AutoZone

Recognizing how flustered and stressed I was, Rafael helped me to find what I was looking for AND give me a 10% discount.

If I can give this location one star I would! The African American man (I apologize but I did not catch his name, I ran out as quick as I could) working the front counter is obscenely rude and has no business working with the general public if he does not have the ability to behave with the manners that customer service requires. In no way shape or form should any employee tell a customer that they do not care about their problem with their vehicle, when your general line of business is to provide and satisfy customers with automotive ISSUES! big or small. In no way should we have been at the mercy of this employee’s incompetence.

Terrible customer service. Called to ask a question about wheel spacers, put me on hold for 10+ minutes. Called again, no answer.

This was the worst customer service I have ever had. I came in today at 3:30PM to have my battery tested (battery purchased at this exact store two months ago) because it actually died right in front of their store. I was greeted by a young lady and asked what I needed. Within 10 seconds she looks at me and said that she has to go to lunch because it’s the law. Ok. Then their Manager «Frankie Clay» told her to go to lunch. This Manager «Frankie Clay» then proceeds to ignore me. I did see that they were short handed so I waited. I then asked him that I needed my battery tested and he quickly cuts me off and said that «Marvin» is the battery guy outside and he’ll be with me when he’s done. Ok… So, I waited for «Marvin» to finish installing a battery on another truck.
Marvin is now done and comes back into the store and he proceeds to help other customers that have just walked in. Now by this time I’ve been here for 30 minutes so I speak up and ask Marvin to test my battery because it’s dead and it’s under warranty. Now the Manager «Frankie Clay» raises his voice to me and said «You are asking for a free service and you have to wait your turn». Ummm… now Frankie Clay is trying to belittle me in front of customers. I didn’t care because I purchased a $ 180.00 from them two months ago and now it’s dead, so this is on them. Finally after 1 hour of being there Marvin comes out to test it. I asked him if he’s going remove it and he said «No, I’m not even suppose to be out here if there’s only two people in the store». I was like «What?» You were just out here putting in a battery for another customer??? He response was «That was before». Since I knew I was dealing with straight ignorance, there is no need to argue. I asked him for the tools and I’ll remove it, well guess what… He went back inside and started helping other customers again! Finally he came out and gave me some tools. I removed it myself and then they saw it was still new. They switched it out and I installed it myself.
My problem is with the Manager Frankie Clay as his. I don’t expect him to be professional because it is just an Auto Zone, but I do expect them not to try to belittle customers in front of other customers. Again, it’s hard to get mad at someone that is that ignorant. I did call the number of the Regional Manager that is listed at the store, but there was no answer and have not received a call back. The store’s Manager Frankie Clay unprofessionalism and ignorance is a direct reflection of the upper management. Even if the service I was asking for was free, it would make them realize that then it would turn into a sale because I would need a battery.
THIS WILL BE MY LAST TIME AT A AUTO ZONE PERIOD!!!

Came early morning, needed a battery change. Angel was able to assist me & did a great job! He didn’t even take long! Super friendly employees! Thank you! =)

Rude and unhelpful staff. Thankfully there are other stores in close proximity (Sierra Lakes Parkway is awesome).

I like this place. I love close by is why I am usually here for Auto Parts.
I am not sure if they realize I am local or something but I usually get greeted pretty happily whenever I enter this store.
The employees are ALWAYS nice and very helping. They sometimes give me personal advice for the repairs I am doing.
Its too bad they only have 3 Stars. I am giving them 4 because they’re prices are a little high compared to other online part stores.

Since my previous review I was actually contacted by an Autozone employee after submitting a complaint through the website. I was asked some details and I guess the manager working at this location is no longer working since they had many complaints about slow service and long wait times by phone.
I came back here on a Monday afternoon to replace my wife’s battery and get some power steering fluid and also to drop off some oil. Initial service was fairly quick as they had at least five employees working at the store. However as I was trying to get my battery one of the employees that was helping me picked up the phone and carried on a conversation with the person for at least ten to fifteen minutes until another lady employee asked me why I was waiting around.
After the ten minute mark I was getting fired up there but she quickly got me my battery and was on my way within a few minutes. Excellent service from her but I did not get her name.
I am not sure if I would come here again, but this location is within walking distance of my house and the one off of citrus takes to long in traffic to get to. Maybe I’ll give it another chance as they seem to be getting better.

been there a few times and never had a problem. went there looking for some metal fuel line for an old car. The old man says no we dont have any. I said what about brake line? He says you cant use that for fuel line. He didnt want to sell it to me. I left and started thinking about it. Sure I can you just cant reverse the situation. Typicaly metal fuel line would be softer and easier to bend then brake line as brake line is the stronger of two. Think about the thousands of lbs of pressure your brake system builds when you step on it. So after thinking about it I went to the other autozone and bought some brake line. I was almost done but f’ed up my last bend and the other autozone didnt have another one so I went back to this one. When I walked in the old guy was there again and when he asked me what I needed I told him brake line. He looked at me funny. I think he must have known.

I just called inquiring for a part. Employee put me on hold claiming she is helping a customer. I was on hold for 10 MINUTES before just hung up.

These guys left me on hold twice for several minutes without addressing my question. I got tired of waiting, so I hung up. I guess they don’t need business.

Slowest… Service… Ever!!! Go out of your way and drive somewhere else, you’ll get done a lot faster!