Dwell At McEwen

Where does one start… I know… I have been here 2 years and some change. It was great, people were awesome, and the office staff took care of this place. That is while it was owned by Sutherland. Since December 2014 when owners and management changed Bell Partners is now the management firm. Time and time again they prove that they are only after our rent checks and not the well being of the residents.
This is proven by the storms that we have had recently. They don’t do anything but shovel the sidewalk in front of the office and half ass the rest of the complex. This proves the point that they only care about people walking into the door to sign lease’s and disregard the people the live here. The call it «an act of god»… and act of god is not snow and ice… It’s everything going to hell and the state shut down. Well it’s not. My neighbors and I are out shoveling our own area to make it safe.
Not only is the GM in the office delusional but so is his regional manager… Don’t trust anything they say.
STAY AWAY!!!

I waited to live here for about two months before writing my review. I live in Phase II first off. I had my own home prior to moving to Franklin so i had to take some issues in stride. I haven’t lived here in summer so i can’t comment on the pool except that it has a lot of leaves in it and the spa is green.
Parking-​Fine if you get home before 6pm. After that it can get full like most apartments. There is always something though, you may just have to walk a short distances.
Gyms: The small gym in the Phase II only has a few treadmills, stair climber and one multi use pulley machine. The main gym by the office doesn’t have much more. If you’re a guy, there is no bench press or anything. Both gyms have terrible acoustics in them too.
Pool: I think it will look nice when clean. It’s only 4 – 5′ deep all the way across. Not sure how full it will be in summer.
Walking: there isn’t much area to go for a nice walk except around the apartment sidewalks. No nice trails or anything close.
Apartment itself: The moment i first walked on the floors, i knew they were thin. The floors are wood in the apartment which looks great but means a lot of noise from above. I don’t know how loud it is when I am the one walking but the people above me are insanely loud. I feel like they’re doing jumping jacks some days. This could just be my neighbors though.
I didn’t realize it but the dishwasher is like the cheapest of the cheap model. It doesn’t even have a spray arm for the top rack, just a telescoping cheesy sprayer that comes up from the bottom. That means you can barely put any big pots in the bottom and the top rack never gets clean. The fridge is nice though but for $ 1500 a month for a one bedroom, i would’ve expected some quality appliances. The washer/​dryer are your standard top load so they use lots of energy and tear up clothes. Most apartments now have front loaders or high efficiency top loaders.
All in all, i do like the place but for the very high price, i would’ve thought they would have put slightly more insulation in the floors and better dishwasher/​laundry appliances. People who can afford this place are generally business professionals, not college students.

My best advice is run for the hills. Choose to live in a van or behind a dumpster first. The old management didn’t care so your place sucks and the brand new management has zero customer service/​people skills. Best described as apt nazis.
I can’t say enough bad things about the place.
Do everything you can to avoid living here, you will be miserable.

My wife and I’s time there at Dwell was short but very pleasant! The staff works very hard to be incredibly kind and accessible. The place is beautiful and has great amenities like the salt water pool, which during the summer I pretty much treated as my home away from home. The places are overpriced in my opinion but the customer service makes up for it. Heather and Allison were always available to answer any questions and the turn around on maintenance requests were rocket fast. The first night we moved in the washer machine hose wasn’t connected properly and we couldn’t do our laundry (we needed to wash the sheets to our bed so that we could sleep on it). One of their maintenance guys drove 40 min from his personal residence to fix it in the middle of the night. I felt terrible but the guy couldn’t have been more pleasant. The place was clean and well maintained. Very dog friendly! Great community of people. We still keep in touch with all the friends we made there! Our stay was short (6 Months) only because my wife had a job transfer to Nashville so we ended up moving back up here.

Team Dwell and the four people who work in the office are incredible. Beautiful salt water pool, and the facilities are a big step up from other similar communities. This area is great, private and quiet but everything you need is 3 – 5 minutes away. Nashville is booming and Franklin is a great choice, just 15 minutes from downtown.

Its been exactly a year since I moved to Dwell and I love it as much now as I did then. It has an excellent location within walking distance of all the great shops, stores, restaurants and parks. I have 2 dogs and the community is very pet friendly, as long as your dogs are well trained and you pick up after your dog. The complex includes doggy doo doo stations, so cleanup should never be inconvenient as scented bags are provided! Sidewalks are huge/​wide, so feeling safe running along McEwen/​Mallory/​Cool Springs Blvd make for peace of mind. The management is excellent, personable and friendly… they have never given me a reason to feel unwanted and have always been open about possible fees (such as not extending your lease in time). The maintenance people are great and responsive… the complex is always kept clean with excellent landscaping too. Sure, you will pay more to live here, but the high ceilings, modern décor, cool/​classy residents, etc will more than make up for the cost!

Read this before you sign a lease. Seriously, it gets more and more ridiculous.
I am aware that people who get assigned late fees for not paying their rent probably always have an excuse and want it waived. I get it, I really do.
When I signed my lease, we were clear that I would be leaving in a few months and my roommate would have to find another roommate. I thought I would be leaving in May, so I signed consent for Dwell to take my rent out of my bank account each month through May. I decided to stay through June, so I went down to the office and asked them what needed to happen for me to stay another month, and they told me there was nothing I needed to do. After I left, my roommate received a notice that ½ of our June rent had not been paid, so I immediately contacted the office. The outstanding amount was for more than my rent, and Savannah did not know what that additional amount was for. She told me she would talk to manager and get back to me the next day. A week passed with no call. I called again and spoke to Savannah again. She apologized emphatically, and said she had been really busy and must have lost the note. The manager had already left, so she told me she would talk to them and call me back first thing in the morning. Ten days go by, and I still had not heard from her, so I call yet again. This time, she tells me that the extra charge was for a late fee. I explain my frustration that I (a) went to the office to make sure there were no issues with me staying another month, and they told me there was nothing I needed to do and that (b) I had called three separate times and continuously she had not gotten back to me when she said she would. She told me she would see what she could do about the fee, but that I should go ahead and pay the June rent that was never withdrawn from my account. I put a check in the mail the next day. I also called the office to make sure that there would not be an issue with landlords calling for a reference as I tried to find a place in Colorado to live. I told Amanda that I had already mailed a check, but asked if there was an electronic way we could take care of it so I would be paid up when they called as they had not yet received the check. She said that there was, and that if I did that they would just shred the check when it got there. She sent me a consent form, which I faxed back over (this was on the FIRST of August). The amount of my June rent was taken out of my account. The manager, Kendal, called me about the late fee and told me they could not waive it because my roommate had once been late on rent (and had been charged and paid the late fee without complaint). I was so fried on dealing with it at that point that I sent the electronic form for them to take out the late fee. She then informed me that since it was now August first, I owed the ANOTHER LATE FEE. At that point my hands were shaking. I asked for a corporate number to call, and she gave me the contact info of Jim Walters. I had to call twice to get a response. When I did get ahold of him, he told me he would talk to the girls in the office and get back to me. This was Friday the 3^rd of August. I did not hear from him Friday or Monday. On Tuesday, I saw in my account statement that they had cashed the check that they told me they would shred. I called Jim again and left a voicemail. Instead of returning my call, he had Kendal call me back. She informed me that she didn’t know I was sending a check. Apparently even though I told Amanda that a check was on the way (and she agreed to shred it), it was my responsibility to individually tell every person in the office about the check (!!!). She also told me that there was nothing they could do about it, and that I would have to contact my former roommate and ask her to write me a check for that amount, since it would be debited from her September rent. I called Jim again this morning, and once again stead of getting back to me he had Marci call and tell me that the second late fee was going to be charged, there was nothing I could do about it etc. Their point was that if I had immediately paid the rent, the second late fee wouldn’t have been accrued. If I had any idea that I would be blown off on 4 separate occasions, I certainly would have. But I was calling about the rent, and every time I was told someone would get back to me the very next day. If Savannah had said that she was busy, it might be a few days, that I should go ahead and mail in the rent portion, that would be one thing (still incredibly frustrating considering I went to the office to make sure this didn’t happen and they didn’t take the time to actually check my lease). But every time she was going to get back to me «the next morning» and never did. Because no one would call me back, another month passed, they charged me another late fee, then cashed a check they said they would shred, then told me I was SOL… unbelievable.