Art Plus Frame

This shop has done quite a bit of framing for us in the past and we have always been happy with the results. Most recently we had a piece damaged by water (not a piece they had framed) and the owner took it apart and made some minor repairs to it. When we went to pick it up they said they was no charge as they were happy to do it for a past customer. Good customer service and always friendly. We’ll keep going back.

I took two pictures in for dry mounting and matting. There were two people working, and one was very quiet and not interested in helping me. I felt like I was bothering him when I asked questions about the different brands they offered, but the other guy working there was pleasant and helpful. They charged $ 250 for both pictures, and I left.
When I picked them up, one picture was great, but the other picture had the mat on backwards. The beveled edge sloped the wrong way so that where the picture ends and the mat begins, there was a sharp point sticking out that you could slide your fingernail under. I didn’t notice in the store but called them when I got home and the quiet employee answered the phone. He said that all large pictures are mounted that way because it was the only way the machine could cut a mat that size. He asked «Don’t you like the 3D look?» since the picture looked like it was recessed further than usual.
This was all a cover up for a sloppy job since the only issue was that the wrong side of the cut mat was glued to the picture and dry mount board. Instead of apologizing, he blamed me for not liking his work.
I took it back the next day to have them fix it, and the helpful employee was at the desk. He apologized and said they would fix it free of charge. When I picked it up a week later, the mat’s orientation was correct, but it had ragged edges around the opening of the picture, and it was not adhered to the foam board. I posted pictures of the mat and backing separation, and ragged edges examples.
I will definitely not be returning to this store. I’ve learned my lesson.

I had a TERRIBLE experience here. I went in this afternoon to have a piece of art framed. It is rather delicate and I was not quite sure what type of mat or frame to use. I thought that I could ask the management or employees for assistance. I brought in my work to be framed and started asking what appeared to be the owner/​manager for suggestions on colors and types of frames. He did not speak to me and did not offer any suggestions. I continued talking amid the uncomfortable silence and he responded with one word answers or looks of disgust. I asked him which frame he would recommend and he only pointed to the walls and told me to pick one. When I did pick one out, he rolled his eyes telling me that it was too small to support the weight of the glass and matt. I asked him to suggest something and he declined and continued to roll his eyes at me. I asked about pricing and he scoffed and told me that he could only give me a price when I picked something. Honestly, I don’t have a very good eye for color, styling or design, which is why I went in with questions I hoped could be answered.
Finally, I was done trying to get any type of assistance from the manager and told him that I would think over a color and get back to him. He didn’t say a word, turned around and walked out. I was left in the front of the store to pick up my art and leave. I ended up going to Michael’s a few miles down the road. It was a completely different experience. The employees showed me samples of matts and offered color suggestions. They took pictures of the work so that I could see images of the work on different frames and work on suitable sizing and texture options. Totally different world.
I probably could not have imagined more terrible customer service at Art Plus Frame. I didn’t ask anything out of the ordinary nor was it anything really contentious. I just asked that he offer some advice on how I could frame my work. TERRIBLE!!!

With framing, you get what you pay for, and I highly recommend the guys at Art Plus Frame. I had a Groupon so things were a bit cheaper, but my items were two textiles, one of which I wanted stretched. The stretched textile was very big and very difficult – one of the guys told me they had to stretch it three times so that it looked optimal. I had the other textile framed and we had a good discussion about matting and frames, something that highlighted their expertise while being sensitive to what I wanted. It’s pretty obvious that they take great pride in their work. The fifth star is for going the extra mile – after that stretched textile was done it was huge, and when i told them I didn’t have a big enough car they went out of their way to deliver it to me – no charge. All the time they were very professional and helpful. It’s not cheap, but if you are looking for high quality, this is the place to go.

I had a very pleasant experience with this business. The work Jan did framing the painting we brought in was absolutely excellent. He helped me choose a frame style that really complemented the art work and was very professional in working up a price quote. The quality of the work was also top notch.
Framing is one of those things that I always think is going to be cheap and ends up being expensive. This was not a cheap visit, so my only reason for not giving 5 stars is because I dislike how expensive framing is in general…

I would give no stars if it were an option. I had 6 animation cels I wanted to get framed and shopped around… nothing fancy the guy at this shop wanted $ 250 per frame and that’s with the cheap square black frame… I’ve gotten enough stuff framed to know that’s the cheapest stuff they make. If the guy didn’t want the business he should have said so, don’t insult me by throwing out a ridiculous price. I checked a place in Manassas (Art & Frame Gallery) and they wanted $ 130…then she came down to $ 108 per… I finally settled on the framing shop in Fair Oaks Mall…$ 75 per!

I highly recommend Art Plus. We just had two odd pieces of art framed and they did a great job. You can get it done at Michael’s, sure, but their workers barely know what they’re doing. I’ve used these guys before, so I know that they’re on the pricier side. This time we had a Living Social coupon, but I didn’t tell him we had it until after we got the estimate. So, no, they don’t jack up their prices, Art Plus is simply a pricey, professional frame shop that produces excellent results. We’ll definitely be back again.

I don’t know what the negative reviews are for. We brought in our canvas painting (original from Tanzania) to be stretched and framed. John was so helpful and accommodating. They honored our groupon with no problem. The final product was beautiful and looks very professional. I will definitely use them again! Thank you so much!

I would give no stars if allowed.
My experience was similar to the previous reviewer. I had a LivingSocial deal and felt the guy (probably the owner) increased his estimate knowing that I had a coupon. I got a very simple/​standard frame for a picture no bigger than 12×18 with a single mat, and it cost over $ 200 — ironically, the coupon was for $ 200. Maybe this was their normal pricing and they are just really expensive. Hard to know, but either way the experience left me with very little trust or reason to return.

I had a painting framed here about two years ago and they did a great job. The staff was very friendly and professional. I was quite satisfied with my final product.
Recently I purchased the same group as mentioned below. My photo I had to frame was quite a bit larger than my previous framing. The groupon was worth $ 200 for $ 50 so all in all not too bad. I decided to do the upgraded frame so that added $ 100. Though it was an added price I am glad I did because the end result was great.
Very friendly staff and good time frame.