Homefix Corporation of Gaithersburg

I would never ever do business with this company again.
I had all of the windows in my house replaced, which is a very big expense, and the Homefix contract stated clearly that they gave a lifetime transferrable 100% warranty on the product and labor. After less than 4 years, one of the windows has a defective seal and bad discoloration inside. I called and was told that they would be sending me a letter explaining the situation. When I asked what there was to explain, they said a manager would call. No one did. I called several more times and no one returned my calls.
I received a letter from the president of the company explaining that they are not responsible for the warranty as the manufacturer went out of business, but they would provide me with an estimate to repair the window. So they have tried to weasel out of their warranty and use it as an opportunity to sell me something else. And, apparently they select cheap suppliers who are not financially stable.
They misrepresented their service and warranty. I have contacted the Maryland Home Improvement Commission and learned that they already have an investigator assigned to Homefix, which tells me there have been other complaints. They said the Attorney General’s Office was resposible for warranty enforcement and I called them. They are sending me a formal complaint form and I intend to pursue this to finality.

When Homefix installed my windows 5 years ago, I thought they did a great job. The windows had a lifetime warranty. During the summer, on a day when the temp reached 102 degrees, the large picture window in my living room expanded and shattered. When I called, they were quick to respond and sent a tech, who said the window was overgassed, defective, and would be replaced. That was July 2011, it’s now Jan. 2012, and even after complaing to the Better Business Bureau, they have not replaced my window. When i call Homefix they claim they will call back, and the general manager Merrick Morse, who promised the BBB he would personally see to the window getting replaced, won’t return my phone calls, Now I guess I’ll have to complaiin to the Montgomery County Dept of Consumer Affairs.
Don’t use these guys, they don’t stand by their work. I’m probably going to have to pay to have the window replaced myself.