Michaels

I have been frequenting Michaels stores in the last few months getting ready for my wedding. I came to this Michaels and I had one of the Joann’s Fabrics coupons for 60% off on my phone. They said they only take up to 50% off and she would not honor my coupon. I told her that I had used this just a couple days prior and I have never run into this problem before at other Michaels stores. In fact I believe they keep a code sheet at the register with the Joann’s coupon codes. The girl at the register was pretty unprofessional and said something about not wanting to lose her job. Well that’s fine, but you lost a customer.

Seriously disappointed in the lack of service in this store. As I sit here in the store contemplating walking out on my basket heaping full of items. I asked an associate if he could check another store to see if they had an item in stock so I wouldn’t have to drive over 30 minutes to the next closest store if they were out of stock as well. His response was yeah I have to go do something and everyone else is too busy to help you. Seriously? Is that the level of customer service that Michel’s finds acceptable?

Probably the best Michael’s I’ve been to, ever. Not everyone who works here is dead inside. Also, the cutting counter was not busy after work whereas at other locations, it’s often a 30 min wait.
The lady at the cutting counter was super friendly and pleasant. She helped me efficiently and willingly confirmed the discounted prices on the materials I had picked up.
But when I went to get spray paint which is locked up (to paint over little pumpkins and gourds), I encountered someone giving a customer craft tips so I quietly stood by and scanned the spray cans behind the glass, waiting for them to finish. The customer observed me waiting and asked the employee if she wanted to help me first. I happened to glance over at the comment, thinking I’d say «Oh no, I can wait» but instead saw the employee side-​eye me, locked up the paint cabinet and went back to chatting with the customer. (I was wearing a work dress and looked un-​hoodlum-​like, I thought!)
When they finally wrapped up, I got a «Did you need something?» as if annoyed I was there. I explained what I was I was trying to achieve with as little paint as possible whereupon she simply pointed out the smallest can of paint they sell. I did not get the same helpful tips or pleasantries the other customer received.
The guy at the counter was pleasant as well but the above is basically the best you could hope for at a Michael’s. Oh well!

My wife & I went into Michael’s (on Portola in Foothill Ranch), looking for a very nice, large artificial floral arrangement to put over our china cabinet hutch. Not finding what we were looking for, I met Yolanda, their custom floral arrangement specialist. I described what we wanted and she said that she would put one together. When I returned to the store, Yolanda presented me with a BEAUTIFUL floral arrangement which was well beyond my expectation!!! Yolanda is fabulous in what she does and I would recommend her to anyone! You will not be disappointed!!! Thank you, Yolanda!!!

Great customer service! And the cashier helped me with a coupon :) very happy with my experience I will be back for more

Like other Michaels, this location sells arts and crafts items. They have the most in-​stock items, as the item we were looking for at other locations that was out of stock there was here, as well as other clearance stickers that were out of stock (or that we cleared the shelves of) at the other locations.
Unlike both Tustin branches, the paint is located on the left side of the store and the checkouts are on the right so we got lost briefly, although fabric paints were on the right as they were also at the Tustin branch. There seems to be more focus on physical crafts than 2D art at this store since more of it is at the front of the store.
They also have a high ceiling.
Despite fumbling around with our devices to get the 40% off coupon and doing some impulse buying at the checkout, they honored the coupon.

Went in today to make a return, unfortunately after I already returned the item they didn’t have what I needed (the brand of spray paint was discontinued) so I went to the register with just my one other item and had to wait in a pretty decent sized line and while I waited I got to watch Sara (same girl who did my return) and seriously she needs to be manager she handed the costumers like a pro while answering phones and helping her coworker next to her. I work in retail and boy she impressed me, as I stood there I thought «damn I want to be her coworker.» She’s awesome!

Not only was Nicole the manager very rude but they are also seeking expired food products. Never again!

I was about to go to hobby lobby because of the terrible reviews that were left on here. But I knew exactly what I wanted and michaels had it. I had a great experience and the customer service was great! Not one grumpy employee.

This store seems to have good back stock on their craft supplies maybe because it doesn’t get much foot traffic of shoppers. But I rarely find myself stuck in a long slow moving line here. It’s neat and clean… even the clearance sections. The staff is generally friendly and glad to help.
I always use 40% off coupons when buying something at regular price. I don’t recommend the app since it limits you to use your weekly coupon only once. Like what if you need 2 or 4 of the same thing? I’m not going to pay full price on the rest of the items if I don’t have to. So if you find yourself in this same situation, use the online coupon from their website as many times as you want by going in and out of the store buying the item in each transaction. Lol. Anything to save $$$ right???

My daughter and I shopped here recently for a bunch of stocking stuffers for her teachers and classmates, and found that they had a decent selection of Christmas goody bags, ornaments and crafts that fit the budget of what we were looking for. I also happened to have a 50% off coupon from their Sunday advertisement in our local newspaper, which I was thrilled to use on one of the $ 12.00 craft nail polish or bead sets that came attached to instructional books. I thought I had read the fine print about not being able to use the coupon towards gift cards or sale items, but when I got to the counter the cashier told me that it wasn’t applicable towards any of my craft items because they were considered «books» and books aren’t covered with the coupon. So sadly instead I only ended up saving a measly fifty cents off of a ornament priced for a dollar. I still purchased the multiple craft book sets because they made cute gifts, but was disappointed that there were so many rules to using their weekly coupon. At that point I could easily take my business to Joann’s or Hobby Lobby both just across the way.

Decent store…
Its clean… easy to get around in… very friendly framing employees…
But the employees at the check out stands… just WOW.
Actually, I have only dealt with two females that are cashiers. One was incredibly rude, on two different occasions — pretty sure she is annoyed she has to help anybody… and the other was just REALLY weird. Really, really weird.
Now that Hobby Lobby is open, I will probably head over there instead… prices are a bit cheaper and so far I havent come across any overly rude or bizarre cashiers.

Just needed to come in and quickly grab some items for a paint project with some kids. I collected my supplies and ran to the line. I was excited because there was only one other person in line, which I thought would be a quick wait.
I was wrong.
I understand customer service, but for god’s sakes if you have people in line don’t go off track with a customer about their project AND wait for her to show you the picture on her phone. When the person in front of me went up all he had was a return. So again, was relieved. But was quickly annoyed when the cashier took SO long to swipe one damn item.
When it was finally my turn I was already annoyed and ready to leave. She swiped my stuff and told me one of my items was buy 1 get 1 free, so I went to grab another one. When the 2^nd marker didn’t make it off the receipt we learned it was buy 2 get 1 free. Ugh! Now not only was I irritated, I was also late! Only reason I gave this place 2 stars was because it had what I needed.

This place can be heaven if you’re into arts and crafts. I know I can totally shop here for some fun projects to do with my nieces and nephew when they get a little older. I don’t usually have much I want to buy here, but I was looking for something cool to prop up my DVDs. Which brings me to the main point of my review:
They have the most bad ass selection of dragons and mythical creatures in the miniatures section!!!
I’ve seen an awesome selection of figures ranging from a Chimera, Griffin, Phoenix, Cyclops, and a wide variety of Dragons (both Eastern and Western). They also have a bunch of the Doctor Dreadful kits with the refills on sale last time I was there. I can’t really comment on the rest of the store, but if their miniatures selection is any indication of the rest of the store… this is where I would want to shop if I’m looking for a unique item that stands out from commercial items you would find at any major retailer. I would be willing to pay a little more for a specialty item that fits my specific needs.

This Michaels store is fairly organized, and the employees are very friendly. I like how the cashiers always remind me and ask if I have any coupons to use — which I always do when it comes to Michaels. One of my gripes with the store is that they would run out of basic necessities required by the Wilton Cake classes, so if you were missing something for class, you were out of luck.
I recently finished the Wilton Course# 1: Basic Cake Decorating Class, and I thoroughly enjoyed myself while learning a lot. The class was taught by Charlotte who has years of experience with baking and decorating cakes. However, when I first signed up for the class I had no idea the course was once a week for a whole month. That information was neither provided by the employee that signed me up nor was it on any of the paperwork given to me. Luckily I was able to keep an open schedule for the class, but it certainly displays lack of organization and communication. Also, FYI, be prepared to buy a lot of groceries and baking utensils when you take these cake classes. But with any beloved hobby, it’s worth the time and money.

I have been shopping at this Michael’s since it opened. There are pros and cons to this store. I debated on two or three stars but three being closer to what i would rate them.
The staff is friendly enough though some don’t know where to find items when you ask. OK, might be a newer employee but it seems I know the layout better than most of them.
Selection can be hit or miss depending on what your looking for. There are times when a particular item is out of stock and then the waiting game ensues to see when more will be in stock.
Coupons. At one point I went to use a 25% off entire purchase (including sale price items) and the cashier tried to refuse it saying that they accept Joann’s coupons but not that particular one! WTF? I flat out told her that you can’t say you take Joann’s coupons but won’t honor this particular one… yes I did get the discount but I shouldn’t have to tell the employee what is right and wrong.
Latest fiasco with coupons. I went in and had a 40% off coupon. New employee tried to sell me on cake decorating classes when she saw that I was purchasing cake supplies. That’s a big negative with me. You have the signs right there and if I was interested I would say so. I don’t need a sales pitch at the register. Didn’t find out until the day after that the discount coupon wasn’t applied to my purchase and the cashier took the coupon. Bet she didn’t like it that I told her I am self taught in cake decorating and would be bored (yes bored) with a Wilton class. bet that explains why she took the coupon and didn’t give me the discount.
With Joann’s being newly remodeled, plus carrying more merchandise than before (the cake decorating products now span multiple isles) and staff that ask if they can help you when you walk in, I think Joann’s is going to be getting a larger percentage of my business from now on. Matter of fact, I know they are going to be getting at least 99% of my business from now on.

This is a pretty damn huge Michael’s. It’s a crafthead’s heaven.
It’s nicely organized and there’s a large selection of low-​priced items to stuff gift baskets with or find gifts for people you don’t really like.
This location also has a classroom where crafting classes take place.
The line is kind of set up like Worst Buy or Fry’s where the line forces you to be adjacent to candies and snacks where you aren’t sure how long they’ve been on the shelf. I did eye some of the Coke gummies, but decided to pass on them.

This place is the bees motha f’in knees. I could have sworn I wrote a review of this place. I’m always here! Unilocal,are you stealing my reviews???
When I moved to OC 3 years ago, I hit up Michaels first for the artificial floral arrangements you’ll see around my house. I can’t really sustain real plants so this was the perfect place to go and all of their stuff is usually 50−75% off so I scored.
I was here again yesterday shopping for my first Xmas tree. Yes, folks I’ve never had a tree before and this year, I got one! Michael’s has some amazing ornaments and xmas tree decorations. I just wish the skirts were cheaper. I’ll have to improvise with some fabric.
The staff here is super friendly. I’ve always been able to get all the help I need which I love because if I can’t find something I get annoyed. Adore this place.

Michael’s was my last hope for finding 27×41 frames for some of my movie posters. And they failed me. Miserably. What’s worse, they’re now the only place that even carries 27×40 frames, but they charge a king’s ransom of $ 39.99 each. Wal-​mart used to sell the exact same frames for $ 19.99. And don’t even mention they’re custom framing. That’s a service for those with deep pockets and half a brain because they charge an exorbitant fee for even the most modest of jobs. Unless they start kicking down with some serious sales I’m going to have to keep searching elsewhere for the right frames at the right price.

This is the cleanest Michaels I’ve ever been to. They are almost always in stock of whatever it is I need. With Target two doors down, I typically only come in here for specialty stuff, esp. now that Target has a good selection of glue, spray adhesive, scrapbooking supplies, cheap t-​shirts, etc. etc. I only ever come in to Michaels if I have one of their 40% off one item coupons from the paper, but this location is always better to come to than the one in Orange that I seem to get stuck in a lot. They seem to have a better selection here.
Hopefully now that I’ve graduated with my graphic design degree I won’t have to come back to the craft store until I have kids of my own. Although it is always fun to browse the scrapbooking paper aisle.