yeah, I don’t really care if the pots and pans are slightly flawed. The prices are right and service is excellent.