Servpro of Fairfield

We were staying on the 2^nd level of an Apartment Complex in E. Richmond, one morning the Water Heater decided to burst, the whole kitchen and Living Room were flooded, not to mention the lower unit was even worse, well, Servpro came out a few hrs later and got to work, these guys & girls are true Pro’s, they actually care about the customer, and the job they did couldn’t have been done much better.

I was so happy with servpro I can’t stop talking about them to everyone. I had the best customer service ever from day one when they came out to my home. I am a first time buyer lived in my home for 6 years so far. Had a bad water leak and they helped me through it. Don Whitacre was one of the guys that where there from day one. If it wasn’t for him I wouldn’t know what to do. I am going to miss everyone coming out and checking every day on the progress. I have been in retail and now I work with kaiser 15 years+. So I know how customer service should be. I rate the service a 10 +++… I can’t thank Don enough for everything. You guys are the best I wish I could get service like that from every business I come in contact with. Thank you guys million All of the employees are the best!

I am currently having servpro do cleaning, restoration, and demolition at my house due to a fire that completely destroyed my entire kitchen, dining room, and living room. So far I am extremely pleased with the work they’ve done. The crew is clean, efficient, and very fast… not to mention a complete joy to be around. They did not hesitate to get started and because of their efficiency me and my kids are still able live in our home. I would highly recommend servpro to anyone and everyone looking for cleaning and restoration services. In my opinion they are thee best in Solano County! Thank u so much servpro from my family! Btw ask for Ryan and I can’t remember the other guys name but oh boy they are hilarious and awesome! I’m actually gonna miss these guys when this is all done!

We had a water leak under our house, and we had seen the ads on T.V. Our State Farm insurance agent told us they were a preferred provider. All good things, we thought but when it came time to have the team deal with the problem. EPIC FAILURE!
We moved out for 10 days so they could «dry the floors». They actually had us move back into our house with mold that wasn’t there when we had moved out. We discovered it was the manager of the job who failed us and the company. HE HAS BEEN FIRED! They are not crooks, we just were «serviced at the wrong time by the wrong manager!» The owners made good on their obligations.

Servpro in Fairfield office doesn’t address my concerns regarding missing items. I called them for the list I submitted regarding missing kitchen items but Servpro never returned to me in any way or form. It’s been over a year since Servpro supposedly completed their service to us but their lack of response to my complaints is uncomprehensable.
I believe Servpro is not to be recommended, one instance is: I complained that my six seater dining table top is missing, the lady said they cannot find it and they will just add it to the «NS» list insurance claim. How can they miss a large item like a dining table…
I am writing this review because Servpro Fairfield franchise is a dead end for my complaints.

We had significant water damage following a protracted rain storm this season as GALLONS of water literally leaked through the roof and into our ceilings, walls, and hardwood floors. Our insurance company recommended we immediately call Servpro of Fairfax to help mitigate any further damage. I am sure glad we did.
Within a few hours of our call, we had a technician (David) arrive at our house and make an initial assessment. A backup crew then followed, along with an experienced project manager (Gus) to coordinate and recommend a plan of action. By 8−9pm that evening, we had multiple dryers, fans, and dehumidifiers in place at all problem areas. While some patches of walls and ceiling had to be removed, they were very careful to deconstruct only what was absolutely necessary.
Over the next few days, some additional work was performed, and Dave and/​or Gus came by nearly every day for a week to ensure the drying process was tracking as planned. They were very methodical and diligent.
When everything was completely dry, they removed all equipment and plastic tarping, and even met with us and our insurance representative to walk through what work was performed.
Throughout the entire process, our Servpro team was as courteous as they were competent. I would recommend these guys without reservation to anyone in need of quality, water cleanup and restoration services.

I had nice things to say. HAD. If I was able to even delete a review from my phone I would.

I had a very good experience with Servpro Fairfield Ca. I worked with 5 people Dave, Dave, Marilyn, Amy & Don. After the Aug 2014 Earthquake at 3 am my water heater busted and my wall got wet in my garage. Servpro sent out people that explained the process and the billing procedure so I didn’t have any surprise bills in the mail THAT IS WHAT I LIKED THE BEST. They worked around my schedule I had for differnt attendants stop by each with their own personality and each were great. Excellent team and the office Admin named Marilyn seemed to run the show and do a darn good job. They left big dryers on the wall for 4 days and my wall was good.

Servpro of Fairfield and Vacaville is wonderful! I would recommend then to anyone. They did an excellent job on the carpets in my home. On a separate occasion I had a situation happen at my home late at night and I called their answering service. They called me back within minutes, were very helpful and got the situation handled for me quickly. Jocelyne and Marilyn are very friendly and very efficient to work with. The technicians they had sent to work at my home are kind, professional and very good at their trade.