Emerald City Tree Service

This is for a LivingSocial deal, hopefully regular customer have better experiences. It took multiple unreturned phone calls and emails to get them to come out for an estimate. It then took another months before I talked to anyone about coming out and doing the work. By that time my trees were in full bloom so we agreed to delay it until late spring. Then out of the blue, the LivingSocial deal was cancelled. I just recently purchased another online deal with a different company and they answered on the first call, scheduled me for the week after and sent me an email reminder. What a world of difference!

Bought the living social deal. Richard came out quickly and gave a fair price for the work to prune 2 fruit trees. This was Feb. 22, 2013. It is April 17 and they still have not come out yet. They were scheduled to come out one date — never showed up. When I finally got through to them was told their truck broke down that day. Maybe so — but where was the phone call telling me they weren’t coming? Said they would come out one of the following two Saturdays — never showed up. Can’t leave messages because their «mailbox is full». Unbelievably poor customer service. If I could give minus stars I would!

I took advantage of the Livingsocial offer «spend $ 99 to get $ 250 in service.» This was a time consuming and painful experience for me. In all fairness, they must have been slammed with folks taking up the offer, nevertheless I had to leave several voice messages (one time the box was full) before I got a return call. After three weeks, someone came out to look at the six trees marked with a white ribbon. The cost was $ 500 less the $ 250 credit=my balance of $ 250. Three weeks later after returning home we found that one of the trees was untouched and another looked as though only one branch was clipped. It’s been over a week since my voicemail to them and I have had no return call. I’ll finish the job myself and surely will not participate in another such offer, especially with Emerald City Tree Service.

Beyond Frustrated — Do Not Use this company!
I also purchased a deal through livingsocial. I first contacted the company to schedule and left a message after not being able to speak with someone in person at either phone number provided. After a week, I had not received a reply so I again left a message AND also an email from the company website. Several days later I finally spoke to Richard and he took my contact number and assured me that he would be out to my house the following week do to an estimate. He did not. I phoned again and he said he lost my information I gave him. Terrible way to run a business! So I again gave him all the info. He again promised «he would be out the following Sunday, maybe even by Wednesday, and to call him if I didn’t hear from him by Friday». Seriously! He asked me to do his job and call him! I was SO frustrated and didn’t even want to hire him, but here I am $ 99 paid to use him. Then to top it off, you can probably guess that he did not even come by the Sunday that he promised. I now have attempted to contact Richard each day for the last three days and all calls on BOTH lines go directly to voice mail. I put good faith in purchasing this voucher through livingsocial and DO NOT want to give him my business, which would be unlikely anyway, since he clearly does not want mine. Hopefully I will at least receive a refund.

Consumers — DO NOT USE THIS SERVICE!
I bought a deal through LS and contacted ECTS. I spoke to Richard and he took my contact number and promised to contact us and to be out to the house the following week do to an estimate. A day before he was to come out Richard did not contact us so I called him and spoke to him again. He lost my information I gave him. How frustrating is that! So I again gave him all the info. He again promised to be out Thursday. Yes you guess it. Thursday came and no call from Richard and no show.
Do you still want to do business with these guys? Think again.
My wife calls ECTS and finally gets hold of Richard and he promised her he MAY BE out on the weekend because they had a job in our area and he will get back to her.
IF THIS TIME YOU GUESS THAT RICHARD DID NOT CALL BACK TO FOLLOWUP, YOU ARE RIGHT!
I then attempted to contact Richard and all calls goes directly to voice mail. Richard or anyone form this company has not reached out to us.
My advise for you consumers… Go spend your hard earn cash on more professional tree services our Puget Sound. There are many more reputable outfits then EMERALD CITY TREE SERVICE
IF I Unilocal TO SELECT ‘NO STARS’ FOR THIS COMPANY I WOULD SELECT THIS FOR THEIR RATING.
NEXT STOP BBB

Richard and his crew did a great job trimming all my trees getting them ready for this year. He was fast and always on time for his appoinments. His crew cleaned up really well and I could barely tell they had been here! I will continue to use Emerald City Tree Service in the future. Thanks for your hard work and great prices!