Firestone Complete Auto Care

I mistakenly posted this on ¹⁄₂₈ to the Brea location rather than the Fullerton location. I apologize for the mistake, however, as a result of the service I received on 1/​28, my husband came in to your shop today and bought 4 tires. Thank you again!
Thanks so much to Leonard and Scott! I freak out when any warning lights go on and as I was driving on the freeway, the tire pressure one lit up. I’ve had issues on the freeway in the past so I get a bit stressed. I was almost home but decided to take care of it right away. I needed air in the front right tire — nothing complex. I went to the tire place that we regularly visit — it was 5:15. Their bays were pretty full but I went in and asked if they could just check the one tire. I said that I was probably in their system; we have purchased tires from them in the past. He hemmed and hawed and said they were closing and it would take at least 20 minutes. He asked which car and when he saw it, he said «Oh no — we can’t do low profile tires.» Hmmmm… I left and went across the street to Firestone. Leonard was very welcoming and professional and despite having quite a few cars in the bays, he told me to pull up and they’d take care of it. Before I even got the car positioned, Scott was there with the air hose. He checked all four tires with a smile — the right front definitely needed air — and was very gracious about taking time from his repair work to help me out. A big thank you to both guys and I appreciate their customer service!

Although they were very busy on a Sunday morning, I explained that I had to be to work and they made my car top priority and helped my fix my tire. Rhyan was very helpful. Sucks having to pay $ 108 for a tire but that’s life. Just glad I’m safe.

OMG. .Leo is a life saver! I was on my way home when my Tire Light turned on my car. I stopped to have my air checked at another shop, but they told me they were too busy and couldn’t help me. I called Leo and he said to bring my car in and they could take a look. When I came in he right away greeted me and checked my air. He did find a nail in 1 tire but told me it could be fixed. A few mins later, he said my car was ready to go. This was awesome! Scott was my technician and he reset my TPMS light and noticed my oil was due for a change. I didn’t have time to do it on this visit, but Leo made me a a point ment for this weekend. This was my first time at Firestone and I am sure I will be coming back. The guys are amazing and very helpful. Thank you again Leo and team!!!

Went to Firestone in Placentia today… Ryan was great and he even remembered me calling in the previous day and what kind of car I had. Great follow up and called right away to let me know what was going on and what he thought should be done. Called and got email when car was ready. Car is running great and I have a new place for auto repairs and maintenance.

Had to bring in two vehicles one for a full tune-​up and the other for an oil change. I was expecting to wait for approximately 3 hours but they started to work on my first vehicle right away and got me out of there in half the time. The second vehicle was just as quick. Great service and customer care. Thanks.

The guys here @ Firestone are amazing! They are always so helpful and explain everything that is required on my car. My boyfriend and I bring our cars here and always get GREAT service.

The tires and everything they put on was fine, but the bill was a shocker. They put all these little hidden fees that weren’t told to us till they rang us up at the end. Before hand when I left my car the guy said he would put my windshield wipers on that I bought from them. I said great thanks and left, then I came back to get my car saw the bill and said alright fine I’ll pay the for the overpriced bill (not like I had a choice) then i asked the guy hey we’re u able to put the wipers on as well. Guy looked at me like I was a dumbass and goes well we normally don’t do that but we went ahead and did it anyways but we won’t next time. I was like uhm then why tell me yes at the beginning and then tell me u won’t do it again after I just dropped 400 something bucks, least you could do was put my windshield wipers on. Customer service is so shitty now at this one, they used to be so nice and told me everything that they were going to do to my car before hand. Instead of doing it and then charging me later for it without me knowing. I just wanted 2 tires not the long list of 20 other things u did to my car. I’ll just be taking my business to ford, sucks because my family has had an account for over 30 years with Firestone. Service used to be great, now I feel ripped off and like I was made to feel like a dumb ass… Ya no never again unless I’m desperate !

Bunch of cars left overnight and cant hire more people… now i wanna get an alignment and they say gonna take almost all day and i was the first customer at 7am! Wtf? If u have much work hire more people… simple oil change waiting for almost 2 hours. Wow

Wife had alignment done on our vehicle. After the alignment car still pulled to one side. Wife was then told that she needed to purchase tires because this was the now the solution.
Dejected that the aligment didnt work and it was now goint to cost alot to fix my wife came home.
I decided to check out what was done and why the tires are in such bad shape. The mechanics never checked the air pressures one tire was 20 psi under recommended and the others 15. No wonder it pulled.
Ajusted air pressures and guess what, the pull went away. Also, the tires still have plenty of tread.
Makes you wonder, that would have been expensive! !!

I went to this location to get new tires and an oil change on my car the other day and I could not be happier with the customer service I received! The manager Jon was extremely friendly and got me in and out of there in a reasonable amount of time. Leonard was also so helpful with explaining everything I needed and got me a great deal on my tires. If you need anything serviced on your car, go to this location! The service was outstanding, they were super friendly and they didn’t sell me things that I didn’t need!

These Guys are great!
I had taken a tire in for repair and two days later the same time was low again…
They found an additional pin hole that they had previously missed, and proceeded to make the second repair «free of charge»…
They really didn’t have to, since I felt that it was my fault.
I will definitely remember these guys next time.

I bought 4 tires and a warranty a couple of years ago for my wife’s car. We were just about to leave for a trip when w noticed it had a nail in one of the back tires. I went and put some air in it to hold it over because I didn’t have time to go get it looked at. My mother in law took it the next day while we were gone.
I was expecting a bill when I got back, but they replaced the tire free of charge. I thought at best they would patch it. Most companies find a loophole so they don’t need to something to you for free.
The reason I didn’t give 5 stars is because every time I go the wait is a really long one.

This place becomes terrible. The customer service representative Leonard pushed me to replace tire. When I told him I only use original manufacture recommended tire brand, he chased me outside of the store and told me they have quota each month. After I refused, when I booked service there, they missed the appointment time or intentionally delayed the service. Will never use Firestone again. They totally departed from the founder’s motto, «Honesty is the key».

I will not take my car any other place to get servicing done! Everyone here is so friendly, especially Leo! He has the best customer service and always helps us with whatever we need. Thank you so much Leo, please don’t ever leave! I will definitely keep recommending this shop to everyone I see!

Great service, Thanks Leo! Helped me by fixing the puncture in my Audi even when it was past their close time.
Thank you!

This place sucks. Staff is horribly rude and when they couldn’t do a service I needed on my car the guy interrupted me and said «nope can’t do it» and walked away before I could finish.
Rude.

Outstanding service again!!! Leo was very helpful, got me in and out quick. Real mechanics here have good understanding on my car. Very satisfied with the service! I do suggest getting an appointment if you want to wait for your car because this place gets busy on weekends.

Sundays can be busy. That’s when it’s convenient for people who work during the week to have repairs done. If this location is going to be open on Sunday the manager should bring in enough mechanics to handle the volume.
One mechanic today. Don’t even bother bringing your car in on a Sunday cause they will tell you they can’t start on it till Monday or Tuesday depending on parts.
However They did a good job on my brakes. Not a bad deal when there are not enough mechanics to handle the volume of work.

Just wanted to commend Dan for his outstanding customer service and sunny disposition. Thanks for putting a positive spin on my crappy tire situation!
(Had to haggle $ a bit with another fella, but my end price was fair and the guys were working hard to pump the cars out as fast as they could)

3.5 HOURS! For an oil change!
Omg so slow! I arrived at 8:05 on a Sunday morning (5 mins after they open) and here I sit waiting more than 3 hours later. I only came here for an oil change, which should take 15mins.
Will NOT be returning.