Petco

After trying out the newer Petco out in Clovis and then the Petsmart in Fresno in search for a betta for our newly acquired 5gallon chi tank, we returned to this Petco. While it is not in the nicer shopping center like the other one, this store has a larger variety of healthier fish than the other two stores, and even when we search elsewhere for fish options, this store has a better selection. If you want something more than the standard crown tail or veil tail this is a great place to go. We ended up getting a pair of nice female Bettas and a moss ball (what betta tank is complete without one?). We were greeted upon entering the store and offered help (even though it was obvious the gal was trying to get the closing duties done). We didn’t need help as we are pretty fish savvy, but it’s always nice to ask.
The prices were good. Our fish look healthy, as did the moss balls. :). They also
Had some of the more fancy Bettas. :)

This is for the grooming dept.
I took my little dog to get clipped and groomed. She is a pound puppy and has scars of a traumatic life but be she’s generally a happy dog as long as people are sensitive and maybe give her a treat. I just moved back to Fresno and don’t have a relationship with a groomer yet but I had to get her done in a hurry and was in the neighborhood so I took her to Blackstone Petco.
In the 6 years I’ve been taking her to groomers I’ve never had a problem with a groomer. But I was charged a «special handling fee» at this Petco because she was «snippy» and it was «harder» for the groomers to clip her. Really? I agree she is a bit of a crack baby and told them so. Most groomers are really, really good with animals and intuitively they seem to understand abused or sensitive dogs and tend to have a super happy fun time vibe about them. You know… talk baby talk to them… tell them that they’re the «goodest most sweetiest puppito in the whole wide world bee bee bah bah boh bo» and then give them a treat. No so here. I had the sense some of the groomers really didn’t like animals at all.
Some of the employees might do well to be trained in basic dog psychology, perhaps. Simple things like having treats, squeeky toys, talking baby talk would have gone a long way with my dog. Getting charged an extra fee because they’re not good with animals was a bit frustrating.
I will never come back here for anything.

This store is HORRIBLE and I’m still fuming over the Assistant Manager (Gilbert) and now the manager (Carl) for NEVER calling… I went in on Monday, 8÷12÷14 with my granddaughter showing her all the animals before we buy our usual — expensive Dog food ($ 40+) and Cat ($ 38) Food (so you know we spend a pretty penny on our animals per year).
There was a long line to wait which actually I could care less about waiting, but there was 4 people in from of me and this guy comes up to open another lane. So I’m thinking like the grocery store where they approach the next person in line thats waiting to help, no he take a guy who flys by everyone else to help him first…(granted the guy one had a cat collar, but still super rude on the customers side… but the cashier really should of not helped him first). So, I ask the lady in front of me to go ahead in his new lane… she said she was fine and I started to go over to the new line. He puts his hand up rudely towards me and then asked the next customer in line to come over to his lane. I really could of cared less to wait, but the way he did it was completely outline… so I said to him «then why did you take the other guy who wasn’t’ even in line. He looks at me and said «Are you really going to argue with me and then mumbled something under his breath — something to the effect like I don’t need this»…I looked at him and I said «really are you serious!» I couldn’t believe it! Come to find out his the assistant manager and figured he would of said something after he help those people — no walked to the back and no word. Could not believe it… completely our of line and should not be in retail at all!
I was fuming… so as you see I don’t’ post on this website much, but I needed to BIG time especially AFTER I called Petco home office directly to complain and they ASSURED be that they would have the manager call me. Its now been two weeks and NO call.
Will not be going to this store and still pissed that I really think I’ll pass PETCO as a whole. I just moved here from San Diego, CA a year ago and the store are great down there… maybe because the home office is there? Here — horrible horrible service! Surprised there open…

This might be the worst PetCo in the state. The customer service here is so terrible, that even when you ask for help, you still get passed up.
I went here to purchase some fish for my daughter. It didn’t take long for her to fall for the fancy guppies. When I started looking around for someone to help me, I didn’t see anyone. So I waited. And I waited. I located an employee and asked if he could help me with some fish. He told me he was helping someone else. So I continued to wait. After waiting for approximately 20 more minutes my daughter, who is 18 months old, was finally ready to get out of there. On my way out, I saw the kid I had asked for help had actually gone and helped another person whom had just walked in.
Obviously management needs to get the team together and go over customer service again.
I will not be returning to this location.

The staff generally have bad etiquette. The only way I know how to say it is that they seem… well…rather trailer park in their speech and manner. When they make an error they just shrug it off in front of you in a very «whatever» manner.
Before Cats on the Kings had their enclosed area they placed their adoptable cats in the cages off to the side. Feeling sorry for the lonely cats, I used to come in and pet them through their cages. One night I noticed one cat was still very hungry. I went to the cashier and told her. She told me, «There’s really nothing I can do. Cat House on the Kings feeds them. They’ll be fed in the morning.» I told the casher that the cat was very hungry right now and asked her why in a place surrounded by cat food that they couldn’t just open up a can. I even offered to buy the can. Do you know how she responded? She said, «Oh are you going to try and put the can through the cage?. She had a smirk on her face as she said this to me as if she were entertained by her own ability to be cold and snide. I then told her that NO YOU OPEN THE CAN. Then I asked to talk to the manager.
The Manager was a plain woman with black rimmed glasses, brown hair, Caucasian, and in her late 20’s. The Manager then told me that nothing could be done to feed the poor hungry cat and that the cat should be fed in the morning. So I said, «But the cat’s really hungry now. Are you saying just to let it sit all night in hunger?» The Manager was just very cold and said it wasn’t their duties. I guess maybe someone should put the Manager in a cage, and let her tell everyone how hungry is, and then have everyone turn their back on her and let her go hungry all night and see how she likes. it. Maybe that’s what she needs to learn compassion, because apparently the Manager has none.
The people here really have no empathy for animals. To them it’s just a job. They all strike me as very cold, crass, ill mannered, almost like they walked out of the Appalachian Mountains or some other backwoods place. They sure have not empathy for animals. Because of this I try to stay away from here, or if I have to step in her I make it very quick. The last thing i want to do is interact with this ill mannered callous staff.

Went to Petco to check out an aquarium and stand. Spent 20 minutes waiting to be helped by anyone. Other people in the fish department also joked, what do you have to do to get help… The 2 young cashiers and the female mgr were to busy talking. Kept making eye contact but they made know effort to help or find someone that would. Lost a sale and a customer for ever!
3÷19÷2014 — Called and asked a question about a sale. Got the manager and he couldn’t have been anymore rude. You need to look at the website. Great phone skills. Or perhaps you are clueless about the items you are selling. I have been to other petco’s and they seem very helpful. They need to clean house on all the personal and start again… Wish Unilocal had a zero!

Took my dog to the groomers department Sunday to have him shaved. He has been there many times to get the same cut. 20 minutes after dropping him off I was called to pick him up. They said they could not work on him because «he was having a bad day». When he was dropped off they were told he needs a muzzle because he gets angry when his feet are touched. Well need less to say, They shaved a couple spots on his back. I will post a picture of what my dog looked like when I picked him up. Ridiculous!!!

I came this Petco store once. It is smaller than other Petco stores I had seen before and you can not find most items you can find in other locations. The store is clean and staff are friendly.

while the other reviews are about petco’s grooming dept, this is about their adoption services. I adopted a kitten recently through the cat house on the kings website; i believe petco works with this wonderful nonprofit in adoption fairs every month (not sure how often but do check the cat house web site). I received an email from the cat house organization stating what time to pick up our new fur baby. Pick up was fairly easy; do remember to come with a pet carrier! The staff for both Petco & the Cat House were professional & friendly. I filled out some more paperwork, my new furbaby was taken in the back to get microchipped (very fast & he didnt seem fazed). I believe this was done by the Cat House’s staff. I’m from Hanford, & we only have a Pet Smart there. I was really impressed with Petco’s selection of cat stuff — way more than Pet Smart. As we were getting into our car, the clerk who had helped ran out (and we parked far) with our bag in her hand! We were so preoccupied with our new kitten we had completely forgotten to even get our stuff! So thankful for her — being from Hanford that would have suuuucked to have forgotten it.

It saddens me to read all these awful reviews about the grooming! I’ve been taking my dog there and have never had a problem before… But then again I only started going this year. And all these reviews are from 2011 and before. Maybe they have new people?
Anyways, I love how much they care about my little baby! They always are attentive to what she needs. They even put little bows in and paint her nails on occasion when I ask! They can be a little pricey sometimes but are totally worth it, my little girl smells sooo good for weeks! Almost every girl there is beyond delightful, except for the older lady. She came off very rude and kind of pushy. I like the two girls with the darker brown hair, theyre so sweet! I would recommend this place to anyone who likes their pets to be coddled and spoiled! Just make sure you get one of the younger girls.

Holy crap. I just called them to ask if they have a specific product and this guy on the phone seemed like he didn’t get any training with answering phones. I thought I dialed the wrong number and had someones house instead! I was just making sure they had the product before I came in to save gas. But after saying yes curtly, he just hung up on me! Just ghetto.

This is for the grooming dept.
I usually use the self groom area. My dog is happier for it. But I usually have to wait 15 — 25 minutes before someone shows up. Usually I just go in and help myself. But then when I am done, sometimes some STILL hasn’t shown up.
But for the actual groomers: I have my concerns. The last couple times I have asked for my shepherd to be washed only… NO TRIM. Leave the length alone. They obviously trimmed him each time. Ok. Irritating. But no real harm done. About a year or two ago, he seemed happy enough when we would pick him up. But the last few times he seems upset and EXTREMELY high strung like he gets when something scared him or upset him. Hmmm.
The last time I was in, when I went to pick him up. No one was inside (again). And my dog was bouncing up and down repeatedly by the door with a chewed off leash attached (too tight) to his neck. His eyes were glazed over and he was practically hyperventilating. He is not normally like this. I took the chewed collar off and tried to calm him down. Still no one. And yeah, his coat was trimmed short again.
Finally, when I gave up and was going to leave (without paying, because no one showed up for 30 minutes) I took him out the groomers door and was nearly to the main store part when someone showed up. So I went back up so she could give me my paper work to pay up front. My dog suddenly looked really bad and sort of collapsed on the floor. I could tell he was very thirsty so I asked her when the last time he had access to water was (since he had been there for hours and it was warm in there). She did not know. I asked for water for him. HE DOWNED NOT ONE, BUT TWO BOWLS OF WATER IN SECONDS.
Now, like I said, a couple years ago… I had no problems. But recently, there is something going on here. I wont take him back unless I am using the self-​groom facility.

THIS REVIEW IS FOR THE GROOMING DEPT ONLY. The store itself is great and the animals there are very cute and the people are friendly. I love this store.
I took my dog to get groomed here TWICE — the second time only to give it a second chance after a less-​than-​mediocre first visit. My dog had been abused and in a cage all of her life so she is a bit leery of other people and gets overwhelmed easily. We walked her to the back of the store on her leash and were greeted by the previous groomer who trimmed my dog’s fur, who happens to come off as one of the snobbiest people I have ever met. She literally thought she was so cool, had a real sucky attitude and I honestly don’t know HOW she got into this business or even HIRED because she seemed like she hated her job and was rude to US and my dog. There were a couple other groomers that seemed nice and I am sorry to have had this groomer twice.
They told us to come back in 4 to 6 hours (which seems like an eternity to my dog, I’m sure) and when we did, our dog was getting the fur on her little feet trimmed. She was so excited to see us that she started to squirm. This girl said in a OVERLY forceful tone, gritting through her teeth, «STAY DOWN, STOP» and forced her. We did NOT like seeing someone do this to our dog. That was the last time we took her there. I, too, regret going to this place, especially after these horror stories on here.

I regret ever going to this place. My cat looks horrible. She was shaved in Feb. Normally I get her groomed every 6 months. It’s been 9 months and her fur hasn’t grown back. A few places she has sporadic hair growth. I don’t understand what the hell this place did to my cat.
It’s really disturbing to me, I feel bad for ever taking her to this place. A valuable lesson did I learn.
I would under no circumstances take any animal to this place to be groomed again. NEVER!

On March 6, 2010, I took my dog to the Fresno Petco Grooming Salon for a bath and haircut. She was in perfect health. The day after her grooming, my son and I noticed our dog begin to itch. At first, I thought it might be from the grooming bath or shampoo, although she doesn’t usually itch from things like that. As the week progressed, she continued to itch on a consistent basis. Her skin began to turn red all over her body. With each day, the redness got worse and she continued to scratch. Her hair began to fall off in clumps. We bathed her with just water because we thought she may have been allergic to the salon shampoo in case you used something new. That did not help. We checked her for fleas by the weekend and although we did not see any, I began to think she picked up fleas from the grooming salon. I bought flea shampoo and gave her another bath by Sunday. That did not help the itching to go away either. I even wrapped her paws with medical tape so she couldn’t do any more harm while scratching. She stayed up all night on Sunday night in pain. By Monday March 15, 2010 in the morning, I couldn’t watch her suffer any longer and took off a couple of hours from my work to take her to the Pet Hospital where the Veterinarian diagnosed her with Mange. I am convinced that she did not contract it from our home since we do not have any other pets, our dog has not been around other pets, and I have an exterminating company service my house and yard on a regular basis to keep pests out. I contacted Petco and it took two months to finally speak to the right person. He denied this came from Petco although I am 100% certain that it did. They refuse to reimburse me to almost $ 400.00 of medical costs.
Keep your pet safe and away from this business. It is not worth the risk or the expense.