Auto Glass Depot

Interesting that I wrote a bad review of this place three months ago on Google Reviews and now find that their business has been completely removed from Google Maps. Wouldn’t it have made more sense to just contact me and try to finally resolve the issue? Maybe actually apologize? I’m re-​posting my original review here because this place continues to dumfound me.
It is very rare that I take the time to write a review, and this will be the first bad online review I have ever posted, but this was one of the worst and most frustrating purchase experiences of my life. After all the nice talk with Dave on the phone about how I should spend more money for the quality glass that would be more likely to fit my car without problems, they installed the glass so poorly that I could hear the wind whistling through it as soon as I started driving. I called to ask them to come fix it, and after being made to feel like I was nuts, they agreed to send the tech out to check it. This started a series of me making appointments with them and them not showing up – once the guy even called me in the morning to say he was on his way, and never showed up, leaving me stuck home all day waiting for nothing. Then when they finally came while I wasn’t home, instead of removing the glass and replacing it correctly (by this time I realized that I could actually see where the glass wasn’t seated correctly in the frame), the tech gooped a bunch of black putty type stuff around the edges of the windshield (my car is white, so this looks fantastic). I could still hear the noise. I called and told Dave that I didn’t want them to come back to my house, that instead I wanted to bring the car to him and show him what his tech was doing. He told me no, no, we’ll come back out and fix it, and he couldn’t believe this was happening because his tech has so many years of experience and I was just really unlucky. (At this point, probably the 7^th time I talked with him on the phone, and always being exceptionally nice and understanding and courteous, he finally apologized for the first time). This all happened in January of 2010, five months ago, AND THEY HAVE NEVER COME BACK TO FIX THE WINDSHIELD. I finally stopped calling because I decided it was a lost cause and it was just bumming me out more the more I tried to deal with it. I figure I’ve wasted enough of my life on these guys already. They’re lucky I don’t have time to bring them to small claims court. BEWARE OF THIS SHOP

Dave made replacing my windshield a breeze.
When I placed my original call he was helpful and informative, telling me about the different calibers of glass and giving me the prices of each one. He recommended that I not go with the cheapest option unless I was selling the vehicle because it was unreliable — as soon as a rock hit it, he said, I’d be replacing it again. He told me most auto repair shops give you the lowest quality glass as a matter of course, so I appreciate that he gave me the option and let me make an informed decision. Dave placed emphasis on making sure I was comfortable with the whole process and seemed to take a lot of pride in his company. The phone call took all of five minutes and I didn’t have to pay until the workman had already come to my home and I had inspected his handiwork myself. The technician was pleasant, professional, and he worked incredibly quickly.
When I called Dave to pay for the glass after the job was done he told me that he had managed to get me the dealer windshield, which is one step up from the glass I had chosen originally. He upgraded me for no charge, which was fantastic. The product is under warranty for 14 days against, and I quote from the invoice: «pressure cracks, distortion, molding fit and glass fit.» The installation is guaranteed for as long as you own or lease your vehicle, and they guarantee work they do on windshield chips for the duration of your ownership of the vehicle as well. Sounds good to me.
I couldn’t be happier with the work the company performed and the manner in which they conducted business. As for the price, my father, who works with cars every day, told me it was a great deal. Definitely use them if you’re in the NOVA area.

I had my windshields replaced on 2 of my cars through them. They did a fine job. You can get the work done at their place of business or they can come out to you in a mobile unit. I think that depends on the size of the windshield and your vehicle.
Dave was very knowledgeable, courteous and professional. Their prices were great since they covered most of my comprehensive deductible.
Dave called me and we had a three-​way conference call w/​the insurance agent to set up the appointment and take care of all the paperwork. All I had to do was sign the papers at the end and we were done.
They did a great job. Came on time, finished the job, cleaned all the debris and left the cars clean.
Very satisfied!

Driving behind a construction vehicle on Frying Pan Road at the intersection of 28 (now a leaf), and a rock hits my windshield. Thankfully, the rock hit 3 inches above my windshield wipers on the drivers side, so not too visible and distracting when driving, but needed it to be filled so it wouldn’t expand. My insurance company covered the repair, and referred me to Auto Glass Depot.
I called and spoke to Dave, who knew exactly what I needed, and scheduled an appointment.
Down: «waiting» area is not really a waiting/​lounge area. Really, really small room with fold-​out chairs, table, very basic.
Up: customer service is great. They contact the insurance company directly and complete all the necessary paperwork. The repair was completed in 30 minutes and still looks great!