Cabinets To Go

The product after it finally arrived 3 months past the 1 month arrival time. Yes that is 4 months I waited for cabinets. Where pretty decent. The assembly was super easy. They are strongly built if assembled properly.
Their customer service STINKSSSS. Calling the 800 number is like calling a message center. They really have no idea when or where the products would arrive. The sales guys are very good at designing the layouts, and great at SELLING you the proper items. The are clueless about when items are due to arrive, or why the delay takes so long. When you go to talk to them in person. Get ready to deal with people who are practically clueless. And heaven forbid you have to talk to the lady in the office who answers the phones and orders the cabinets. She needs to be re educated on proper customer service. If she answers the phone just hang up and call again. One of the sales guys will eventually answer it.
So after is all said and done.
It took them 2 months to deliver to the store a panel that I was shorted, and an edging. I had to go pick it up. Even though they shorted ME.
If something breaks, it will take at least 4 months to get a replacement. I have already embraced the pain that I eventually will have to face.
The best advice I can give is the squeaky wheel gets the grease. Call them every day until you get results. Also, demand a discount for your inconvenience. They will give it to you.

The absolute worst experience I’ve had with a company.
The previous owner of our house unfortunately used Cabinets to Go for the kitchen remodel. He told us we would receive 2 shelves for one of the cabinets any day. 7 months later. Nothing. And of course, cabinets to go can’t find the order. How convenient. And to order again? It would take 6 months. FOR A WOODEN SHELF. I wouldn’t trust them to fulfill this order anyway.
We wanted to add a matching island and had no choice but to go back to cabinets to go. We were quoted 4 – 6 weeks and the cabinets came in well after. Communication is terrible.
Oh and whenever we went in to the store, no one greeted us or asked us if we needed help. Getting them to answer questions was like pulling teeth. It’s like THEY were doing US a favor by talking to us.
I would rather pay double price than ever work with Cabinets To Go again. It’s just not worth your sanity.