Firestone Complete Auto Care

This past Saturday I hit hard a pothole on the freeway in Alhambra and after driving for more than 30 miles to Huntington Beach, I got a warning for Low Pressure Right Front Tire.
I run Bridgestone DriveGuards Run Flat tires on my BMW 238i SportsWagon and after calling the nearest tire shops around, the first one that had it in stock was this Firestone location.
Jeff was very accommodating and after arrival at the shop he made sure that I was taken care right away considering the situation I was in. He also mentioned that emergencies like mine are addressed on the spot and that was how it went.
The price was fair considering the market price and after less than 30 minutes I was back on the road.
Now, I’m going to file a claim with CALTRANS so I can recover my unplanned expense ($ 221) replacing my tire that had irreparable side wall damage due to their poor freeway maintenance.

Wade has always come through when it counts. Anytime I have had any issues he made it right immediately. I will continue coming back when the service is this great. Thanks.

Wade + Co are rockstars. Customer service is excellent, they are honest, and I will not take my cars anywhere else. Highly recommend this Firestone location!

I went to this location for years for my car maintenance needs and they’ve always provided high quality services. I bought a new car in 2014 and had some free maintenance from the dealership, so this was my first time back in a while, but they didn’t skip a beat. From calling in for an appointment to getting everything I need to be on my way, they did an amazing job. This firestone location sets a high standard for quality customer service!

I wish I could give this place zero stars. I came in early this morning and the guy looked at me and said «do you have an appointment.» I told him no because I had blown out my tire late last night and they were closed when it had happen. I told him that I wouldn’t mind waiting because it’s short staff on Sunday’s and appointments have a first priority. He basically told me that without an appointment he can’t help me. It would take several hours, which I told him was fine, but he insisted that I come back tomorrow. I told him that I really needed to get my tires replaced today because I work Monday-​Friday but he basically just kept telling me that he can’t help me. I told him that it’s fine and I would go to American Tire instead and he said that they won’t help me either. The customer service was appalling. This mans attitude was so terrible. I’m never going back to this place again.

Went to Firestone yesterday and was pleasantly surprised by the high level of customer service we received. Wade & his entire staff were very knowledgable & helpful! I highly recommend them for all of your vehicle maintenance needs.

These guys are great! I’ve been going there for over 15 years, and take four cars in. They do excellent work, are very honest, have a «Can Do» attitude, and always greet you with a smile. There were times I know they could have recommended expensive work, but found a low cost alternative to my problem. Wade has been the manager as long as I have been going there. He and his staff know their stuff. They are always packed on the weekends, so make an appointment on their web site.

Service (Wade) was super efficient and friendly. Observed, diagnosed and fixed loose cable on my battery.

Love these guys! Wade works his best to keep costs low, listens to your concerns and does whatever it takes to keep the car up and running. They have worked on Hondas, Toyotas, Chevys, Dodges and BMW’s I have taken in, and they have done great work on everything.

Great experience. Got excellent service from Wade. He explained the different tire choices very thoroughly and was able to install all four tires immediately, while we went out for lunch. Great job and highly recommend.

Excellent customer service; great people! Can’t say enough. Wade and Jeff won’t sell you something you don’t need and you know by talking with them that they value the customer. I recently took my Jeep Cherokee in for a new AC compressor. The compressor was under warranty from Firestone but the work was done at a different location since the problem occurred while out of town. The new/​replacement compressor was installed at the Fountain Valley shop but there was a glitch with it; it was making noise and another needed to be ordered. Wade and Jeff were great with communication, explaining the parts ordered (the manufacturer/​quality) and are just genuine people. They apologized for having to get another (which isn’t their fault), and for me not having the car but the bottom line is that they do excellent work and are honest/​sincere people. There’s a reason customers drive from other counties to this Firestone and I now know why. Highly recommended.

Excellent service from Wade! Got my fleet vehicle repaired in a timely fashion and didn’t try to up sell me on unneeded repairs like some places try to.
Will keep coming back here for all maintenance on my vehicle.

So after this my car stopped working on Christmas night after work. Took it to a local business by my job and the charged up my battery which was only 10% fully charged brand new… Took it back in today after it faulted again and they printed out a sheet that looked just like how my battery was before I bought the new one and was only at 9.5 and the guy said it was suppose to not go below 11… Well thank you for having a warranty but this was a month of stress I did not need.

I like this store and special thanks to dani as he very good guy and provide help with explanations and nice mood
They check my car and fix the battery well

I was the first customer at the door when they opened up for business yesterday. I bought 4 tires and was told I’d wait about an hour and a half. After spending $ 800 & 3 hours later I was done waiting. This location needs to have more help on hand. If I would of known it was going to be this long of a wait I would of had a friend come get me or come another day. It’s better to tell your customers it will take more time than less.

As I stated in an earlier review, «I will take my car here again.» and I did. These guys just continue to provide the highest level of customer service. I called ahead and talked to Wade who help direct me to the exact set of tires that suited my needs. He was in no hurry and didn’t try to sell me anything, just listened and made suggestions in different price ranges. I made an appointment and they were ready for me and got me out in a timely manner. They now have all my business.

Oh my gosh these guys are amazing. Jeff is helping me, I brought 3 SUVs and my Sedan here for inspection and alignment and these guys got me taken care of and out Über fast. Amazing Service and Jeff Rocks. If you guys need tires, alignment, inspection or any other services, I’d highly recommend this place. These guys are truly professional and amazing along with being very personable. Hands down on spot. Highly Recommended.

I’m so glad I went to this Firestone location, even though there is another one closer to where I live. I had to call ahead and make an appointment, because they’re pretty busy, and for a good reason: the customer service here is top-​notch.
I don’t know very much about cars, so when I got the diagnostics sheet back, I was pretty much clueless about what needed to be replaced. Wade explained everything to me, and didn’t try to sell me anything that I didn’t need. He even helped me find a coupon for my purchase, and brought out the dirty cabin air filter to show me what they had replaced, even though they could’ve easily just tossed it in the trash. Not only were they courteous and knowledgable, they were able to complete the service much earlier than I had expected.
Most importantly, my car drives in a straight line now instead of veering to the left! The car I drive is my parent’s old car, and even when my dad owned it, there were issues with the car steering to the left. He had taken it to the Firestone closest to our house, and they weren’t able to fix it. I’m so happy that I didn’t resign myself to the fact that it would always veer to the side, and that I got it fixed here!

I was shopping for tires and after a few places, including my «goto» place failed me, I tried here. I did everything online, which was great! I ordered my tires and set my appointment online for the next day. The following morning I received my confirmation for my appointment. I showed up and Wade helped me right away. I told him I was selling my car in a year and he didn’t try to upsell me on tires or alignment specials, he checked me in and told me it would take a few hours.
I was being picked up so no big deal. 90 minutes later he called and said I was all set. I went in and paid. Tires are actually quieter than my previous tires that were almost double of what I paid here.
They are also open 7 days a week which makes it nice for people who work during the week and can’t get this kind of stuff done until the weekends.
I’ll be back for sure. As for my goto place… well they just got put on notice and replaced.

I took my old car here because it broke down on the freeway. My friend referred me because she had had a battery replacement done and said they were awesome. The car I ended up being dead. Daniel ran the codes and checked it all out for free. He then helped me find a new car and checked it all out to make sure it was worth the money. I just rear ended someone and I took it straight to Daniel and he was straight up with what needed to be done and said it would be finished the next day. Amazing guys, amazing work, amazing service. I will always take my cars here for work from Daniel.