Auto Zone

They need better customer service and more knowledgeable employees working here. Some of them walk right past customers without acknowledgement.

Was ok

Customer service was rude, obnoxious, & condescending. I went in to get a few things to clean my car. I found an offer they posted on the shelf that if I bought two items I’d get another item free. So I grabbed the other item got in line. When I got to the register I asked if I had the right items to get the offer. The clerk said «we don’t offer that anymore. We just haven’t taken the sign down yet.» When I told the clerk you have to honor your advertisement he started getting rude and dismissive. I told him again if it’s posted you have to honor it and he starts rolling his eyes and and says «whatever sir». Then he leaves the register, pulls the sign off the shelf, comes back, and still won’t honor the offer. He then starts to ring it up on the register. I had to tell him «If I’m not getting the offer I’m not going to buy it, take it off». I bought the other items but a couple days later returned it all. I found the items for less some where else. There is too much competition out there for this kind of customer service. I won’t be back.

Employees here are rude and to busy talking among themselves, will see you need help and walk right past you. Place has terrible customer service skills do not recommend.

We purchased an alternator for my ex-wife’s 2007 Jeep Liberty. She took my vehicle to work and I was supposed to replace her alternator. Problem was that the harness connection was wrong and would not fit. I was stuck! I had an injury and needed to get to a doctor’s appointment, pick up my prescriptions and had other important errands to do and no way to get around unless I fixed her car.
Manager Gabriel was kind enough to dispatch Wayne to bring me the correct alternator. Well, the second unit did not fit either. Wayne took all three alternators back to the store to figure it out. Turns out that the problem was our 2007 Liberty needed a 2008 model year alternator in order for the connector to match. So Wayne made another trip out to our house with the correct alternator and all was okay!
There was a difference in price (their favor) and they allowed me to come in later to take care of it — which I did. To me, this was exceptional customer service that went over and above the call of duty. It’s rare these days.
Gabriel — Wayne… you guys ROCK! Thank you so much!

Great clean store, there’s a girl in there with light skin and dark hair she’s very nice and helpful.

Went about 3 weeks ago to get some parts and the employees were busy talking to themselves in stead of helping us the Customer. When I did get help. I didn’t know the name of the part and tryed to explain it but nobody could help me. So I had to go home and get it and when I brought it in they had to order it. I was frustrated. Why do they hire order takers and not train there employees. Brand new Store in my neighborhood and I’m going to have to travel to Oreillys or Pepboys for info. if you want to get ignored come here

Clean store, attentive and friendly employees. I’d rather make the drive to this location even if out of my way because their customer service is better than many Auto Zones I’ve been to.

Brand-​spanking new! Hubby says their prices are inflated, but would rather buy auto-​related things here than Wally. I just bow to his wisdom in all things car-​related. For now, convenient and clean. Some place for him to hang out while the America’s Tire place fixes his wheels.