Completely Floored

This place is awesome! Our sales rep and Billy are top notch to take care of their customers! They have earned my business and I will tell everyone about them!

I can’t say enough good things about this place! The wait was worth it. After shopping around at other stores my friend recommended going here. I came in with an idea of what I thought I wanted and left with a completely different plan. I thought I wanted hardwood but after talking with Amy, I went a different direction and ultimately got laminate flooring by Mohawk. Couldn’t be happier! Looks just like wood but does not scratch like my old floors. My dogs cannot damage this stuff! Amy took so much time with me and was SO incredibly patient with my indecisiveness. The store was busy but I was greeted immediately and told someone would be with me in a few minutes. I had no idea the choices they offered, not just carpet and wood flooring but a tile selection too! I would say I sucked up at least an hour of her time. All the other stores didn’t even suggest any other options. Trust me you will get great service here. I’m coming back to get tile for my master bath next! Thanks Amy!

The showroom in the store is poorly lit and unorganized, which makes shopping and comparing floors difficult. They do have a large selection to choose from and we love the look our new laminate floor. The customer service, however, was horrible!
We were scheduled for an installation over a Saturday and Sunday because we were told it would be a two day job and we made it clear that weekdays are out of the question due to our schedules. I found out on the Saturday of the installation that the installers don’t work on Sundays. They apparently thought they were going to stay at my house from 9am to 9pm to do the whole job without discussing it with us first. I finally had to kick them out at 7pm so we could have dinner and feed our dogs. This meant that the installers left without finishing the work and with no scheduled time to come back.
I contacted Ramon at the store and, at first, he sounded like he couldn’t believe what had happened and said he would look into it and call me back. He didn’t call me back, I had to call him back and he still didn’t have an answer for when the job would be completed, but he said he would call the next day. Again, he didn’t call, I had to call him. This time he tried to tell me that he had already scheduled a time for the job to be completed with me, but that had never happened.
I also complained to him and a manager that we were now having two weekends interrupted all because Ramon promised us a job would be completed on the installers day off, but both seemed to feel that our being inconvenienced was not a problem. I asked Ramon what he was going to do to make things right and he essentially said he was going to do nothing. He said he scheduled the installer to come back and finish the job that we had already paid for and that should be enough.
They also owe us a refund of almost $ 200 for work that they charged us for, but we had completed ourselves. Now they want us to take more time out of our schedules to drive back to the store and sign something else for the refund and is been a week since i discussed with Ramon the fact that they owe us money and I’m baht finding out about the signature today.
They have absolutely no consideration for their customers time and I will never do business with them again or recommend them to anyone else.

I have bought several different kinds of floors over the years here and have never once had a bad experience! I have bought laminate, bamboo, cork, vct, vinyl for two homes and every time have had great customer service & the best advice! I’ve shopped around many other places and this has been the best prices and help I’ve ever had! Can’t wait to get my next purchase!

Good selection but service and expertise were lacking. We had nothing but problems start to finish. Item was cut incorrectly which cost time loss to reorder. Staff didn’t seem interested in working with us. Now having problems with fiberglass flooring bubbling. They basically blamed our installer. Wouldn’t go back.
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Needed to carpet our whole house, so I shopped around A LOT. Checked out Nielson Bros, Home Depot, Costco, and Millers Interiors Carpet One, and Completely Floored. Basically you don’t get what you don’t pay for in carpet, and trying to compare the different grades/​brands of carpet from one vendor to another is frustrating to say the least. We ended up going with Completely Floored because they were competitively priced, and had great customer service. Carpet One might have been a contender, but their lack-​luster customer service (not returning calls) left us cold. Now that the carpet & vinyl have been installed for several weeks, we are very pleased. Karen kept us informed and helped guide us to some great products. We used Dan Floors to install the products & they were great too. 5 stars all the way.

My BF & I bought our 1^st house & found this gem by accident. They were all very professional & helpful for us «property virgins.» They have a huge showroom with everything you need for your floors. Even though I didn’t need to, They will special order for you. They only had ½ our order in stock, but obtained the rest in a timely manner. Their prices are fair & very competitive, so give them a look 1^st! We will definitely be back for when we are ready to upgrade to tile. Good job guys!

Pretty good inventory of flooring and staff are quite capable makes it a no brainer.