Inview Imaging

My wife and I have come here for years, for MRIs. The staff is professional and friendly. The waiting room is average when compared to other medical facilities I’ve been to. I had an MRI a few weeks ago. The procedure went fine, and the technician was courteous. The wait was about 45+ minutes, a bit long. This is the only reason for rating at four stars. I had a need for a previous MRI result they had on file, and they offered to mail it to me, without any hassle. I would recommend this place to anyone who needs these services.

The receptionist and staff are friendly but some of them are super inexperienced. Stuck me several times before they had to call an adult in to put the IV. Didn’t use gloves or have a decent understanding of the process either. They asked me to describe what they’re supposed to be looking for and how to write the report to my doctor. When I told them my condition, it was like they had never heard those words in English before. Like many businesses in Fremont, it was like being in a damn 3^rd world country.

I had my ultrasound today. The Ultrasound operator is very professional and very nice. YET I’m still giving a single star because of the front desk lady wearing a blue scrubs with ponytail. While I am sitting in the waiting room, I’m also observing her every time a patient checks in. As I have read on the previous Unilocal review I agree that Yes she doesn’t fit in her position as a person registering patients. She’s not approachable. She doesn’t wear a smile and her personality doesn’t fit her position. She has a rude personality. After my appointment I stepped out of the building not in the mood and I am sure everyone are feeling the same. I hope the next time if ever I come back it’s not her on the front desk.

I see all the negative posts but I did not experience any of these issues with the front desk staff nor anyone else there. As a matter of fact they explained that they were running behind by about 15 minutes and apologized. The techs who did the MRI were kind and accomodated me well. They made sure to talk to me throughout the 1.5 hr MRI because I’m claustrophobic & they knew I was nervous. It is a little weird to locate the building but I used Google maps and didn’t have trouble.

I visited them for my knee X-​ray and she touched my Soul!
Susan — Thoroughly professional — Good job!

I have been coming here since 2007 for my ultrasound that were 1^st done by Dr. Satterfield… and actually all the techs I’ve had were also great after he left. But the front office… this group now are a bunch or IDIOTS! 3 times I had to call them because they never sent either of my doctors my most recent ultrasound results. So my doctors couldn’t even follow up with the results until about 4 weeks later when they finally got the correct scans. And YES. that one chunky permed ponytail wearing receptionist that sits at the front window… She was so rude I wanted to punch her in the face. I have polycystic kidney disease and I can’t drink that much water and hold it! So I drank my water while sitting there waiting to be called… I heard her telling her other coworker that she couldn’t believe that I didn’t drink my water yet. (I can hear u and you fat mouth b**tch). It was so bad that the tech that did my ultrasound had to make me go to the bathroom to relieve myself 5 times during our session because I was so bloated and uncomfortable. The tech confirmed that I only needed to be 20% full because of my disease, and to just ignore the girls at front desk because that’s what they’re supposed to tell people to prep them for the ultrasound. Well that one receptionist should have kept her mouth shut because now I’m not ever going there again for my ultrasound! Even though all the technicians are are good I don’t want to have to deal with the IDIOTS when I come in. or I getting my results all jacked up! I plan to talk to my doctors to see if I can have all my medical records sent from this place to NorCal. To the stupid receptionist. .Karma will hurt… u deserve to get yours!
It took only these last couple of incidents to ruin years of loyalty to this place! Highly suggesting that someone reprimand or «duck tape» that receptionist mouth. she needs a lesson in customer service… and please retrain the rest!

So this review is for the front desk:
They’re rude and slow. I came here for the first time, no one say hi or greeted me. There were no seats because there were all filled with already waiting patients, whom are looking grumpy from the wait. They obviously dont follow appointment times or over book people in the same time slot. Sadly, once they got to me they told me that I should had drank 16 oz of water before coming in. They didn’t tell me. How was I suppose to know? So they had to reschedule me for a week later after waiting for 1 hour and half.
One star.
Review for the doctor:
She was super friendly and made me feel very comfortable. She asked a lot of questions to show concern for my condition. I really appreciated it. She was quick and efficient with the time we had.
Five stars.
Overall, the experience was a pleasant one because of the amazing doctor. However, the front desk needs to improve. When you call in, waiting, or asking questions, expect them to be rude.
Three stars overall. :)

I’d give zero stars if possible. First, I signed in but was ignored and passed over for the next client. Next, I was passively insulted because I didn’t realize the three pages my doctor sent me over with were different and were actually three different orders. The dialogue between the X-​ray technician and the receptionist verbatim went as such: «Karen failed to tell us that she actually had three orders, so…» «and that takes a long time» «But we have Mr. So-​and-​so, so he can go next.» «Is this her first day out of the house?!» and laughter ensued. Seriously, eye contact between them and me was made and they immediately shut up. I’m still sitting here in the reception area, waiting for my turn while these asinine «ladies» waste our oxygen gossiping and otherwise are rendered useless. So glad Unilocal exists. Please heed my warning and go elsewhere. This is truly the worst I’ve ever been treated.

Called the office this afternoon to confirm if the report was ready for pickup. A woman answered the phone — «Hi, this is julie (or jodie?), how may I help you?»
And as soon as I said — «Hi, I am calling to»… I was put on hold, abruptly. No «may I place you on hold», «I have to put you on hold» nothing. WTH? Did something come up or she didn’t like my Indian accent?
I waited for some time listening to the hold music. She did not come back to this line. While on hold on my cell phone, I called the number from the land line. Same woman — «Hi, this is julie, how may I help you?» I was silent. After 5 – 10 secs, she hung up on the land line. I hung up my cell phone. Had to go contact the doctors office for the copy of the report.

By far the worst experience I ever had upon visiting any medical office.
First off, the office was very hard to find. When we decided to call for directions, a rude receptionist simply just stated «keep going down» Um, no street names? Thanks for nothing. Second, right when my bf and I entered the office you can already feel the negative vibe and evil glares. She greeted us with a fake/​annoyed «what do you need?» Really? How unprofessional. I was irritated the whole time I was sitting in the waiting room as my bf was doing his MRI. Third, every person walking in there was belittled and treated like shit. This poor lady walked out from the office and immediately the two receptionist started shit talking. You can tell this woman was annoyed being there, I wouldn’t be surprised if it was from the negative and unwelcoming vibe in the air. This other man with a broken shoulder was trying to converse with them as he was signing in and they replied to him in a very fake manner.
My bf even said the doctor was very impatient and did not give a crap about his patients. Avoid coming here at all cost.

Before today I would have given them 5 stars, but after calling to schedule another DXA body composition scan that I’ve been doing for close to a year (I’m in training), they told me they no longer offer that service. Me: «What is the reason?»
Them: «We just aren’t offering it anymore.»
Me: «Can you provide me with contact for someone who does.»
Them: «Sorry, I’m not sure.»
Thanks a lot!

Attended this center for a Dexa body composition test recently and am left with mixed feelings.
There is no e-​mail contact address on the site. You have to fill out a contact form and they e-​mail you back. They were prompt, but I’d prefer to have an actual address that I know I’ve sent my e-​mail to. Don’t trust contact forms usually. I then had to ring them for the appointment. Rang well in advance and was given a time that suited me.
I was traveling by BART and there were no directions on the website dealing with this eventuality. A phone call didn’t really help so I printed out my Google map. And got entirely lost the morning I was due to have my scan. The office is quite badly signposted within the building also. I wasn’t the only one… as I was leaving I found more lost-​looking souls trying to find their way there!
Because of the difficulty in locating the office I was a few minutes late, but the receptionist (Julie) was very pleasant and there was no problem having my scan. The technologist was also pleasant and it was all very efficient. I asked for the report to be sent out as quickly as they could manage as I was returning to Washington DC but would only be there for 10 days before traveling home to Ireland. Julie promised to look after it and did, with the report arriving by the end of the week.
Unfortunately, the report itself was very poor. Most of the data that I could see on the screen was missing. There was a line and a half of a radiology report, partly to do with BMI which wasn’t the point of the scan anyway. That was page one. The second page devoted half a page to telling me my BMI again (incidentally inaccurately-​I wasn’t weighed and told them what I was the last time I was weighed… fortunately turns out I overestimated). There was a line giving my total body fat and total lean mass and two pretty poor line graphs. The third page was «useful information», most of which didn’t actually correlate with the report I had received.
It took 2 e-​mails to get a proper reply from the center. Eventually they said they had changed their software and that was why I didn’t get my full report and it would be sent out. I’m hoping they have now posted it to Ireland… It will mean approximately one month from scan to full report by the time I get it and hassle trying to even achieve that. I wouldn’t mind but there is no reading in these scans. The computer basically does the work and you print out the pages… hardly difficult!
So, good service while I was there. Poor follow-​up…