Wells Fargo Bank

You guys suck, like so bad and bad and bad, I was there trying to fix my problems and this dude came from nowhere trying to sell me another credit while he can’t fix my issues, it was a bad idea dealing with you guys, but it’s the truth

Out of the two Wells Fargo locations I go to, I prefer this location because it is less crowded. Today I came in because I needed something done regarding my account and a personal banker named Elsa Araya helped me today. She had great customer service, helped me out a great deal and she was so sweet to my 2 year old daughter. I would definitely come back to her if I needed help regarding my account.
Now I am not giving them more stars because this location deposited someone else’s money into my account. I noticed it on my online account, I was able to click on the image of the deposit slip and I saw the person’s name AND account number. I called the 1800 # and they said they couldnt’ do anything about it over the phone and that I would have to come in person to fix it??? So I went in and they fixed it. I am annoyed that they were that careless.

Long story short, this bank branch is all that, AND a bag of chips. Plus the super size. And it’s vegan, gluten free, and fat free. And when you come here, someone somewhere plants a tree. Not really. But probably.
I came here yesterday in the middle of a massive heat wave and explained something a little complicated — our loan company (who is a small company out of state and is unfortunately NOT Wells Fargo by the way (but we bank with WF) — though after this experience we wish we would have just started with them to begin with) was getting tight on the timeline with our closing documents, and we had to essentially find someone who was not only a notary public, but also someone willing to print the 100 page loan document and sit there while we signed it because we had to get it back to them for the closing but my husband is out of town this weekend yada yada yada and you can see why this hasn’t been the simplest of requests. Not only did the staff here willingly take care of our request (and sit by while we waited for the email to show up), but they did it with a smile.
We ended up not getting the documents until today at pretty much the last minute, and the staff let us stay, sign, and then went through each document with us to make sure we signed everything and got every page necessary notarized.
Shout outs to the great staff — Latika, Elsa, Keith, and the great staff behind the counter — thank you, thank you, thank you for making this the best part of our loan process (besides getting a new house).
Go here! These people rock.