Crossroads Wireless

I’m really steamed right now. My wife & I have accounts. She’s had problems with her phone, butt-​dialing and such, so she decided to get another. So, the folks her recommend that she use my available upgrade, because I’ve had the phone for 2.5 years. So sure enough, one week passes and my phone dies. Do I have an upgrade left to me? Nope, and the twerp behind the counter sure let me know about it in a snotty way. Now, half of this is on my wife for not letting me know about it, but half is on Crossroads for not making clear that after 2.5 years I was out of contract, and that I would be really hosed if my phone died any time soon, as it did.
I got the impression that the only thing they were interested in was a fast sale. I don’t bemoan any retailer for wanting to make a sale. That’s why they’re in business. But to take a «We’ll screw you now and forget about the future» approach?

I pretty much always purchase my phones and accessories online because I think the specials offered are usually better and I find visiting the retail locations a little overwhelming — I get pretty confused by all the options of phones and their features!
However, when my cell phone charger stopped working last week, I stopped in the Crossroads Wireless location in Fishers — I didn’t want to wait for the shipping. What a great experience! The staffer who helped me was really nice and helpful. When I showed him my phone, he knew that the model had been available for less than a year and was therefore still under warranty. I had no idea that the phone and charger even had a warranty, so he saved me some cash! I didn’t end up buying a charger on my first visit because he suggested I call AT&T to get one for free. I did, and ended up back at Crossroads the next day to purchase a car charger to use until my new one arrives. He was just as nice as the first time, and gave me a good discount on the charger!
I definitely recommend Crossroads Wireless to any AT&T customers in the Indy area — they have locations all around the city. Check them out!