The UPS Store

Best in the area. Fast and friendly service and you can count on your shipment making it to its destination with no issues. I bit expensive, but worth it for the peace of mind.

Came here to return some equipment to the cable company & although I handed the cashier my preprinted labels she proceeded to ask me for all my particulars 3 separate times. (Sigh), reading is fundamental.
Adequate parking and this store has an array of supplies for shipping, business needs (copiers, fax & printing) & you can even drop off items to be mailed.
Not a terrible experience and it’s conveniently located that I’d utilize them again.

Walked in about 10 minutes ago to ship an item. I politely asked how I can print a shipping label from the store. Clerk takes me to a computer and mentions that there’s a 21 cent fee per page. I say fine. I print the label, walk to the register…
…and then she tells me that there’s a $ 3 fee for using the computer?
I understand that there’s a fee for using the computer. How else can a company maximize profit if they don’t nickel and dime you? But if you can tell the customer that there’s a per-​page print fee, you damn well should tell them that there’s a «computer usage» fee that is 10 times larger than the cost of printing the shipping label.
When I refused to pay, they tried to intimidate me into paying, as if they had sunk an unrecoverable fortune to print 1 page. I politely said, «I’m not paying» and walked out. Won’t be returning.

Do not buy shipping insurance from here. UPS mandated rate is $.90 per $ 100, they wanted to charge $ 3.00 per $ 100. When I asked why such a discrepancy they said because the have to cover poor packing??? I was paying them to pack it !!!
Also the service representative «Jacob» was a piece of work, would avoid him like the plague. Was very rude!
Best place to ship from in the area is either the USPS or directly from the FedEx hub on defense highway.

This employees at this location know the meaning of customer service. I’ve taken an elderly friend to this location several times to mail things. The two younger male employees always come to the door and hold it open for her, carry packages in for her, help her fill out the forms to return things, etc. All of the employees are patient and friendly. It really impressed me and I feel like our business is appreciated. I would not hesitate to recommend their services to anyone.

I’m going to give three stars because the lady and her assistant were very nice. However, they only get one and a half stars for competence. I had arranged for UPS to deliver my package to this location while I was at work. I went in to retrieve the package with UPS slip in hand and the tracking number. I handed her the slip. She had the assistant look for it and he came back empty-​handed. So she said oh we only got three packages today and yours is not among them. So I went to my car to call UPS to see if I had gone to the wrong location. UPS said no your packages at 1123 N. Route three in Gambrills. So I went back in and told the lady that UPS said my package was here. She looked again and brought all three packages out and said what’s your name? And I told her. She had not asked me my name before. She had only gone by the tracking number. She showed me that UPS and placed a sticker over top of my name but that wouldn’t have mattered anyway. So in the end I got my package but only because I was very persistent. Is difficult to know whether this was her fault, or whether was UPSes fault. Having said all this, the package contained a controlled substance. The woman never once asked me for my identification.

I will NEVER EVER come back to this location. This woman is a disgrace. She has no idea what she’s doing and her customer service is a joke.
I came in today to pickup funeral programs that were ordered and paid for online.
Not only were they not ready but they weren’t even started. She didn’t take time all day to check her online orders.
So she tells me «well it’s Christmas time.» I’m sorry my brother didn’t die at a more convenient time for her.
I’m standing here waiting and waiting. She doesn’t know how to operate her own equipment and now instead of duplex printing the first time she’s running through one side and then the other.
This is completely unbelievable.