ThreadSence

I been purchase many time from this fast fashion e commerce, and there customer service is one of the worst I experienced in the States

ThreadSence always has the best clothes that you can’t find at your local ordinary suburban mall. Want to be a rule-​breaking trendsetter? Shop here and you’re one step closer to being a self-​proclaimed blogger. I’m an avid #TSaddict but my addiction to brands like For Love & Lemons, Novella Royale just reached a new level now that I can shop their newly opened showroom called #TheShopAt131. And not to mention their headquarters are only 10 minutes away from Downtown Fullerton! I can meet my girls for brunch and mimosas and pick up my order in an hour when I opt for Warehouse Pickup. Plus you get 10% off your order!
When you pick up your order, they’ll give you a stamp card. Every 5 orders gets you $ 15 to shop online or in-​stores. Ask Taylor or Noël and they’ll set you up! Super rad people, super rad place.

Came here today 5 minutes before closing time to pick up my cyber Monday purchase. Noël was very helpful and did not rush me at all. I asked to use the dressing room to make sure the sizing was okay, & even though the store was about to close, I was kindly told it was okay & not to rush. The customer service was nothing short of amazing. I was given a stamp card for picking up my purchase in store & will definitely be returning soon! ThreadSence has just gained a loyal customer! Thank you again for the wonderful customer service!

LOVE. Super sweet people and amazing quality clothing. I love small businesses and this company proves that their is heart in their quality and hospitality. Will definitely be coming back to p/​u at their warehouse! It’s only 15 min. Away from me LOVE

What a beyond great customer service they have!
When I ordered a month ago, I accidentally typed wrong zip code, Ended up I never get that.
But Ms Taylor took care of my order and sent me another one!
She is so patient with me even i got crazy and kept email to customer service. lol
Taylor is the best and super kind!!! I’m sure the other ppl who work here as well=)
I’m so grateful=))

This company has wonderful customer service. I had inquired about a product shipment and the response time was within a few hours. The Customer Service rep. was very friendly and helped me resolve my issue quickly. Every time I order from Threadsence, I receive my order within a matter of days, so I never have to wait that long for anything. They offer a great variety of clothing and styles and I am always pleased with the quality of their merchandise.

I don’t write reviews often, but I feel like I owe it to these people to give them the credit they deserve! I’ve shopped with Threadsence a number of times and have only had to write customer service twice in regards to issues that were a result of my own mistakes when placing an online order. I can honestly say these girls have offered some of THEE best customer service I have ever experienced. I am blown away! I have been turned off from shopping online with a couple other companies due to poor customer service — I mean, who wants to continue to shop with a company that causes stress and frustration and doesn’t value or respect their customers? To say the least, this team really makes you feel like a rockstar. They’re accommodating, considerate and really make you feel like a valued customer. Aside from the customer service, they offer super trendy clothes and accessories! Threadsence has definitely placed in my top 5 favorite places to shop! :) Thanks for all the help Taylor, Jamie and Lauren!

I would describe this area more borderline Buena Park so if you’re coming from LB or LA the drive is a little shorter. You enter around the corner off Artesia and there’s two reserved spots for pick up customers. It was very easy to get my order and they even have a single dressing room. You done even need to bring you receipt, just tell them your name. There’s also a punch card for $ 15 credit for 5 pickups.
Threadsence often has promotions so if you are into bohemian and romantic style clothing, def try this place out.

While Threadsence is an online company, they have a warehouse in Fullerton that is just a 10 minute drive from my house where they offer store pickup. And the best part? When you buy during the day, your order is ready in one hour. This is perfect for me because I usually like to wait until the last minute when I am going somewhere that requires a new outfit. The girls in the front are super nice and accommodating when I want to exchange something for a different size. Oh, and I did catch a glimpse of the ferocious Pebbles, a yorkie that can fit in the palm of my hand, and she seems to be more bark than bite :)

was turned onto Threadsence by a friend and I was an instant fan. LOVE their stuff, altho I have gotten a few pieces that were not well made. a ring was broken upon delivery and a pair of pants was sewn wrong and don’t fit below the knee. weird. but i bought both those items on sale (under 10 bux each) so i didn’t complain. you get what you pay for! but everything has been great. they ship out fast and offer warehouse pick up which is a nice free alternative.

Great shopping experience. If you are close enough to pick up your order at the warehouse, I highly recommend it. You get 10% off your total order automatically if you pick up from the warehouse and they give you a rewards punch card for all the times you go in. If you pick up an order from the warehouse 5 times, you get a $ 15 gift card. You can also try on all your stuff and exchange for different sizes if they are available.
Once you park in the lot, go through the door marked «Entrance» even if it’s closed.
Definitely going back again!

Anytime I order from an online website, I’m always hesitant about actually going through with my order. A million questions run through my head: Will it fit? What’s the material like? Should I just not be lazy and take my ass to the mall?
I’m sure the average online shopper goes through these series of questions before checking out too.
With ThreadSence, I decided to take my chance since it was during their Friday Happy Hour sales (yes, that exists — EVERY Friday). I figured it was now or never.
I ended up ordering two skirts and two shirts for a very reasonable price. All their HH items are 40−60% off!
Surprisingly, these items fit true to size! I’m always skeptical because models are literally made to look perfect in everything… I, on the contrary, am no model.
I ended up doing local pick up too (yes, once again, that does exists!) since I live in Huntington Beach and I could easily head to their HQ in Fullerton. Anything to ding that shipping charge, right? All you had to do was check Local Pick Up in the shipping option and they’ll send you an email the next day saying your order is ready for pick up.
The customer service was great. They got up immediately to greet me as soon as I walked in through the door. It wasn’t a difficult process at all. I just had to tell them my first and last name, and there was my order, organized and ready to go!
They had a dressing room available too. Since I didn’t want to make a trip back to Fullerton in case I didn’t like anything, I tried on my items right then and there. One of the skirts turned out to be more embellished than I liked, but that was seriously no problem. All I had to do was fill out the return form and hand it back. My account was credited back the next day with a confirmation email.
I will definitely return to ThreadSence again to shop. I will also stalk their twitter for new arrivals. Yes, y’all. It’s that real.
Overall, great online shop. Would definitely recommend!

I accidentally stumbled upon this website and loved it! The clothes are too cute, the prices reasonable and the customer service is great. I ordered 3 items in size M and they were all true to size except for one that was a tad tight, but I ended up keeping it anyways. I made 2 different orders and emailed them to ask if they could combine them so I could get free shipping — they responded very quickly and fulfilled my request!
I received everything within 3 business days. My only complaint would be that they don’t have reviews of the different items on their website, which would have been useful in my case, I would have ordered a bigger size in one of the tops I got had I known it ran a bit small.
But overall, great shopping experience, will be returning!

I had the SAME experience with Cherissa below. Received an error message after trying to check out, noticed a charge in my bank account for the same amount from Threadsence, and when I contacted customer service, they just told me to re-​order and was generally unhelpful, even stopped emailing me after I replied with some questions! My bank is telling me the pending charges will clear in 3 – 5 business days, but it’s very frustrating to have a hold in my account for an order that didnt even go through.
Got my bank on the phone, and convinced them to cancel the pending charge so the money on hold could be released back to me, but they needed to get Threadsence on the phone to verify that the order really did not go through, and nobody picked up at their office!
When I emailed Michelle from Threadsence again to see if anybody would be around to answer the phone just to give a quick confirmation to my bank so the hold could be lifted, I received no reply. That’s been 2 days ago and I have yet to see that hold released back to me.
Very unhappy. Unprofessional and unhelpful customer service. I would rather buy the same items from Nasty Gal or DOLLS KILL (GREAT webstore, by the way. Amazingly friendly and fast customer service and shipping. WAY better than threadsence).