AT&T Authorized Retailer

I had some problems with my AT&T account and came in looking for help with renewing it and Hiep was really great in offering the best options. When dealing with the call center he was a great advocate and was very thorough all the details.
I will definitely be coming back for future purchases. Most recommended.

I bought the black ice screen protector for my iPhone 6 Plus & the employee that helped me guaranteed that my screen underneath would not break. So I spent 40 plus tax & everything for this protector that would not cracked my iPhone screen. Well it cracked. I called the AT&T store to see if they would cover the cost of getting my screen repaired since it was one of their employees that guaranteed it. The manager was very rude & he did not help me at all. I had to pay the 40+ dollars for the case & then 130 $ to get my screen fixed at Apple. I think since one of his employees guaranteed the protector, he should have helped out. At&t should have covered the repair of my phone since the whole reason I bought the protector was because it was guaranteed

Franky was great. He was able to help us so quickly and took care of everything we asked about. My mom left so happy with her new I phone 6.

Shout out to Thanh Tran for his great customer service. He provided all our needs and was very accommodating. Than made sure that the needs of his other customers were met. So if you’re heading to AT&T Garden Grove make sure you look for Thanh.

A big thanks to Thanh for providing excellent customer service! He took care of all our AT&T needs and then some. He did not hesitate to get us the best deal we could and gave us fair advice. Thanh multitasked his way to get me done quickly while helping others. Overall, I was impressed with this location and will be coming back in the future.

Our representative Thanh Tran demonstrated exceptional customer service and went above and beyond to help my family and I get a better deal than our original plan. He took the time to answer all our questions and explained the details thoroughly. Although we went pass closing time, we did not feel rushed at all. Will come back to this location again!

went here to get a sim cared for my sons phone no problem. the guy said hey i see your going over your DATA we now have 15 GB for the price of 10 GB OK sounds good. NOT TELLING ME THAT ONCE HE CHANGED IT FROM 10 GB TO 15 GB IT CHANGED MY PER LINE CHARGE FROM $ 30 TO 40 $ DOLLARS A MONTH shady shady be careful here. i will go back to using the at&t store in orange or Irvine (corporate store) not a Authorized Dealer

Go to a corporate store for any purchases. If anything you buy here breaks, they tell you to go through the manufacturer. If you buy at a corporate store, your purchases are under warranty and you can exchange for the same product as long as it is still covered under warranty. This store will not honor any warranties or allow exchanges.
Also, the guy I spoke with does not understand English well. I had to repeat myself and explain several times.

Came in to get a new SIM card for my mom. It used to cost $ 30 as I remember the last time I got a sim but the guy didn’t charge me anything. His name was Hiep or Hieu. Very pleasant guy. Worked quickly and even shared with me that he was sitting here all day and nobody came in until now. Also, I came in 5 minutes before closing time and he still helped me.

I came in here just the other day to upgrade a line, Than was super helpful. This place only has 3 stars but the staff there now is great, they where able to get me my upgrade and also a great review. I will definitely be visiting this place a lot more just because of the staff even tho this locations really out of my way.

I’ve been to this location multiple times and every time I’ve come here I’ve been given great service. Sam and Thanh have been very helpful and attentive to my needs. I’ve been able to pay my bills, both business and personal without any hitches. I’ve also been able to pay my u verse and phone bills at this location so it’s nice to be able to take care of all my payments in one location. I’ve had trouble with other Att locations especially the one on Euclid next to ranch 99 but this place has been so much better. I havent encountered the problems I’ve had with other Att stores with terrible management and horrible service at this location. In fact this store has fixed all the problems that other stores have created. I’ll be coming to this location from now on for new phones and new services.

Hey guys my name is Miguel Morales. Don’t worry about this problem. I apologize for their behavior and I will bring this to attention to the meetings. I’m going to be a future employee at this location and I will provide superior customer service and satisfaction. I am looking forward to serve you and thank you for being a part of At&t

Yeah this place sucks ass. There is a guy in there that locked the door 5 minutes before 8 and he wouldn’t even open the door. I hate ATT. I’m switching to T Mobile s Unlimited plan!
It sucks because this place is really close to my house too.
He had all the lights on and he was just on his computer not doing anything.
Why would you not open the door for a customer during business hours!
If this review doesn’t do you justice then just look at the other reviews left about this place! So frustrated that he didn’t open the door for me!

I bought a phone here and dealt with Sam. He was very nice. He was able to get my number moved over from Verizon. I was also assisted on by the manager with tattoos, he put the screen glass guard on my phone while Sam rang everything out through the register. I have had painful experiences in cell phone stores and this time I was in and out in 25 minutes.

There is a guy here. I don’t know what position he holds, but he is incredibly RUDE! I only had a five minute encounter with him and he was so unpleasant I would rather drive to the location furthest from my home, then go back there. He was a white guy with tattoos. I see from the post above that he may actually be the manager. Dude! Learn customer service. I was considering going back to buy my phones tomorrow, but after seeing the review above mine. ABSOLUTELY NOT!
Your welcome.

I don’t think I’ve ever experienced such terrible customer service until I stepped into this AT&T location. Here’s what happen, I called in to ask if they had smart watches on sale like the other AT&T retailers for Black Friday and was told by the man on the phone that it was indeed true and that they do have the smart watch on sale. Five minutes after making the phone call, I rush on in and one of the employees greets me and brings out the watch, lets me try it on and so forth because he is aware I’m the one who called. (The employee was very nice btw, I sadly don’t have the name. It was more of the manager who was very unprofessional and did not know what he was doing AT ALL.) After I tell the employee that I’ll take it, he then calls over his manager to help ring me up. I over hear the manager (man with a whole bunch of tattoos who seemed very unpleasant and not professional at all.) ask the employee if I’m opening a new line or buying a new phone. The employee responds that I’m only buying the smartwatch. The manager shakes his head and «looks up the smart watch in the system» then asks me «Where did you hear of this deal? I don’t see anything.» I begin to tell him it is advertised on the official website of AT&T and that I even called beforehand and spoke with someone there AT this location to ensure that it was on sale. The manager’s response was «Yeah. That was me. However, the sale was online only.»
So basically, I believe the manager either LIED to me on the phone and wanted me to just come down so he can upsell me on something else or he REVOKED the sale and did not want to sell it to me just because I’m not opening a new line or buying a new phone. I guess to this location, you’re only a valued customer if you are buying a new phone or opening a new line. What a joke. Last time I checked, a customer qualifies as a customer as long as they step in and buy ANY of your products… which includes accessories, watches, chargers, etc. The manager did not care about trying to keep me in the shop and gave off a vibe of wanting me gone because he did not want any business since I did not qualify as a «customer» to him despite me wanting to buy a smart watch! I drove down because of him telling me on the phone one thing and he decides to change his mind when I get there! He also had attitude and right after telling me the watch was not on sale, he begins talking on a personal phone call and runs to the back without offering me an alternative or anything for wasting my time and etc. I did not know how this man is manager of a business, he did not know what he was doing and he was very rude.
It’s funny, I went to another AT&T right after dealing with the manager at this location and they gave me NO issues whatsoever. They were aware of the sale, and gave it to me no problem. They did not mind the fact that I wasn’t opening a new line or buying a new phone BECAUSE I’m still BUYING something from them. They treated me as a VALUED customer. So do yourself a favor and PLEASE go to any other AT&T besides this one, this location doesn’t honor any of the sales that any other AT&T is doing and the manager is unprofessional and rude. They do not care about your business!