Duluth Trading Company

Terrible customer service.
We are a military contractor and was contacted by the American Embassy in Kabul Afganistan. We reached out to Duluth with a laundry list of items that the staff wanted purchase. I reached out and sent the request to several customer service reps and was our request was not taken seriously. I spoke to several sales people. Bottom line they do not offer discount to Military. Furthermore they would not even quote the multiple order and sent me to the website. I will be reporting this to the state dept so that in the future they will know how difficult it is to order from duluth. Too bad there are other competitors that would to have their products clothing the Staff in Kabul.

Was in town on business and spotted a billboard for this place so I had to check it out at the end of my business day. The store is clean, bright and polished. A plethora of staff were available and all very pleasant offering their assistance. A few bargains could be found but most items have a pretty hefty but typical price tag for the type of clothing. I was very pleased to find so many shirts that came in «Tall», that’s often a challenging find. It’s just a fun place to browse if nothing else. Some very curious and eclectic items are interspersed around the store. I made a couple of purchases and certainly plan on visiting again in the future.

I really wish I had more time when I visited this store. Unfortunately, I was on the way to the airport and could only spend a few minutes. Here are some impressions:
+ Greeted at the door.
+ I needed more help than the typical customer because of my timeline so I really appreciated that one of the ladies was willing to show me to exactly what I came in looking to see.
+ Very friendly staff!
+ MN does not charge sales tax on clothes.
The sales tax thing is not a surprise to MN residents but a bit of a shock to me. Yet another reason I wished I had stopped by earlier in my business trip when I could have spent more time. Why only 4 stars? I like their stuff and wear their bear naked underwear almost exclusively at this point but their prices are a bit high when compared to others selling similar goods.

First time shoping with Duluth Trading Co and I really don’t get the other reviews. The staff was fantastic I was offered help immediately. The staff at all levels were engaging and even went out of their way to get my sizes including calling other stores and ordering online (trim sizes). The manager Christopher definitely went above and beyond. This stuff is high quality and as such higher priced than sears junk. If you want good $hit then this is the place for you! They have water, coffee, and other great little things for there customers. Highly impressed.

Ok. This store is clean and professional. I love it ! So lucky to have this high class store in our area. The service is excellent and dedicated. Love it. Extra large everything and lots of warmth.

First impression of walking in to store is very clean and nice displays! Tons of staff seems like there was more then customers there! Had to ask somebody about the ballroom flex jeans shrinkage found a guy in the back corner folding clothes The guy really didn’t seem to know? Then I asked him about suspenders and he didn’t know much about those either! So I head up to the counter with my purchases and see they have gloves on sale of course they had every size but XL in what I was looking for so I ask the ladies at the counter what they do when they’re out of stock and they both kind of looked at each other like nobody has ever asked that question before I asked about a rain check and it’s like they looked at me like I was from outer space! Then when I said I wanted to talk to the manager she said she was the assistant manager haha! Stuff seems to be a little overpriced for me 50 dollar jeans that should probably be 30! You can buy jeans at Fleet Farm for $ 15? Don’t get me wrong I can afford it but it is what it is!