Gap

This store is the closest to my residence however, I refuse to shop here anymore due to the floor «manager» Ryen. She probably has the absolute worst customer service skills. I shop in The Gap EVERY weekend and every Saturday I walk in the store she does not open her mouth to speak or ask if I need help. The straw that broke the camels back was when I was in the dressing room, I overheard her talking to another employee about my sister. When I approached her about gossiping, she walked away from the conversation. As a «manager», you are supposed to be trained to handle and RESOLVE conflict. CLEARLY, she is ignorant to resolving conflict in a store setting which makes her incompetent. In conclusion, I would like to say that I will never step foot in The Gap at Stonebriar Mall ever again; I’d rather spend my money elsewhere or at a different location. I have had great service shopping there from other store members however, little Miss Ryen’s negative attitude has overshadowed any great experience I’ve had. A team is only as good as their leader.

Lots of inventory and neatly displayed. I had no problems finding the sizes I needed for my little man, and the 40% off the entire store made for a very successful trip.

I haven’t been in a Gap in years! Ages even! I stopped in over the weekend (weekend before Christmas…) to find fantastic sales! My son needs new jeans and so like a good mom, I’m wrapping them up to make it look like he has more gifts under the tree. I was surprised to find that an average pair of jeans is now $ 70. While that is steep to me, especially since my kid is still growing, I hunted for a bargain or two and found them! I asked a gal folding merchandise nearby, what cut would be best for my son’s body type. She was super helpful and showed me the sale items she thought would work for him. I got him a pair of gray jeans for $ 30 and a Led Zepplin T-​shirt for less that $ 15. The staff was very friendly and I was happy with my bargains!

There are really only three stores I frequent at Stonebriar: GAP, Banana Republic, WMBM. I shop in the order of: Casual, business, dressy. The GAP is my casual store. Clothes are basic and cute, but if they get ruined, cheap enough to where I don’t really care. I am notorious for not packing much on trips due to the fact that I will find a GAP and buy clothes when I arrive at my destination. I purchased a couple hundred dollars worth of GAP clothing at the Shops a Caesar’s in Las Vegas.
When I arrived back home, there were some pairs of slacks that I needed to exchange. They were «short» and I needed the «regular». I brought them to this location to exchange. An older woman with a ridiculous amount of make-​up waited on me. She is the one whose foundation does not match her skin color, and basically resembled an Ooompa Loompa. The purchase was made less than 2 weeks prior. All of the slacks were new with tags and I had the receipt. This woman was very difficult to work with. After going back and forth she finally said they did not have this particular style in stock to exchange. I asked if her computer showed them at the GAP in Plano. She became very snippy and said the style was not something they would carry «in Texas». What? Ummm… okay. She ended up refunding my money. On my way out, I found the slacks there! In my size and «regular» length.
This is a horrible location with useless employees.

This is very good representation of all Gap stores nationwide. I really like that they are in a very busy mall and the store is well kept. They always seem to have enough staff on hand to help when you need it and back off when you don’t. I’ve never had to wait for a dressing room and the rooms are always tidy. So… no complaints from me!