Mail Center

Awful. Prices are outrageous and the woman was very rude. Go to a legit FedEx shipping center if you need to ship something.

Very rude and prices are outrageous. Asked the lady at the counter how much it would cost to ship a book. She said to take an envelope and I asked her several times what the cost would be. She put my book in the envelope and proceeded to seal the envelope with the shipping label inside. When I told her I needed the address she started to write all over the envelope. I asked: what is the cost to ship it? She rolled her eyes, weighed the package and told more $ 10+. I told her that was too much and she began chastising me in front of other customers about not letting her know first that I wanted the price. I guess asking her three or four times to let me know the cost was not enough. So rude. Awful customer service.

Since I live close to this Mail Center (the closest USPS is an extra 10 minutes away), I have been here about 3 times. The prices are higher than at regular post offices, and the service is awful. My most recent visit was the last straw for me. I went in to photocopy passport pages. The lady sat behind the counter on her phone and motioned towards the photocopier when I asked to use it. I photocopied a page and realized that there was hardly any toner. She walked over to take a look, fiddled with the photocopier, and proceeded to photocopy two more pages. At this point, it was obvious that it was not working well, so I told her I no longer wanted to use it, or keep the copies. I was shocked when she began to yell at me (a customer who was been there before), and tell me I had to pay for all the pages despite the photocopier not working well. I told her that I refused to pay for the pages she photocopied while trying to fix the machine, and she responded that the problem was that my passport was old. Really? Not only was it not old, but it clearly had no effect on the lack of toner/​quality of the photocopier. Bottom line, who yells at their customer and tries to charge them for services not rendered? Stay away and spend your money elsewhere!

This place is a rip-​off. A sign outside says the Mail Center is a designated USPS carrier. But customer beware! The surcharges are hefty, and they don’t show up as a line item, so you don’t even know what you’re paying. The clerks can make up prices as they go along. I paid $ 11.95 for a lightweight package to be mailed from Fairfax to Alexandria, VA. That is outrageous. I can understand a small surcharge for the convenience, but the store’s practice truly is price-​gouging. Like other reviewers, I’ve also found the staff to be rude. A few weeks ago, I tried to pick up some holiday stamps, and the clerk barely looked up from his computer screen to tell me they were all out. His tone said he didn’t want to be bothered answering my question. But I suppose not being able to purchase stamps was a blessing in disguise. I probably would have paid another hefty surcharge. Next time I need to mail a package, I will drive the extra miles to a post office. Don’t throw your money away.

It happened to find out this place via many recommendations of my friend who has been using PO Box and other services, since there is not a USPS near West Ox Rd.
I was looking for personal mailbox service to receive my business correspondences.
This place seemed to be a nearest place that I may deal with.
The price was reasonable. So were people of this place too.
They provided me detailed information for my mails whenever I called.
I just didn’t want go over there to pick up nothing but junk mail.
Until three months ago I did not know this place can be a place just to drop off any USPS mail also. I thought any mail package center such as UPS, Fedex or even this place were used to send out mainly packages or enveloped mails.
Basically I found out a new post office here. I do not have a lot of packages to send out but to receive. But it is still very helpful having full service here without driving a few miles for USPS.
USPS has been financially troubled last many years since internet era, as all we know. They have been considering many options to reduce the cost beyond elevating cost of postal stamps. I wonder how long USPS is going to provide current level of service in the future for same area for six days a week.
I really think it may be one of options having many private sectors like «Mail Center» handle some of business especially rural areas and areas a little far from USPS even in the urban area.
I do expect the cost of private sector overpass what we have been paying at USPS.
But I still think many USPS locations will be closed and number of service days is going to be reduced too.
So friendly neighbor private mail place like“Mail Center” is my recommendation
for everybody.

Not sure why my review was flagged but here it is.
The last time I was was a little more than a year ago. The staff was very rude in general from the last time I had my packages services. I was in the area and I had to ship out my packages that day and I was not near a post office so I had no choice. When I went in it looked like the place was under new management. The employees under the new management were attentive and very helpful, giving me recommendations and offering reasonable pricing options. They’ll pack and ship it and hold your hand while you fill out the forms. This little shop has some office supplies for purchase as well and a copy machine.
My impression of this place was from bad to great. Its unfortunate that I do not live near this area however I will always come here for my package and mailing services whenever I am in the area due to their friendly and helpful service.

Totally LOVE this place! The lady that works here is really nice and sweet. I wonder why people hate this place because this place is not a place to hate. The lady helped me very quickly so I wouldn’t be late for my appointment. Thumb

If I could, I would give this place NO STARS lol This place sucks.
I moved to this area about a year ago all the way from California. I looked for the closest post office to send my family packages. Unfortunately, there are not many post offices near by. Since this «Mail Center» is literally 2 minutes away from my house, I thought I’d give this place a try.
I’ve been here on numerous occasions to send a variety of packages but I started to notice a little trend. They start off with insanely high price quotes! It’s not until I ask for a cheaper price that they start to drop the price lower.
Today was no different. I came in with my package. Not that heavy and not to big at all. He initially quoted me $ 19… really? There’s no way. So I ask if there was a cheaper option. He responds, «time doesn’t matter?»… I said «No» and he quoted me a cheaper price. Like really? Let me see you turn that computer screen around to see how much it REALLLYY costs. How many times do I have to ask if the price they give me is the best and cheapest option before I get an HONEST answer? Did I mention that I needed it to be somewhere by a certain day? Did I ask for a tracking number? Anything for an extra buck, I guess… Pathetic.
These people are money hungry and would rather have you pay insane prices for shipping costs. Whoever manages this place needs a reality check. Whoever owns the plaza that this place is located in should just have a post office store here instead.
These people are trying to scam you, I swear. I would actually drive all the way to a REAL POST OFFICE than coming to this mail center. I highly recommend you STAY AWAY FROM THIS PLACE.

I’ve never experienced any problems here. The man working behind the counter was very nice and friendly to me. I just needed to ship a parcel via USPS and the price was the same as the one I calculated online at
. Everything went smoothly and it was a quick transaction. Another plus that it is 2 minutes from my home and they are authorized shippers of UPS, Fedex and USPS.

Very bad staff

I was in a rush to send two packages to return some items and found this place was the closest location to me at the moment. The lady behind the counter was quick and attentive to help me as soon as I walked in.
After debating to myself whether if I should get priority or express, I ended up with priority mail because it was cheaper. But at the same time, I was very worried about the packages arriving on time because there was a late fee charged per missed day. But she assured me that it would come on time even with priority, even though she could had charged me more for express. I was glad to see she was right when I checked the tracking numbers and the packages were received on time, no late fee and I saved a bit while I was at it. It’s a pity that I don’t live near there and it wasn’t my usual mail service but if I’m in the area and happen to have something to send, I’ll be returning here for honest service.

Went there to ship a ground package to save some money from teh USPS Priority Mail Ship feature we use at home for jus about everything. 6 lb package cost $ 20 to ship, I did all the handling and packaging. This price was not the best but still slightly cheaper than $ 27 to send 2 – 3 priority mail. Service was OK. The guy hardly looks at you and doesnt even smile. This is the 2^nd time I have been in this store in a month and each time he doesnt even greet me when I walk in. While he is the closest guy for us to come to send or drop packages, they still could use better greeting skills to make folks feel welcome.

Went and sent a rather large shipment and it cost an arm and a leg to get it there. The rates are not low, but the service is good and she helped me get the package finished up and didn’t have to fill out tons of forms. Probably would have been cheaper at the UPS Store, but this was very convenient and I am all for supporting small businesses.

Wow this lady was beyond rude. She actually said she would not provide service because I was on the phone. This is america lady – cheer up your free. I want to report the entire company, but she says she owns the place. What can a person do when this like this happen. I will never step foot in that place again. I am thankful for the reviews.