Master Mechanical

The worst time of year to discover your hydronic heating system is malfunctioning is, of course, winter. It’s made even worse when it’s happening during the lull time from Christmas Eve through the New Year.
We knew our system as in trouble and it was diagnosed as such in late December. Some work done on it managed to keep it limping along for a few more days, but toward the end of the month we knew we were in trouble. The on-​call tech who came around for a second visit declared it DOA (cracked exchanger = no way to actually heat anything), and would not charge us for the diagnosis.
While he was there he was also able to jump the blower motor wiring on our pellet stove, so we were able, at least, to have a backup for heat running downstairs. He also didn’t charge us for that.
Since our home ‘warranty’ company has chosen to cash us out on the unit rather than repair it, it looks like we’ll be working with Master Mechanical directly on getting it fixed.

They told me they were replacing my 80% efficiency furnace with one that was «much more efficient». They replaced it with another 80% efficiency furnace. I called the owner to complain and asked him to do what he thought was right. He went off on me over the phone and decided the «right thing to do» was charge me the original price of $ 2000 plus tax. This was for a $ 750 retail price furnace plus a total of 5 hours of his employee time so he clearly had some room to compensate me a little for his share of this misunderstanding. They also advertise a 7% senior citizen discount which they did not give me. I have no complaint about the workmanship but you cannot trust what this company tells you and I did not deserve to be yelled at by the owner.