Mazda of Lake Lanier

My wife found a van she was interested on their website and the Internet price was fair. Me always being the skeptic, I assumed when we got there they would tell us that they just sold it. We didn’t have much time so to prove a point to my wife I agreed to ride 30 miles to see if it was legitimate. To my surprise it was there and was exactly what we were looking for. I asked about the price and was told a price that was approximately $ 1000 higher than the Internet price and when I told the salesman he said ok. I also asked would they come off the price a little more. He said possibly and it didn’t hurt to ask. Then when we went to open up the car. The battery was dead. There was another nearly identical beside it. That battery was dead also. I told salesman I was in a hurry and would return Monday or Tuesday morning and he said he would get battery charged up. They open at 9am. I made my way back to the lot Monday morning a few minutes before 9 am. I waited for over 30 minutes for someone to get with me. After waiting to have car jump started I finally got to drive it. I liked the car. After returning I ask salesman to work up his best price and send me a text or email because I was going home to get some sleep. The next morning I had not received any info so I rode by on my way home from work. Salesman brought out a paper with some numbers and the price was still including the extra $ 1000 for the wax job. When I questioned this he got kind of defensive and said they would be losing money if they didn’t charge for it. I finally just left. I am guessing things might have been a little different for me if I had been purchasing the $ 84 000 Cadillac off the showroom floor. My advise to anyone wanting to deal here is to read the fine print and don’t believe it til you see it in writing.

Updated Review:
While the buying experience was alright, my experience since has been terrible. First, we had to sign our paperwork three times because they kept messing it up. Second, I did not have the title tax paid off on my trade-​in vehicle. So, we wrote them a check and signed a power of attorney so they could handle it all. Well, they apparently lost that form. They began calling multiple times a week asking for the title to my trade-​in. They didn’t believe that I didn’t have. They even questioned whether I had written the check or not! Finally, when the title arrived, they were adamant that I get it to them asap. I work about 45 minutes away and get home after they close. It is absolutely ridiculous that I had to take time off to take them the title when it was their mistake.
Finally, their service department is a nightmare. I had the car for about 2 months when one of the tires kept going flat. I called and they told me it was probably the cold air, because apparently I’m too stupid to know the difference. They told me I could take it in if I wanted and it turned out to be a nail. They charged me $ 20 for the service. Now, that’s a small amount, but I know for a fact that many places will perform this service for free, even if you’re not a customer (e.g. Discount Tire). But my wife and I were heading out of town, so I paid the $ 20. Two hours later and we were still sitting in the lobby. I finally tracked somebody down and it turns out the car had been done for quite some time, but they failed to tell anyone. We had asked before that point, but were told that we’d be notified when it was done.
Here’s the nail in the coffin; a few days later I received a call asking about my satisfaction with the service. I voiced my concerns and the lady on the phone just got upset with me. Despite my complaints, however, nobody has ever called to apologize or to make things right. Also, they spam my email, text me, and call me trying to sell me more cars… I just bought one and I’m not in the market for another.
So, to recap. The buying experience was pleasant, but once you’ve signed the paperwork, service bascially drops off the map.
Original Review:
I recently purchased a 2014 Mazda CX-​5 from Mazda of Lake Lanier and have to say that I enjoyed the experience. The staff was friendly, but not overly pushy.
My wife and I had been casually looking at new cars and stopped to test drive the CX-​5. Connor came out to great us and didn’t hesitate to give us a test drive. He answered our questions and chatted with us, and was not pushy. We didn’t have our trade in vehicle on hand, and he told us to think about it and bring in he trade in in a couple days so they could evaluate it and give us a better number. We loved the car and brought in our trade in the same day.
We began talking numbers while the trade in was being evaluated. Eventually, all the details were laid out and we weren’t quite as low as we wanted to be in terms of the monthly payment.
Now, this is the reason I took a star away. I felt the bargaining process was dry and that we gave a lot, but didn’t get much back. We stretched our budget for a larger down payment to show a greater commitment, but it didn’t feel as though hey were willing to meet us half way. They were able to get us a special interest rate and another factory rebate though.
However, the overall experience was a positive one. In the end we were not drastically off of where we needed to be. This is a business and they are looking to make money. It is entirely possible that they did in fact offer up their best deal early on, but I really have no way of knowing. So, that is my one complaint: a lack of transparency in negotiations.
The staff is great and were/​are very helpful. I have continued to feel their support when I have questions about the new car. There has been no feeling that they no longer need to provide good service to me. In fact, I would say that the service has remained consistently high.
If you are looking at a Mazda (or Cadillac) I would definitely recommend checking out this dealer.