Huntington Learning Center

I am only giving them a one-​star rating because a zero-​star rating isn’t available. Our experience with them has been awful. I brought my child in for a math evaluation (said specifically I only wanted math and not reading), which they said they could do. But guess what? They did both math and reading, which meant the 2.5 hours of testing turned into 5 hours. They said they would provide snacks for her, but they didn’t give her anything the entire time. Okay, no harm done. I can overlook this.
So we schedule our parent meeting to review the results. My husband and I both took time off of work and hired a babysitter for the kids, and as we were walking out the door to go to the meeting they call to ask if we can reschedule. I say no as we’ve got the sitter and both taken time off of work to do this. The caller, Brett, says he understands and will see us shortly. Two minutes later he calls to say they are rescheduling. Ummm… okay, but why ask me earlier if we could reschedule then?
Being that I was unwilling to take more time off of work for this insanity, I asked that they mail me the results and they agreed to do that.
I wanted to share the results with school, but I still didn’t have them so I call to ask if they will email them to me. The Center’s director, Margaret, answers and starts yelling at me for scheduling our meeting for Monday morning. Apparently, she doesn’t do meetings on Monday mornings and I guess I was magically supposed to know that. Clearly her staff was supposed to know that too, but they missed her non-​existent memo about scheduling also. So after Margaret berates me for ten minutes about why I scheduled the meeting for Monday morning and never once apologizes to me (remember me, the paying customer??), and telling me that she would not provide me with the test results nor provide me a refund for the testing, I gave up. And did I mention she continued to reprimand me for scheduling an appointment at a time that wasn’t convenient for her?
If ‘management’ treats the paying parents this way, I can only imagine how they’re treating the kids and the tutors that work for them. Needless to say, we won’t be going back. Save yourself the money and the trouble and go somewhere else.