Pearson’s Appliance & TV

I ordered a Wolf convection steam oven from Pearsons (along with 4 other appliances for a kitchen remodel). They delivered and installed the incorrect model. When questioned, I was advised that the model I ordered was being discontinued due to quality issues from manufacturer. I called Wolf directly to confirm and was advised that that message was incorrect. I am still taken back that their response to an error they committed was to lie directly to me with no regard to service.
It has been a week since installation, I have been to their store location twice to address and have not been given any resolution. I still have the wrong appliance in my home… have been told that only person whom can resolve this issue is Mr Steve Pearson… and am still waiting for a response from the owner.
I am very displeased given their high reputation of customer service and that an order error requires ownership approval. At this point, I would be hard pressed to recommend this establish to friends and family… I purchased all my appliances for a kitchen remodel and this experience has left a bitter taste.

I bought a floor model GE washer and dryer great customer service.

We wanted to support local business and walked into Pearson’s not sure as to exactly what we wanted in the way of replacement for our oven and microwave. Roy Pearson was extremely helpful and patient as he guided us and answered all of our questions. We also ended up buying a new cooktop. All of our purchases were custom installed by a team of knowledgable professionals that were courteous and respectful, and they did a great job! There was an issue with the microwave and it was replaced without hesitation. I would absolutely recommend this business to anyone looking for quality customer service.

Pearson’s is awesome with delivery, and installation. Jeffrey installed my fridge its works great he let me know when we would should expect our first batch of ice and everything else I needed to know he answered all my questions. five stars.

We are repeat customers of Pearson’s, and went there to buy three appliances in January of 2015. As usual, the owners were very friendly and we closed a deal on the appliances. That’s where the feel-​good experience ended. The Maytag washing machine that they sold us stopped working after seven weeks. When we called Pearson’s for help, the owner (Roy) ended up in a yelling match with my husband about the fact that he didn’t have time to deal with our problem appliance. When I called him he had the same attitude, and he and I ended getting into our own yelling match, with him eventually informing me that he had customers in the store who were more important that me. Verbatim. The result of all this is that I had a brand new appliance that only worked for seven weeks, and which took FIVE WEEKS to get repaired. I had to deal with Maytag/​Whirlpool directly, who were even worse to deal with than Pearson’s. Bottom line: the guys at Pearson’s don’t give a crap about their customers, and even went so far as to tell us they they will be retiring soon from the appliance business. Buyer Beware!!!

Great service! Beat Sears, Lowes and Home Depot in price for our new appliances for the kitchen remodel…

I have never ever seen better customer service than these guys. I just bought a washing machine last week from Pat Pearson who was very helpful. He asked me what I wanted– I told him and he directed me towards the right machine for me. I really appreciate that he did not attempt to talk me into something I really didn’t want or up sell me either. It arrived and the first load there was something bad wrong. I called and spoke to Julienne who listened to the noise over the phone! His first response was to set up a pick up and delivery of a new washer asap which he did. I was blown away. I fully expected him to tell me to call the manufacturer. He took care of me and I am never going anywhere else for my appliances! Love these guys.

Once again we needed to replace built in appliances and once again Pearson’s was our supplier. The entire experience from purchase to installation and service after sale have been tremendous. We have traded with them for 30+ years and have always been very satisfied.

OMG, PEARSONS appliance, has just
affirmed, that there is STILL is GREAT
customer service out there!
starting with Roy the salesman, all the way through to the, polite
and above and beyond helpful,
delivery men! David and his co-​worker!
i have been shut in due to an injury,
called around, and came upon roy
at persons appliance, told him what i wanted, he was polite, knowledgeable, and did not try to
sell me something i did not want!
Roy made delivery happen, the next day!!!
the delivery men, would not allow me to lift a finger!!! even wiping under the NOT very OLD kenmore !!!
thank you PEARSONS appliance!
excellent!!! from beginning to
end !!!
not the end i will shop only PEARSONS for my appliance needs !!!

Absolutely the friendliest and knowledgeable staff. I am a return customer and am not disappointed. Pat was very easy to talk to.

Last weekend we moved into a new house and needed a refrigerator asap. I was on the hunt with my in laws. We were greeted by Roy as soon as we walked in. He was able to help us find exactly what I wanted in the exact size we needed. He pulled up pictures online amd even showed us different specs from a book. We spent all day shopping around and this was the last place we stopped. He was by far the most knowledgeable and friendliest salesman we dealt with all day. We’ll definitely go back to buy again.

Had the privilege of speaking with Roy. We were in the market to purchase a new refrigerator and dishwasher. We were greeted immediately and Roy pointed us to the specific models with the options we were looking for. He was very knowledgeable of the appliances and gave us hints and tips that we never thought about in our choices. Customer service at its best! There wasn’t any push to purchase.
We’ve purchased a refrigerator and washer and dryer from him 11yrs ago and never had a problem with them. The fridge just reached the end of its lifespan.
Although we did not purchase at Pearson’s (because there was a blowout liquidation sale somewhere else), we used his knowledge that was passed to us and it helped tremendously!

Purchasing a home and wanting completely gut the kitchen. Went in because I knew Pearson’s had higher end appliances than the big chains. Felt welcomed, never pushed to purchase, and was given knowledgable information. And not just what the latest gizmos are. But what each individual appliance and brand has to offer. I didn’t buy anything, but this is the kind of service and hospitality that keeps this place running. When it does come time to purchase appliances, I know where I can get top notch service and low prices. Plus, this place has the appliances those other chains plus all the actual «good ones (GE Monogram, Wolf, Jenn Air just to name a few).

I just walked in to buy a water filter for my Maytag refrigerator and the customer service was spot on. I was treated as if I just purchased a $ 3,000 appliance instead of a $ 40 filter. This is the type of quality customer service that would make a loyal customer for years to come. Highly recommend if only for the service! Something you will not see at a Home Depot…

My husband and I just purchased a lovely French door refrigerator and a microwave/​convection oven from Roy Pearson. Roy was helpful, courteous, and knowledgeable. We felt valued as customers — and after the sale and before the delivery — he continued to answer our questions. Today, two young deliverymen arrived — Anthony and Joe. To get a large refrigerator into our home is like a major obstacle course. However, not one sprinkler head, garden light, deck plank, furniture edge or wall was marred in their delivery and installation. Everything was perfect!
We are so very pleased with Pearson’s. We are returning customers having purchased our last round of appliances here in 2001. We’ll be back!

My built in refrigerator bit the dust about three days before a big party I was having at my house. Called all around looking for a replacement and none was to be found. Pat Pearson gave me a great deal on a replacement and had a loaner delivered to my house the next day in time for my party so we had some refrigeration capabilities for the party and until my new one arrives. The delivery staff was actually ahead of schedule, very polite and did a great job. Can’t wait to get my new one!

I purchased a GE refrigerator from Roy Pearson in their Cordella store. Roy and his staff were extremely knowledgeable and they are price competitive. This refrigerator is for a rental that I own in Napa. The first delivery was on time, but due to my error the refrigerator would not fit in the slot where the old refrigerator had been removed. Pearson’s delivery men fortunately had not unloaded the new refrigerator and went all the way back from Napa. I ordered the correct refrigerator and two weeks latter Pearson repeated the delivery. I offered to pay for my mistake, but Pearson staff only charged me for the difference in the cost of the two refrigerators. Pearson’s service
& knowledge of the products are a welcome reward in today’s big box store mania.

My family loves to ski. I do not, which explains why I spend a lot of time on 80 wondering how I ended up here.
One silver lining: these appliance stores. I thought family-​owned appliance stores had gone the way of the woolly mammoth. But the Pearsons are friendly, helpful, organized (Pat was the only one to call me to tell me about an upcoming sale). They gave us a great price on a floor-​model Sub Zero (impossible to find), had lots of good information plus they gave my daughter a purple handpainted flower pot. Way to win over mommy.

My mother and father in law only shop here for their appliances. I am more of a Costco kind of girl, but we needed a black refrigerator and a new washer/​dryer.
I completely fell in love with the Maytag Bravos washer/​dryer set. I wanted a high efficiency set without the front loading washer. The washer is HUGE!!! (24 bath towels to be exact) Unfortunately it would run us about $ 1700 for both.
Pat Pearson was really nice and printed us a quote to take home with model/​spec info. I looked around and found the items for a cheaper price at Sears during their sale. Unfortunately we needed everything in a few days and it would take weeks to get it.
I called Pat up and he price matched everything. We were able to schedule a delivery when we needed it. $ 60 for delivery but I got a $ 50 rebate credit. The washer/​dryer came with a $ 200 PG&E rebate and a $ 100 maytag rebate. All forms were provided and explained by Pat.
I could not be happier with my purchase. The fridge works great. The washer and dryer are to die for. I really have to go around to find random things to throw in it to fill it up.
A load of whites consists of:
8 boxers
4 panties
6 shirts
24 pairs socks
6 kids undies
4 bath towels
4 hand towels
It would hold more if I owned more white clothing.
On another note, they sell televisions that are WAY overpriced. I didn’t even consider purchasing one there.