Sheraton Stonebriar Hotel

I stayed here for couple of nights. The staff is great. They did whatever they could to make my stay comfortable. Their south rooms has soft beds and they didn’t have any issue switching me to a north room that had newer version of sweet sleeper bed that was more firm.
I liked it and I don’t mind staying here again.

We originally checked into the south building and found the room dirty, with the headboard peeling, stain on the chair, and mold on the curtains. We told the staff immediately and they moved us to the north building which was supposed to be new. The staff said everyone wants to be in the new north building.
The new room was fine, and service was average. We were placed in a handicap accessible room which looked clean. The worst part was that when I got home I had bites all over my legs and torso. My wife is an RN and had a doctor look at the pictures. He thought bed bugs because of the pattern of bites. Apparently they don’t always show up right away, but did appear the day we checked out and were back in Minneapolis … so a week later I am still dealing with a few itchy bites.
I have stayed at the Sheraton in McKinney and it was immaculate and with great service. This was not that same experience in any way. — written by my husband but we were both at this location.

This hotel a pretty small hotel with only about 4 floors, but the floors are pretty large once you get up there. I had free wifi during my stay which is always a plus. Parking is very convenient and right outside of the hotel. The room itself was about a 3 out of 5. I was surprised at that considering their website says that the property had recently been renovated. The furniture is pealing some, the headboards aren’t in great shape, and the overall room lighting was pretty poor. I like to open the curtains and let the bright sun in while im in the room, and the room I had didn’t allow hardly any sunlight into the room. Im not sure if it was just the direction my room was located, but it made for a pretty dark room all day long despite excellent sunlight outside.
Service was good, and starwood also gave me a voucher for 50% off of all room service I ordered which was a nice touch (even though I didn’t use it). I usually stay at the Sheraton Downtown which is like a city in and of itself, so im used to a way more active hotel than this one… But if you like a smaller scale hotel in which the front desk people remember your name and speak each and every time you pass them, then this is the hotel for you. Overall, enjoyed my stay here.

I stayed once a month ago and it was fine, no complaints except that the room felt sticky, humid. But that’s Texas. So I booked again…
When I checked in the woman confirmed that id be checking out in two days. I told her I honestly couldn’t remember if I booked 1 or 2 nights because I did it far in advance so I agreed.
Went into my room took my shoes off after a long drive, and stepped on a piece of glass, luckily it didn’t pierce the skin. Took the large shard downstairs to get a «sorry about that.»
Ordered breakfast this morning for some cold bacon and eggs for $ 30 and called to ask for some ketchup… The woman told me I could come down and get the ketchup because they would charge me to bring me some… Isn’t the point of room service so that you don’t have to leave your room?
Then… I get a call around 2pm saying they have that I’m only staying one night and I should be checked out by now. I told her what I was told by the woman the day I checked in and she replied, «she is our newest employee…» Is this my problem?
Needless to say Frisco is so up and coming there’s bound to be a place here to meet the needs of their guests. Disappointed.

I really liked this hotel for several reasons:
1. Parking is close to your room
2. The beds are really big and comfortable
3. Easy to find your room
4.front staff was helpful and nice
I had to give them 4 stars because the sliding bathroom door wouldn’t slide out. Meaning that we had no door because it wouldn’t slide out. And also because I found short black hair on my bed. I have long brown hair that goes past my waist so I couldn’t be my hair. I think they did wash it because the bed was mostly clean. Iv worked in the hotel industry and they was the sheets in a big washing machine then put it in this machine that gets out the wrinkles and dries it. I would still go back to this hotel because it’s nice and I like close parking because I’m lazy.

Bed bugs. I woke up with several bites on my legs so I searched the room and caught a bed bug. The hotel confirmed it was a bed bug, but pest control could not find anymore bed bugs. I paid in full for both nights and checked out. The hotel cleaned all my clothes and delivered them to the next hotel. I threw out my suitcase before I got home and rewashed/​dry cleaned everything to ensure I did not bring bed bugs home.
So I was bitten by bed bugs, paid in full, got all my clothes cleaned, lost a suitcase, and got one free night.

My last review was not favorable, however they did enlarge the fitness center and the lobby area is nice. The rooms still need to be updated but the staff are very friendly

We loved it! Friendly and located next to wonderful eating spots. Just did not like bedding it was not comfortable.

This hotel is super nice on the inside. The employees are friendly and helpful. They hooked us up with clubhouse access for my birthday which is free breakfast and free refreshments anytime. Pretty Sweet! Really enjoyed our stay! Shuttled us to Shops of Legacy few min. away. and also located next to Kenny’s burgers for delicious burgers!

we arrived after 1am tonight and at the last minute needed a room… and we have two small dogs! they were very accommodating, room is great and modern, and the bed is very comfortable. they also have great pillows! great service, great facilities. I’m very thankful!

Bed bugs! Nice looking hotel and very friendly staff. Nevertheless, I stayed 3 nights and on the last night I was bitten by bed bugs all over my legs and torso. Five days later the bites still itch like crazy and I’m disgusted by the thought of it. Luckily none of them made it home with me. I wrote to Starwood Customer Service and received a return form letter thanking me for contacting them. That’s it. A form letter. saying «Thank you for contacting us.» The manager of the hotel called once and left a message letting me know there were no bed bugs found in the room. How convenient. I suppose if I showed them the bites on my body they wouldn’t see those either. Better check around the mattress before jumping in bed. Otherwise you could go home with bed bug bites from bed bugs that just aren’t there.

Pretty solid Sheraton. The staff was very friendly and everything else was standard. The room was huge (I got upgraded to an executive suite) and decently comfy. The lounge has a pretty decent breakfast (Starbucks coffee, excellent berry selection, cheesy eggs which are good because they have cheese, however the pastries/​bagels are just okay).
First time I’ve stayed in the Dallas/​Fort Worth area, but seemed pretty cheap to me.

Decent accommodations and great location for business travelers — easy access to the interstate and good restaurants right out the front door.

This is my place. I stay here every time I come to Plano and I have to say that this is the place to stay in Frisco. I am here so often they know me. When I was here in December I was having issues with my TV not getting all the channels. I asked for it to fixed and it was resolved quickly. When I went to check in for my most recent visit (last week) the gentleman at the front desk greeted me by name when i walked in and after handing me my key told me that he had engineering check the room to make sure everything was in working order. Talk about excellent service! I have stayed at several local area hotels and have to say this is the best. The entire staff is friendly and knowledgeable and willing to help in anyway! If you need a place in Frisco stay here!

Super friendly front desk staff. Nice, clean hotel close to my office in Plano. Yummy room service french fries. :)
Next time I travel to Plano, I will likely stay here.

Super friendly staff greets you sincerely at this newish, tasteful-​modernly decorated hotel within a strip mall/​office park setting that’s still under development. Great dining options right out the front door, convenient highway access and a more affordable option if you have meetings at the very close by Westin. Rooms are super clean with high ceilings but are very sparingly decorated. The TV seems oddly small for a room this size and adds to an almost Spartan (minimalist?) feel. Unilocal and my GPS have the location wrong making it a bit hard to find the first time. It’s not just me; people meeting up near here for dinner had the same issue. Very nice lobby area with Yahtzee! for those so inclined.

Stayed here two nights recently. Nice hotel and very quiet. The staff was great, free Wi-​Fi and free Parking. Upscale area and convenient to the mall and lots of restaurants. I would stay here again.

Perfect business hotel with upscale breakfast. If possible, the staff is too nice — they play it up a bit. I would prefer they call me by first name, and not act like they’re so happy to serve patrons. I’d like the staff to relate better to me as a customer. The rooms are typical of this [high] quality chain.

I go to Frisco/​Plano a lot for work, and usually stay at the Embassy in Frisco. Stayed here at the Sheraton Stonebriar in May and seriously, this is one of the CLEANEST hotels I’ve EVER stayed at — and I’ve been to a lot! Because I travel so much for work, I’m accustomed to completely inspecting the room before unpacking and the cleanliness standards were impeccable.
Not only that, I had a presentation I wanted to get ready for, and the GM was super accommodating and offered up his conference room for me to prepare, making sure the temperature was fine, and there were no interruptions.
Of course, the newness makes the hotel ‘pretty’, yet the rooms are just the right size – I love the long desk and the über-​comfy beds, and especially the over-​abundance of towels.
Highly recommend for anyone going to the Frisco/​Plano area – oh yeah, the gym was pretty awesome too :)

I stay here a lot on business. I’ve stayed at other hotels in the area, and this is my favorite. The staff here is great, they are super friendly, and I’ve never had a problem with a room. Its a new hotel because of this the gym has all brand new equipment.
My only tiny tiny complaint, would be the wifi isn’t very fast, so you can’t really watch streaming video like hulu, youtube, or a slingbox :(
Keep up the good work Sheraton!