Royal Moving & Storage

My moving experience with Royal was great!
Very corteous service given by Mr. Leo, office staff and movers on both ends Dallas TX and Central City AZ. Furnishings were protected very well. Also pick up and delivery was on time!
My moved included storage in TX before receiving delivery.
Highly recommend this Company!

Never Go for this moving company. I got disturbed both the time at the time of pick up and delivery after paying more money what in contract. Be careful and get it written everything in contract instead verbal, oh sorry to say that they are lie to me after finalizing the contract. Simple suggestion: Never go for Royal moving and storage.
They used small truck to pickup inventory and at the time of delivery they used 18 wheeler truck to ask for more money
Very very bad experience with this moving company. Things are broken away and they are throwing the inventory instead of packing, they don’t even care about fragile item

Company lost many of my items in my recent move from Texas! Containers with my electronics, speakers, cds/​dvds, etc and a wall photo are missing. My bike was taken apart and now the seat is broken, my floor lamp, printer, and other items are broken. All of my items were thrown unto a truck like trash. When the movers opened the truck, items were falling out!
The move took between November 15 through December 2. Company changed the drop-​date several times over 2 days, making me miss work. After they loaded the items, they even wanted a tip after I told them my items were missing and they didn’t have an explanation. I’ve called the company several times and still have not heard where my items are, but was told to complete a form about broken items. I was told that if they find them, they will send them. Yeah right!

I could go on forever how bad this company is but I’ll try and make it short and concise.
Movers arrived late, filled the truck and then presented me with TWICE the estimate claiming I had much more merchandise (I didn’t) I had no choice but to agree to this extortion as I had to be out of my property and all my furniture, etc were already in the truck.
I moved from Austin to Denver, so with the company located in Dallas, they go back to Dallas from Austin, fill the truck with other peoples items and then go to Denver.
I drove to Denver and three days later received a call stating the truck would arrive the following day from 4 – 6 p.m. and they would call before arriving. I waited that day until 5:45 since I never heard from them and and contacted the person who called me the day before. This person was one of the movers on the truck, was totally rude and unprofessiona and stated they would to be bringing my furniture that day. I asked why no one contacted and he started yelling and told me that they would be there the following morning between 6 and 8 a. m!!! I told him that was unacceptable and he hung up.
I contacted «Owen» the manager and explained the situation. He apologized and stated they had overbooked and he actually found me a hotel for the night, he was cooperative and tried to make amends.
I stayed in the hotel that night and the following morning at 6 a.m. I received a call from the mover/​driver who stated he was at my apartment and wanted to know where I was. I told him I was at the hotel and would not be available until 10 a.m. He was again became very agitated and stated if I wasn’t there in 20 minutes would «throw your shit» in the street!!!
I contacted Owen again who contacted the driver and once again mediated the situation.
I met the movers at 10 a.m. (they had a WHOLE LOT of attitude) brought my property in and I found 8 pieces of my expensive art (which THEY packed for extra change) broken (frames and glass) boxes crushed, boxes missing and other people’s property left behind!!! At least 50% of my property was destroyed or damaged!!! Once again, it was not possible to withhold final payment (in cash only) as they demanded it before unloading the truck.
I contacted Owen and he asked that I not file an insurance claim as their rates would go up and I agreed. After hauling my art across town to get an estimate for repair (approximately $ 2000), I contacted Owen once again and he stated that the company could not pay that and to file a claim (my art was left at the frame shop and I had to go back and pick it up again as the claim can take up to 90 days)
This company is unethical, unprofessional and is truly defrauding people. Other than my insurance claim I will be filing a fraud complaint with the appropriate authorities.

I recently used Royal moving to transport my house from Houston to Dallas. Gr eat guys/​great job. No issues to report.
Thank you so much.

Price was very good for a move from rural Louisiana to urban Indiana. Though the move was of 950 miles, I tried to be as flexible as possible with our moving date with the hope of getting a better deal. I gave them a 10-​day window for pickup, drove down, and waited for their arrival.
You get an estimate based on the items you’re planning to move. I was moving items from my deceased mother’s house (in which I’d never lived), so I named the items I could. I was told that I could add and subract items easily at the rate of $ 3.25/cubic foot. After movers arrived, I had to make quick decisions to remove two very large furniture items (one was maybe 75 cubic feet, the other about 90 cubic feet; one I decided against after the movers couldn’t figure out how to take them apart with the tools they had [though it had clear instructions on the back] so it wouldn’t be able to be moved to where I wanted it, the other I decided against after realizing that it wouldn’t work in our house), and decided to replace them with about 90 cubic feet of items. Even with removing the two large items, that raised the shipping rate by $ 487.50 + $ 199 fuel surcharge. When I asked the head of the moving guys why, as those items did not add that much space, he said it was because the items I’d gotten the estimate for were larger than standard, so with the addition of items, they had to add the extra square footage of those original items in the estimate. I can maybe understand (maybe), though I didn’t see the reason for the fuel surcharge. Just saying.
The movers on both ends of the project were efficient, friendly, and VERY hard working. (Don’t forget to tip both sets of movers!) Overall condition on delivery was not as good as I’d hoped. A couple of sturdy moving boxes that were well packed by us (we are experienced packers), but not insured either by the movers or by our additional insurance because the movers hadn’t packed them, arrived with all corners rounded and tops flattened.
Estimated damage to insured furniture (not including the boxes of items that we’d packed) was over $ 1000. The table had a large gouge in it. A dining room chair was crushed. Another was scratched and almost separated into two pieces. Two pieces of a very large carved headboard were broken off when packing, and because the mover packed the pieces separately, when the headboard arrived it was not considered having broken in the move, thus I was told by the insurance company that it was not covered. The base of a hand carved antique sofa was cracked, which we didn’t notice until about a week later, therefore it wasn’t covered by the insurance. Many wooden pieces ended up with paint scuffs and corners rubbed.
The moving company’s «free» insurance, if I recall, is the amount required by law, which covers $ 0.60/lb for damaged items; not very helpful if you’ve got nice items. I purchased, at a cost of about $ 350, separate moving insurance from the company recommended on the Royal Moving & Storage website, which due to my inability to pull myself out of mourning to crawl over the furniture crammed in every nook and cranny in my house and look at each piece within 48 hours, only offered $ 40 for the damage to the furniture (after my $ 500 deductible). However, when I contacted Royal Moving & Storage about it, they were very willing and quick to help cover the damage beyond the deductible that was not covered by the insurance company.
Would I use them again? I would definitely use Royal Moving & Storage again if I were paying for my own move. But know that if you use the separate company MovingInsurance to insure, that you need to mark every damaged item on arrival (which sounds easy enough until you’ve got two movers speeding in and out of the house hauling furniture on their backs, yelling out numbers as they do so you can checkmark the items that have arrived, and you need to go down and inspect each one carefully while they’re still running in and out, yelling out numbers, so that you can mark items as damaged on the inventory list. And don’t forget to let them know within 48 hours about all damage you might not notice right away.

I haven’t used them as a mover yet, but they CALL ME NONSTOP! They hang up half the time they call but it’s still INCREDIBLY annoying. I made the mistake of allowing bids to move my car, just for market research. They call and email me every day (someone named Samantha). I have told her on the phone 3 times not to call me, but I will call her when I have my date and other details ready. Nope. Every single day for a month.
If a company is this rude and disrespectful to their customers, do you really think I will trust you with my property?

Royal Moving & Storage moved us from Plano to the Bay Area, and also kept our entire household in storage for five months before the delivery. At move out, I thought that the movers did a very good job wrapping up the furniture, and they were friendly and professional.
At delivery, the team was also professional and friendly. I notified the company 2 weeks before my desired delivery date, and they arrived on time, as arranged (there was a 3 day delivery window, and they delivered within that window). Only a few furniture items had some minor damage, but I think that a few nicks comes with the territory of moving. In general, our belongings arrived safe and sound.
I feel that this company is very honest. They gave us a fixed price quote and stuck to the agreement, despite it turning out that we had more stuff (volume) than they had estimated at the in-​home quote.
The general manager, Owen, is very responsive by text message, phone and email. Tom is also very friendly. Tom gave us a referral to an excellent auto transport company as well (they are not all equal for sure).
I would use this company for moving again.

Every step from start to finish was so easy. Ron and Tom were both so nice, fair and very accommodating. The movers on the pick up and delivery were very kind and gentle with all of my belongings. Overall this company is top notch! I was so happy and pleased with my experience.

I am ok with this movers.
I had to move all my furniture from Arkansas to Georgia. I can say these guyz did a good job. But could have done it better.
The first time i called them, they gave me a quote for all the items through phone and later when i had to alter it they were responding very well and they even reduced my bill amount. I had two pick up locations and I can say they were very good in packing and lifting and labeling.
Here comes the trouble part. We requested them to hand over the goods by 2^nd and they promised to do so but finally they delivered it on 10^th. Till that point we had to live in our apartment without our stuff.
The guyz were helpful in assembling the required furniture, but unfortunately our Computer table was broken. Apart from that all the items were safe and unopened and in the same condition as i packed.
For that price, it is ok.

We moved from TX to CA and everything went great. We will definitely use Royal moving again/

I recently used this company for a long distance move and would not recommend it. They were not timely, overpriced, and not dependable. They charged 33% more than the rate that I was quoted. They charge based on square footage in a truck and the mover (after packing and putting everything in the truck in a manner to make it take up more square footage, e.g. instead of putting a boxspring flat against wall, put it in the middle of the truck and counted the space on both sides of it) told me that via the measurement of «eyeballing» the space on the truck it would be 33% more expensive. I was told that my things would arrive in 3 to 5 days and had to fight on the phone with the representative to have the things delivered in 6 days. I had over $ 700 in damage to my things and then never heard back from the company and couldn’t get in touch with anyone to get the insurance reimbursement.

Moving is never easy. i am glade I called Royal moving refereed by a friend.
The costumer service on the phone was great, the salesman on the phone guide me to all the process of the job, how much they gonna charge per
time.extra charge if needed for, insurance ext…
I had a couple of antic furniture that i was worry how they gonna transfer it without any damage.
Raviv the leader of the crew was take care of that and did a great job.
top to bottom the costumer service was great.
If i need to move again Royal Moving is my choice.
Thanks Guys