Dunkin Donuts & Baskin Robbins

The worst they don’t take DD rewards cards they can’t speak English very well and refuse DD coupons !!! Not going there anymore! Management also a cheap ass foreigner.

This location used to be the best in the area — great service, polite and friendly service. Everything changed this past year — the norm is bad service, slow staff, food quality has been terrible — donuts stuck together, cold sandwiches. … desperately looking for another place for my daily stop.

If you stop here during the afternoon– you will be fine. You’ll get what you order, you’ll pay the right amount. However…
This shop is open ²⁴⁄₇. The man who works at night (and has for years) is rude, unkempt and doesn’t speak English. My parents stopped at 4am last week on thier way home, and brought me what was supposed to be a medium iced coffee, extra cream, extra sugar, with mocha in it. What they brought home was disgusting and inedible.
That night, I had a chance to go get my coffee replaced, so I pulled up to the speaker. Since I wanted to explain the mistake and have my coffee replaced, I politely explained I had a problem with my order and asked if I could pull around to the window. He said «No!» Baffled, I said «No, I can’t pull around to speak to you?” — in very broken English, he demanded I talk to him through the speaker.
So I tried my best to SLOWLY and clearly explain the issue to a speaker box. Plus, I wanted a sandwich and donuts… Very frustrating to try to do without looking at the person… Anyway, it was clear he didn’t understand anything I was saying as he was just repeating random words back to me…
So finally I said «I’m pulling around.» I drove to the window. He was fiddeling around behind the counter doing god knows what… With his back to me. There were no other customers, no one in line… It took him SEVEN minutes to finally come to the window, and when he does, he presents me with a hot beverage (which I hadn’t ordered) and a bag with something in it… But since he’d spoken over my sandwich order, I knew he couldn’t possibly have gotten my food order right.
I tried, in vain, patiently, to explain the issue with the bad coffee. I showed him my cup– still full, and made a face, displaying that what was in my cup, was gross, and I couldn’t drink it. I told him– I want a medium iced coffee, extra cream, extra sugar, with chocolate in it.
He stood there are stared at me. Then tried to hand me the hot beverage again. I waved him off, and VERY patiently (having long since given up on my food and donuts, at this point, I just wanted my coffee fixed).
So I tell him the order, he repeats it, and goes to make it, abandoning the bag of food and hot drink… It takes him FOREVER… LITERALLY, almost five minutes… He finally returns and opens the window… And says $ 6.75.
No, sir. One last time, I explain. I bought THIS coffee here earlier today, and it was TERRIBLE. You can see that I didn’t drink any of it. I’m here to get this bad coffee replaced. I point to my cup… Then to the cup he has. I can’t comprehend why anyone would employ someone that literally speaks NO ENGLISH and can’t take a very simple order.
And this is where it gets good. He yells at me «No! You pay!» –and bangs his hands on the counter. He’s almost leaning out the window at me now, and he reaches for my (refillable souvenir) cup, which I pull back. I have no idea what he’s doing. He points to the $ 6.75 on the display and sticks his hand out, demanding payment.
«No. I need this BAD coffee, replaced. I’m not paying for another coffee,» I try to patiently explain. Then he SCREAMS at me. «YOU COME BACK IN MORNING!!!” — he throws ALL the food and both the hot drink AND my iced coffee that he’d finally made, into the trash, slams the window closed, stomps away screaming, and slams things around on the counter.
If only I was kidding.
I went to the Dunkin on White Horse Road, where I coincidentally worked for five years, back in the day. Even though it was around midnight, I was greeted by a person who spoke English and got my order right.
The hostile, angry slob who speaks NO ENGLISH should NOT be employed in a CUSTOMER SERVICE job. Seriously.
It’s absurd that I’m being SCREAMED at & grabbed at through the window all because this moron cant take a simple order. That IS his job, yes? How does one get hired to work somewhere when they don’t speak the language people order in? Does that make sense to anyone?
I went back a third time during the busy morning rush that next day, complained to anyone who would listen and at least finally got my coffee made right– but I will NEVER spend another dime at this location. It’s absolutely crap to have to deal with that kind of «service.»

This is seriously the nicest DD I have ever walked into from décor, cleanliness, to service.

Manager & workers are rude. Bottom line. I do not tolerate poor customer service, so we will not return. Manager was so ignorant that we cancelled our order & just left. Not to mention that they didn’t have glazed munchkins. This is Dunkin Donuts, right!