Matthew & Sons

John and Josh from Matthew and Sons were a delight to work with. They came, did their job and off they went. The nice part of this day was that since it was just a UV light adjustment there was no charge. Really nice and professional.
Vanessa
Germantown, MD

I bought a Groupon for a Matthew and Sons duct cleaning. My technicians, Jon and Joshua, were punctual, courteous, knowledgeable, and did an amazing job! They were in and out in no time and made the whole experience quick and painless for me. I would recommend this company to anyone looking for a good quality fix!

Terrible customer service. If you’re thinking about purchasing a Groupon, I strongly recommend against it. I got one for air duct cleaning and scheduled an appointment 6 weeks from my initial call. They give you a 3-​hour window of when they might show up (even the cable companies have a shorter window these days) and I asked to please be at the beginning of the window because of my work schedule. This was the earliest time window of the day by the way. If they had decent customer service, it’s a no-​brainer to schedule me as the first job of the day so they’re not hung up elsewhere. The day before the appointment I called to confirm and again request to be on the early end of the window.
Apparently that was far too much to ask with 6 weeks of lead time and a follow-​up, as I found myself waiting for more than two hours the day of the appointment. At the 2-​hour mark I called and asked if they were coming, because my availablity was running short. Didn’t get a straight answer so I cancelled and lost the Groupon. I was told they don’t guarantee time slots, and they had made that clear to me, and to be fair that’s true. But it’s funny that another company was able to accomodate my scheduling without a problem. It leaves me with the impression that these people like to get Groupon money and not actually do the work.

Got a Groupon for duct cleaning but when the guys came they told me I’d have to pay $ 300+ more to take care of everything. I live in a 3 bedroom townhouse for point of reference. The guys were polite and thorough, but at the end, they dumped the sludge from all their cleaning onto the grass right in front of the house. People often walk in this area, we have a pretty strict HOA, and I’m sure this stuff isn’t good for the environment. Now I have to go and clean up after them. Definitely a sub par service overall.

I had Matthew and Sons come out to clean our vents, returns, etc. They were right on time (in fact had to wait a few minutes for me, so used to technicians being late I didn’t rush to get home) despite giving me a 3 hour window which was great. They were efficient and recommended a few things that were certainly needed. I had a groupon but happily paid some extra when I saw the state of our return. I would definitely recommend Marc and Ricardo. I can breathe easy now, literally.

Josh and junior did a marvelous job pressure washing my home. the house looks brand new. Josh was professional and courteous. Additionally, he informed me of other services offered by the company so I had them clean the gutters too. Great job. I recommend these guys for sure.

Excellent service from Matthew & Sons from my Groupon voucher of $ 29 (Duct cleaning for unlimited air vents, one main & one return with organic deodorizer, mold inspection & system analysis). Ricardo and Joshua were professional and friendly. Ricardo informed me of additional cleaning I needed done but was courteous about it and not pushy. I decided on my own to get the additional cleaning done. Cleanliness in the household is important to me now especially since I roommate living with me. I have tried two other duct cleaning companies before but Matthew & Sons is by far the best. Will go with them every year!

One star only because I can’t give zero stars
We bought a Groupon to have our air ducts cleaned. We live well within the range they listed but called to make sure we were in their service area before purchasing the groupon. After they verified we were in their area we bought it and scheduled a time.
On the day of the appointment we waited past the time of between 12 – 3 on a Saturday. They called at 3:15 saying they could not find our house. (We live in a neighborhood and the house is 40 years old, all GPS aps can find it) I advised what street we live off of to help him find the house. Another man called about 30 minutes later and said they couldn’t find the house and basically sorry about your luck. He tried to tell me we weren’t in the service area anyway and I corrected him saying we were. I even offered to have my husband meet the tech at the grocery store near our house (super easy to find) and he started making excuses.
We are currently trying to get our money back through Groupon, but the company had already marked our groupon as used even before our appointment window.
Would NOT recommend this company.

Not sure what to think. My advice is to beware of upselling especially if you purchased a Groupon deal. They will tell you that you need to purchase additional services (unit wash, UV light, an additional main duct cleaning if you have more than one story, etc.). It all sounds very convincing if you are unknowledgeable about the process of duct cleaning. My house seems more dusty now after the «cleaning».

We used a Groupon from Matthew & Sons. Everything worked well. Ben, the technician who stopped by, was professional, and overall did a fabulous job. I would recommend trying these guys. Thanks.

Excellent service provided by Matthew & Sons today. Ben was very thorough in advising me of the state the air ducts in my house, and the type of cleaning service that would be best. I’d definitely use their service again, and highly recommend to others.

Ben from Matthew and Sons came over and were nothing short of perfect. They honored our coupon and cleaned our complete ducting. Ben and his helper even showed us some tips of the trade to prevent long term damage to our system. I appreciate the fact they talked to us like we were humans and not human ATM machines. Would recommend to anyone. See you guys next time we need service!

Recently had my deck power washer and renewed with Behr Deck Over paint. I feel like I have a new deck and I saved thousands of dollars. The crew was very professional and neat in their work. If you are debating on what to do with a worn deck, I would recommend you give them a call.

Stay away… I purchased the super-​cheap groupon and then got duped into the up-​sell for things i did not need. The technician was nice but just used big words and sounded technical. He never even took the vent covers off to clean inside. He vacuumed the surfaces my HVAC unit and sprayed some air freshener and left.

Our experience was great. Our technician Ben was courteous, informative, and professional. We would highly recommend Matthew and Sons services. We plan to use them again.

LIARS!!! Lack of basic customer service skills. Has too many customers to provide adequate service.
DO NOT use a Groupon with these people! I attempted to use my Groupon in February. They didn’t come because of the snow. Tried again in April yet I waited at home for a no call no show. They lied and said they called me but I «didn’t answer the phone». When I mentioned that I could email my call history to show they didn’t call, I got this response: «Well, you know there’s the cloud and sometimes numbers get stuck.» What kind of ridiculous answer is that?
We rescheduled for today (5÷5÷15). I asked to be their LAST customer of the day and to be called 30 minutes prior to their arrival so that I could get home in time. They scheduled me for the 3 — 6 window and said they’d get there closer to 4:30 which works better for me. The manager calls at 3:02pm to tell me that he’s at Family Dollar and his GPS cannot find my location. I asked why he didn’t called me at 2:30pm. He replies that he called at 2:00 but I didn’t answer. When I mentioned the call history again, he says «sometimes when you go into a restaurant, you don’t always get the call.» What? I haven’t left my desk since noon today.
I called their home office to express my frustration. He apparently was on the other line pleading his case. They connect us only for him to tell me that he has customers AFTER me and cannot wait. If I requested and you agreed that I would the LAST customer, how do you have customers «AFTER» me? Next this dude has the nerve to tell me that this is the 3^rd time that they’ve tried to come out and it’s costing them money. I reminded him that the first 2 times they didn’t show up. He continues babbling on and on about nothing.
I was fooled into believing that they would be better than other companies and even had a relative get a Groupon to have several things done at her home. HUGE MISTAKE!!! My suggestion is pay the extra money and go with a more reputable company like Michael and Son not their bootlegged version of Matthew and Son. Yes you will pay far more but I’m certain that it will not take 4 months to have your air ducts cleaned. The other benefit is less stress.
Please read the other reviews before making your decision so that you don’t regret it.

Don’t buy their gutter cleaning service!
First off, they use a leaf blower. So instead of depositing the debris neatly into trash bags, they simply blow it onto your windows, roof, siding, air conditioner unit, sidewalk…
Second, they don’t include downspouts. So if there is any debris there, you still have to get those cleaned.
I would have been better off NOT having my gutters cleaned, as I spent the whole morning cleaning up after them.

I had Matthew & Sons come to clean my carpet and air ducts. I get this done as my home owners association requires that the dryer vents get cleaned annually.
I figured while they were here, I would also have them do the carpets and they did a GREAT job. Mike and Josh did a fantastic. It only took them about 45 minutes to clean my 3 bedroom apartment and the dryer vent cleaning made a big difference. My clothes are drying faster than they did before.
Thanks guys!

Highly recommended!
I was searching on line and with friends for a while before choosing this company and I have to say that it was worth it. I love it that they could schedule the service in the afternoon so I didn’t have to miss work. The technician was knowledgeable and gave me a recommendation but did not force the service. that is a huge plus in my book. The technician called 30 min before arrival to make sure I’m home and took his time to clean thoroughly and did not rush through the process. They gave me a free deodorizer (they have a few scents to choose from) — Just a simple act of kindness goes a long way.

I bought a Living Social coupon for air duct cleaning from Matthew and Sons.
Description of Services provided: Air duct cleaning for up to unlimited vents, one main and one return, organic deodorizer, basic dryer vent cleaning, and one basic bathroom fan cleaning.
RUN AWAY AND DO NOT BUY! FULL DETAILS BELOW IF YOU HAVE TIME TO READ
I bought the deal for my in-​laws to have their house’s air duct cleaned. My appointment was schedule between 8−10am on Sunday. I arrived at my in-​laws at 8:37am it looked like everything had started as I see a huge vacuum outside. I walked in and see my in-​law chatting with a John, the Matthew and Sons representative. I introduced myself and shook hands with him. I asked if everything is cleaned he said yes. I chatted with my in-​laws and they said not all the vents are cleaned and that they’ve only been here for 15 minutes.
My in-​laws opened one of the vents in the living room and I reached my hands in and all I feel is dust and dirt. John, claims that he is a professional, enlighten me and said they only clean the air ducts and I’m touching the vents opening therefore I would feel dirt. I’m not the brightest bulb but doesn’t that sound like cleaning the bowl without cleaning the rims?! He said if he brought in ‘a brush’ it would ruin our vents and I would have to sign a waiver. I assume the company only carries one brush — they are on a budget. Shhhhhh.
We ‘barked’ at each other for the next 5 – 10 minutes. He questioned why I walked in late and who am I to come in and ask questions. I told him I’m the one that bought the deal; don’t you check and ask for customer’s name when you walk into someone’s house? I didn’t realize that the new norm was to just walk-​in and start without any sorts of confirmation.
I’ll spare you all of all the argument details. After my ‘barking’ he finally walked me through the whole house and showed me how they went about cleaning vents. i.e. walk to your vacuum and unhook the extender and attached the brush head ta-​da! That’s what they used to clean our vents. He explained to me that because our house is too old therefore, they cannot use brushes to clean our vents. SAY WHAT?!
At that point, I was already like; lesson learned I will never purchase anything from Matthew and Sons again. Let’s just finished this — whatever they were doing and move on to the next world problem.
After he cleaned the main returned — I asked again, what about the deodorizer? He brought in a blue looking vacuum thing and uses the brush head and went over the return for maybe 10 – 20 seconds. He did not explain what it does or how it works so I can’t tell you what that did. He proceeds to say ‘Anything else?’ AGAIN, SAY WHAT?! Don’t you know what you are here for; aren’t you supposed to tell me?
In case you are curious, he walked out and I received no receipt of completion of service or details or confirmation.
BY THE WAY IN CASE YOU ARE WONDERING YOU CAN REACH MATTHEW AND SONS OR JUST JOHN BY CALLING 703−239−3009. APPARENTLY HE IS THE ONLY ONE AND HE IS A MANAGER, OR SO HE CLAIMS. I WAS SOL. YOU DON’T HAVE TO BE SO DON’T BUY THIS — WHATEVER THEY CLAIM THEY DO.