International Window Corporation IWC

Do not use this company. In 2006 we purchased over $ 12,000 worth of windows. We had a home inspection and several windows had breaks in the duel pane seal. According to the paperwork and their website — IWC windows have a lifetime warranty. NOT TRUE. The company filed bankruptcy in 2011 shut down and reopened business in ⁸⁄₂₀₁₁. All windows installed prior to Aug 2011 are NOT COVERED UNDER WARRANTY by IWC because of new ownership. Buyer Beware!!! The customer service rep graciously offered to refer me to window installers in my area that I can PAY to have the windows replaced. So frustrating and ridiculous.
Hi Kirsten,
IWC entered into Bankruptcy in 2011 and all former warranties were voided. The new Owner purchased the assets, but not the liabilities. We’re not able to honor warranties prior to the Bankruptcy, but hopefully I can help you out somehow. I can refer you to an IWC Dealer in your area to assist you with the glass replacement if you’d like, unfortunately you’ll need to pay for their services to de-​glaze and re-​glaze the window, in addition to the cost of the glass. I can reduce the cost of the glass to our Dealer to minimize your costs.
Please advise what you would like us to do.
Regards,
Lori Bargeron
Sales Manager
International Window

As the other reviewers said, warranties are not upheld under new ownership which is crap! A nice man at Lowes was trying to help me out. (That’s where I bought the French patio doors). He had a rep come out to my house to take a look at a typical seal failure. She was very nice and empathetic. To make a long story short the company is helping me out with the glass, but I have to pay for the labor. It’s better than nothing. I think it was helpful that I only had 1window that needed replacing.

New Co, operating under the same name as Old Co is refusing to honor Old Co’s «Lifetime Warranty» on our windows that are now fogging.
I was told the Old Co went bankrupt and someone purchased the assets of Old Co but not the «Lifetime Warranty» liability. Is this legal or just a ‘slide of hand?’ That is the question.
Through this magic process, allegedly in 2011, New Co is claiming they are not responsible for Lifetime Warranties prior to the date of this transaction.
So; our «Lifetime Warranty» issued by Old Co with the same name International Window Corporation: «More than 50 years ago, International Window Corporation began as an aluminum window manufacturer specializing in Jalousie-​style windows. As the market changed and diversified, we strategically adapted to meet those expanded needs. Our services grew to also include vinyl windows and sliding and hinged patio doors. Through those years of change and invention, we have maintained a focus of quality and superior customer service for you.» Source:
Sounds like the same company, even the same logo of a stylized IWC that issued our warranty.
There is no mention of this alleged transaction on their website.
This sounds like an issue for 7 On Your Side.
Apparently they have moved; here is the link to other one star reviews on this company: