THH Pediatrics

Really tired of how long the doctor takes to come into the room. Third visit in a row where the nurse left and the doctor didn’t enter the room for more than a half hour. Please improve your customer service

I have been taking my daughter to tjis office for 3 years and i absolutly love this office.
Dr. Holstein is always friendly and patient. they also have two waitinf rooms, 1 for well visit patients and 1 for sick patients.

Dr Liu has been the pediatrician for my 3 and 4 year old since birth and has been fantastic. She is always friendly and you don’t feel rushed talking to her. My kids are shy but she knows how to keep them at ease.
Just went there today and the wait to see her was literally 2 min from waiting room to exam room and then 3 min from exam room to the doctor coming in. Great experience!

I wish I could give this place negative stars. I have been bringing my daughter here for a year since we’ve moved to Germantown. Every time I brought her in there was always some issue or another to the point where I ended up leaving my last appointment and telling them I would find another doctor. The first time I brought my two year old daughter in the doctor (Holstein) came in and proceeded to have a full fledged conversation with my two year old and began examining her without so much as saying hello to the two adults in the room. She did not take the time to thoroughly examine her and none of then doctor’s I have seen over the past year did either. They pop in and out in a way that is to me unreasonable. We have come in and waited for almost an hour because we weren’t checked in properly and that was when my daughter was sick. Then after I year I received a lecture on my previous pediatrician not sending my daughters medical records a year ago. Now we faxed the proper forms to my previous doctor a year ago and I have been in and out of the office and no one ever mentioned they did not receive the records. That means the doctor has come into the doctor’s office and treated my child multiple times without even looking over a chart or record. That to me is ridiculous. I promise you that if I had an unpaid balance I would have known about it. The office is unorganized and the record keeping is poor. You will notice that there are several pictures of children that decorate the office. That is because they are operating their office like a fast food drive thru in order to try and see every child in Germantown. You can believe some of these other reviews but don’t say I didn’t warn you.

I found this practice online and it has good reviews. I personally picked Dr Liu. She’s gentle, nice and patient. However, the male nurse seems to be impatient and not friendly. My son was actually uncomfortable with him. Although some staff and nurses seem to be nice, some are kind of rude. My son had an appointment yesterday and he was crying almost the whole time. He doesn’t want to be in the room for a long time plus he had shots. When we stepped out of the room, some staff were staring at us as if that’s their first time to hear a baby cries and they expect babies to be quiet. Even though I like Dr Liu, I’m thinking of looking for another practice where the staff are nice and patient.

Depending on your personality/​style you can choose the right pediatrician for your child here. They have a handful of different doctors and I’ve seen most of them until I chose my favorite that matched my style. Our fav is Dr. Holstein is down to earth, gives you the cold hard facts, relaxes me, makes me feel like I’m human, so sweet to my baby, knowledgeable, and gives excellent tips. I’ve seen Dr. Hoover, Dr. Fishel, Dr. Hsu, and Dr. Sidhu who are all very knowledgeable and gives excellent care to baby.
Pro’s:
–Late hours on certain days
–Same day sick appointment available
–On call doctor or nurse always available after hours and returns phone call within a reasonable amount of time
–Front desk staff is always friendly, fun, and with smiles
–Separate seating for healthy and sick children
–Clean and sterile environment
Con’s:
–Reading the last Unilocal review, I FULLY agree that Nurse Molly should not be working at a pediatrician’s office. She’s not warm/​friendly at all, not informative, and seems annoyed about 90% of the time that I’ve had her. I think I’m going to start asking not to have her.
*Note* Make sure you bring your medical form (for daycare or school) with you on the day of your appointment or else you will have to return and pay a fee for having them fill it out and sign.

The doctors here are amazing, especially Grainger, Hsu and Sidhu. However a few of the nurses in this practice should not be pediatric nurses, especially one named Molly. My 1.5 year old came in with a fever and she was rude and impatient with him. In fact this occurred on multiple instances. I eventually complained to the office manager and Dr. Grainger. This women has no business being a pediatric nurse or a nurse in general. I’ve personally know 5 other parents that feel the same way about her. I have stoped taking my child to this practice because of her.

Dr Hsu is amazing! I love his outgoing personality & energy!
It was extremely important to me that we find the best pediatrician around the area for my baby girl. After some research, we settled with THH Pediatrics. Be aware that they are extremely busy and starting around lunch time, the place can get PACKED. If you have a newborn, I would recommend making an appointment either first thing in the morning or at least before noon… so that you have less of a chance bumping into a sick child (even though they have a separate waiting area for sick children).
The front desk staff seem like they have everything under control, no matter how busy it gets. They’re friendly and they don’t show their frustration when their phones are nonstop ringing while trying to take care of people coming in and out of the office.
Make sure you bundle up your little one because the rooms are really cold!

I found this practice 18 years ago when I was preggers with my first daughter. From birth to now I’ve been very pleased with every aspect for both of my children.
Very kind and attentive staff from appointments on the phone to the nurses to the doctors.
Very clean office with a sick patient and well patient area in the waiting room.
Doctor Lui is amazing and takes time to explain to my children what is happening at each visit and how to stay healthy.
Highly recommend from this 18 years and counting mom.

I found this practice while pregnant with my first baby. Since I worked in a medical office from senior year high school through college, I am quite particular when it comes to my family’s medical care.
I am overly impressed with THH Pediatrics. My 6 month old daughter is seen by Dr. Matt Fishel. Our first appointment was the day after my daughter came home. My husband and I had been up all night with our colicky newborn. With only two hours of sleep and my nerves frazzled (plus it was raining and cold) – I had forgotten to bring the hospital paperwork documenting the baby’s medical tests and results! I felt like an idiot. Instead of rescheduling, Dr. Fishel contacted SGH and had the baby’s paperwork electronically sent to him– nice.
There were issues with the baby upon her first check-​up and the need for further medical testing. I was sent home with instructions for a procedure to do at home and advised to bring the baby for a follow-​up visit in 2 days. Later that night, around 6pm, I received a call from Dr. Fishel himself to personally inform me of the baby’s test result (which came out clear) and to ask how she was doing. Now let me tell you that in today’s medical culture, a Doctor calling his patients is rare! My daughter has seen only Doctor Fischel for her 2 week, 2 month, 4 month and 6 month check-​ups. He is clear, direct and always answers my questions and gives me tips without treating me like a clueless first-​time mother. I have never felt rushed either.
They have updated their vaccines so some vaccinations come as «3-​in-​1» which I am sure my infant appreciates. They have a clean office, two separate waiting areas (one is for the sick), the front desk is amiable and efficient, and I have never had to wait more than 5 minutes in the waiting area and no more than 5−10minutes in the exam room. They also do their best to place you in balmy-​temperature room when you have an infant (since you have to remove their clothes). On two occasssions, I have had to change appointment time and/​or dates at the last minute, and the front desk are great in working with you.
I have used their nurse line to ask questions (baby had a slight fever and decreased her intake of milk so I needed to know when I should take her in to be seen) and although I had to leave a message, I received a call back about ½ hour later.
Overall I have had a great experience and highly recommend.

The place is just ok. Been happy with most of the doctors except for one but my only problem which lead me to give only 3 stars is my son never gets to see the doctor he likes. We like Dr. Liu very much and always request her but she is never available. Other doctors are repeatedly available but not her. If this condition continues we will find a new doctors office because the doctors that we continually have to see are just ok and don’t instill the confidence in me that I have for Dr. Liu. We would like this place much more if we got to see Dr. Liu more than once a year.

Selecting this practice has been one of the best decision I’ve ever made. I normally take my girls to see Dr. Liu. Dr. Liu has always been great with my kids. My kids just adore her. She adds a personal approach to tending to my kids, is very patient, is never wrong with her diagnoses, and who’s opinion I trust wholeheartedly. But when I can’t get a slot with her, Dr. Grainger, Dr. Hsu, and Dr. Takai are also great. Dr. Grainger has such an amazing memory, he saw us on the street and immediately inquired about my daughter’s health based on her last visit and that was 2 months.
The only person I’m not too fond of is Dr. Hoover. She is not as warm and approachable as some of the other doctors and has given inaccurate diagnoses not only on my kids but my brother-in-law’s kid but that is just my opinion, others may have a better experience with her that I have not been fortunate to.

DR. Takai is the only one that would listen to you and can treat your kids right away. However; I am very unhappy and disapointed at Dr. MUN TING LIU. I would NOT recommend her to any carring mom. She misdiagnosed our child twice and causes us to go to ER-​room twice this year. She doesn’t listen to your mother’s instincts, instead she pursued you what she thinks is the right answer. !!! Would not recommend her and I am glad I changed my Dr.

We were originally referred to Dr. Hsu (awesome!) from a co-​worker about 6 years ago with our 1^st baby. (My co-​worker had been using them for over 8 years prior to her recommendation.) We’ve seen all the docs in the practice and they are all great! Seriously, two kids later, many doctor vists later, we would not go anywhere else. They are the best pediatricians in the area, great thorough care, great office, great follow up! What impressed me the first time (about 6 years ago) was when we had a small medical issue with our daughter a few months after birth and so we went to see the doc and they told us to watch how she was doing etc. Anyway, that evening (i think it was after 7pm) I get a call from Dr. Liu cause she wanted to know how our daughter was doing and specific to the protocol she «prescribed» for us. This was the first time in my life I received a call from a doctor cause all the doctors i ever see I have to call them and chase them down! :-) I’ve seen this same sort of follow up from their other docs as well so maybe its their «corporate culture». They continue to go over and above and impress me with their thoroughness, care, follow up! I really do love the practice especially, Drs. Hsu, Liu and Granger! Thank you for your dedication to childrens health!

I have been taking my children to Dr. Takai and THH pediatrics for 7 years now. They were the docs that saw my kids when they were born and have been taking care of them for years. I LOVE THIS OFFICE. All the doctors we have seen have been wonderful, but especially Dr. Liu and Dr. Granger. They both remember my children every time, know them and their histories and are very caring and friendly to my children. The office staff is very professional, the waiting room is clean and open, with a separate area for sick visits and you never have to wait long to see the doctors. I think this is a great practice and have recommended them to many of my friends :)

My wife found this place on-​line before the birth of our child, and they were very good about providing her information about the practice. They have weekend hours, and are close to our house. We see Dr. Joseph Hsu (unlike the other reviewers, we’ve only ever seen him, not the others), who is really great guy, good with our child, always full of good information and extremely friendly. Very clean and professional office with a nice staff, good with their paperwork (they were very quick filling out some stuff we needed for our child’s daycare). I’ve never had to wait much in the waiting room (which is divided into a sick and healthy section), and you don’t wait too much in the exam room (a plus with a baby). Very good place for kids, and they offer flu shots in the fall for both kids and their parents.

We have been using this practice since August. I am very impressed with the doctors, we have seen ⁵⁄₆ doctors in the practice and each of them seem great. The front desk staff can be a little frosty, but I’m sure they are fed up with screaming kids all day. You will get reprimanded if you are late, so try to be on time.
My first appointment was a bit of an eye opener b/​c I had to breastfeed in front of the doctor and then «she» squeezed my nipple so hard to express the milk that it brought tears to my eyes. I almost decked her. Apparently, this is a common thing (a friend of mine had the same thing happen to her with this doctor), so be warned!
I really liked Dr. Liu, Dr. Hsu, and Dr. Hoover. We are trying them all out and will select one that we like for some consistency in a few months.

Dr. Takai, and the doctors in her practice are simply wonderful. The first thing you notice, walking in the office, are two separate waiting areas. One, enclosed area for sick children, and an open one for healthy children. As a germaphobe, I can appreciate their taking the time to think, hey, maybe some parents who are just bringing their infants in for shots, don’t need to be contaminated by coughing diseased children. :) As a new, and undoubtedly paranoid parent, I totally respect, and appreciate this courtesy.
The facility is also quite nice because it is brand new. You’re not sitting in a Pediatrician’s office that is «seasoned» if you will. In addition, they have taken the action of having hand-​sanitization stations around the waiting area. Sheer genius!
Although choosing a doctor is a very personal choice, I think you’d be hard pressed to not to find a doctor that you and your family find comfort in within this practice.