Cadillac of Lake Lanier

Our car purchase experience at this dealership was very disappointing and miserable. We specifically visited here because I found a car I liked advertised on Autotrader and
. Salesman Gene Diehm was wonderful, very attentive and competent in showing us the car. We loved it and decided to buy. We were paying cash, with $ 8000 in cash and a check for the balance. While in price negotiations, Gene asked us to give him the $ 8000 cash. He then took it along with our offer to the manager, Charles Aycock, who put it in his suit pocket and was walking all around the dealership. He kept the money in his pocket throughout the process. We were very uncomfortable with him having our money and being out of our sight. We ended up offering the advertised price for the car. Mr. Aycock rejected our offer saying that price did not include certification for the car and he came back with price of about $ 5,000 more than the listed price. The car ads clearly said «certified» in bold letters on car picture, in the listing title, and in the car details. I pulled up one of the ads on my phone and showed it to them and he said it meant «certifed ready» and we would have to pay extra for the certfication. This was clearly a case of false advertising and trickery so we demanded our money back and after carefully counting it to make sure all the bills were there, left the dealership. We received a phone call 15 – 20 min. later from Mr. Aycock saying that the owner had agreed to let us buy the car at the advertised price. Really? How nice of them to «let» us buy at their advertised price. My husband and I were angry and disgusted at the lack of integrity and deceit so we went to other dealerships to shop. Unfortunately we could not find a car we liked as much and as we had to make the purchase that day, we ended up going back to this dealership to purchase the car. I let the Gene know I was NOT a happy customer and I did not trust them AT ALL. I was very suspicious of all the paperwork and read it carefully before signing. If I could have found a suitable car somewhere else within my time frame I would have never gone back there. He apologized for their behavior and distanced himself from the owner and manager saying he does not like that they do that there. I never bothered to call the owner as I read reviews of other customers complaining about the same thing and saying the owner is behind it all and is not helpful.
Their tactics ruined my trust and faith that I was willing to place in them. I am hesitant to take my car back there for service — how do I know they won’t lie to me and try to cheat me again? This was a terrible experience for us and made what should have been a happy day for us a very miserable one.
I will be filing a complaint with the BBB as they are definitely practicing false advertising there.

I have bought 3 vehicles from you a DTS, an Escalade, and then an ESV I even TRY’D to buy a CTS-​V from you however you didn’t have it in a manual (why anyone would want a high performance car in anything but a stick I’ll never figure out) so I told the sakes guy to stay in touch and let me know when you found one… he NEVER CALLED! So I bought a CTS-​V from Jim Ellis (20K cheaper then you were asking) I called an booked an appointment to get an oil change and have you guys do an inspection on it just to make sure I wasn’t getting a lemon my appointment was @0745 Monday when I called @0850 I was told very rudely that «you didn’t do inspections on vehicles that weren’t bought there» and I said your telling me you won’t service a GM vehicle? At that point she said I’ll have to get Connie she sets teh phone down and begins to ridicule me to WHOEVER IS LISTENING TO HER and I guess she didn’t think I could hear her so Connie comes on and tells me that to do the inspection its going to cost $ 500 so I ok go ahead it seemed outrageous of a fee, but she said it would be compression test, etc, etc so I figure it can’t hurt so then I tell her about the girl who answered the phone and what she said about me and Conni asked me if I knew her name, to which i replied IT WAS THE GIRL WHO HANDED YOU THE PHONE??? She said «oh I’ll look into it»…lol, right right. So I call back @0957 and I am told that the mechanic called in sick and they can’t do the service??? So at this point I get mad and I call the general manager who then said he would have the car delivered to me so not to inconvenience me anymore, I said great! Then @1325 I get a call saying that I need to come GET MY CAR??? So I call the general manger back and tell him that i got a message saying to come GET my car and then he tells me that its too far for them to drive so I ask him since he has wasted my whole day if they can at least do the oil change… oh yes, sure np, we will do it for free, guess what wasn’t done… the oil change so when I go into the dealership to tell him how unhappy I am and that I am going to give them a bad review he was unfazed??? And I thought that was strange till i read the rest of their reviews… it seems they have a lot of unhappy customers or former customers DON’T WASTE YOUR TIME OR MONEY HERE GO TO JIM ELLIS

DO NOT GO HERE! I was so excited to go get my new car on Saturday. We set a VIP appointment with a very rude girl on the phone that acted like all she wanted was to get an appointment and get off the phone. She did not know the answer to any of our questions. We overlooked that fact because we wanted the car so badly. When we got to the dealership we waited outside for 10 minutes before anyone came out to greet us. After spending a many more minutes telling the salesman the same things that we told the girl on the phone we took a test drive and he did not know the answers to our questions either. We again overlooked that because we wanted the car. We then went inside and sat down to talk «numbers» and the price was WAY higher than it was on the internet. They said it was for fees and they could not help it because they had to to work to the car. The price online should already include that right? Then they had dealer fees and other add ons. This was the worst car shopping experience that we have ever had and I had to leave without the car that I wanted so badly. We went down the road to another dealer and bought a car. I will be posting a positive comment for that dealership after this one. DO NOT GO HERE!

If I could give 0 stars I would. We bought a used 2011 Buick Enclave in August. We have put less than 5000 miles on it in the 7 months we have
and it has been in the service department of the nearby Buick dealership 6 months with different issues since we bought it. We called our salesman, nadir quadrillion months ago January to discuss our issues with the car. He told us the GM would call us back. It never happened. We are calling GM corporate on Monday, as there is an 800 brake issue, that per the car history has been caused by Lake Lanier incorrectly installing the brakes. In 5000 miles the vibration of the car caused the calipers to fall off. Unbelievable! This dealership should be avoided. They have no issues selling faulty cars and could car less about customer service. Buyer Beware!

If you are looking for a value based, honest, professional person to buy a car from, please go see John D’Angelo. He will listen to your needs and help you find the car that is perfect for you. I highly recommend him!

The absolutely worst car buying experience ever. Let me start from the beginning.
I was ready to close a deal with another dealer in the area. Their sale got a hold of my contact info from online quotes I did earlier and called me. Promised to match any deal I was going to get and enticed me by quoting me the price for a decked out 2014 Mazda 6 grand touring on top of having multiple color combination of the 2015 touring model I was looking for.
I EXPLICITLY told him not to waste my time because it sounded too good to be true and Mazda Lake Lanier is 45 minutes from where I live. He promised to pay for my gas if I did not walk out with a new car today. Ok! What could go wrong?
Everything apparently. To begin with, Aaron wasn’t even available at our appointed time and assigned another sales to me. I soon found out why. The 2014 decked out grand touring? Turns out to be a base touring. Furthermore, it costs MORE than a brand new 2015 Mazda 6 Touring due to the 0% apr offer on the new 6s. The multiple color selections? There were exactly TWO touring models available, none the Red with Black interior I specified. Not only were they unable to offer a similar package, their pricing is actually higher than the dealer I was originally going to. At this point, I was furious and just wanted my gas reimbursement before heading out. They sat me down for over 30 minutes while «processing» this gas rebate. Seriously, guys, I make more in 30 minutes than whatever gas rebate you can offer me, so don’t patronize me and waste my time. To add salt to the injury, i see Aaron walking around out of the corner of my eyes taking care to avoid being anywhere within 15 feet of me. After that, I simply walked out.
Word of advice for you guys. Don’t lie about, well, everything. You have just lost a potential customer, FOR LIFE.