Warren’s Shell Service

Warren is the absolute best. He’s my cars best friend and I’m glad to have him on the doll! He keeps the old gal running and is a master!

Warren’s Shell Services is excellent! I was driving with my girlfriend and suddenly got an unexpected flat tire… We pulled into Shell and thank God Warren was there. I was going to change the flat myself with the dinky car lift my car supplies… I popped my trunk and immediately Warren came over and said «don’t worry about it we’ll change that for you quick and you’ll be on your way.» AWESOME!
It took a total of 2 min. And my day is better for it. Thank you Warren and your team. The world needs more people like you.
–Matthew

Service guy Matt did a full 24 point inspection and gave me a sheet with repairs that needed to be done. He took the time to explain my repair options and gave me a quote to service my Honda. Repairs were fast with Honda parts and they called me when the work was done.
So glad they are in Evanston!

Warren and his crew are the the best auto shop I have ever dealt with. They mounted, balanced, and installed a new set of tires for my car easily and expertly. They were quick, honest, and well priced for the service. I will only take my cars to Warren’s for service if I need anything in the future.

quick good service –takes the time to explain the problem

This review from me is long overdue. I absolutely LOVE Warren’s Shell — they’re trustworthy, repairs are on point & very reasonably priced, & the customer service is impeccable. There have been a few times when I thought I’d need a costly repair, or even a repair that’s inconvenient, like my recent issue with having a screw in one of my tires that I thought was contributing to a leak. Rather than have me drop it off, Warren (the owner, he’s always there) had me pull the car up until he saw the screw in one tire. He pried it out & sprayed water on it to test if the tire was leaking… it wasn’t so no repair needed.
It was then that he noticed a nail in the other rear tire (I have no idea where I could’ve driven over these things). He pried it out & sure enough, that tire leaked. He repaired it old school by plugging the hole & using a razor to cut the material. That was it!
Didn’t have to leave it there for them to do work & charge me for lots more. He wanted me back in my car so I could go about my day with my kids. He inflated all of the tires AND he inflated my stroller tires, didn’t charge a single penny.
I’ve been going to Warren’s for years & this kind of care & customer service is exactly why.

I had a 2000 Taurus go through a rough patch, needing repairs seemingly every few months. This shop was so efficient, communicative, and convenient (located near the Dempster purple line stop).
Warren and all of his staff took the time to really listen when I came in with an issue, which was many times as the car was quite the lemon! I can’t say I was particularly excited to be on first name basis with a mechanic, but if it had to happen I’m happy it was Warren!
I’d recommend this shop even if you live in the city, as the service was so great, and the purple line is walking distance.

If I could give zero I would. I got a flat tire last night. Drove to this station where I was told they could not help me. I called AAA, thankfully they came and changed my tire… not before been threatened by this station that if I didn’t move my car and have AAA tow it to another location the police would be called. I had a sleeping toddler in the car. This is worst customer service and would never frequent this place.

Warren’s great. After I attempted to get my car fixed at three different locations, including the dealership, I brought it to Warren’s Shell. Not only was he the only person who attempted to find out the underlying cause of my issue (the trunk would often pop open, causing the interior lights to go on, oftentimes draining the battery or causing the alarm to go off), he also spent countless hours diagnosing my car, updating me, and ultimately resolving my issue in its entirety. He even partnered with the dealership to access the appropriate equipment and get help from the people who made the car.
After 5 weeks of continuous labor and frequent updates, my car was finally done and the final bill very reasonable, given the amount of labor that went into fixing my issue. Warren kept telling me that he wouldn’t charge more than a certain amount and given the amount of time he and the dealership spent, there is no way he made much, if any money. My car is now as good as new, thanks to Warren. He was the only person willing to spend the time to diagnose the problem and fix this very complicated issue. I definitely intend to continue bringing my car to his shop for any future issues. He is the kind of guy that will «die trying» before giving up on a project.

Awesome service! Prompt reply to my message, $ 10 off Coupon. Made me wish I lived here and needed a local trustworthy place for my car maintenance. Conveniently next to several fun placed to shop, while waiting. Highly recommended!

We just moved into the neighborhood and have used Warren’s for several issues with my BMW. Each issue was resolved efficiently at a very reasonable cost. Warren even tried to talk me out of buying a new tire where his margins would be greater.
I was in another town and stopped for a cap for the tire valve and they would only sell me a package for $ 5. Warren gave me one for nothing.
Warren is hardworking, pleasant and capable. He has surrounded himself with a staff with similar attributes.

Warren’s is great! Fast, friendly, and honest. Here are some examples I’ve experienced over the last couple years:
* Had a tire puncture with tire slowly leaking down. I brought it to Warren’s right after I discovered it, and they were able to get it in immediately and had the tire repaired in, idk, less than 20 minutes (while I waited). I don’t remember the price, but totally reasonable.
* Full brake job on worn out brakes and pads. Reasonably priced, done quickly, convenient drop-​off and pick-​up.
* Oil changes.
* Just now I swung by to get some help retrieving a screwdriver I had accidentally dropped down into the engine bay and couldn’t reach. They used a long magnet to fish it out, no need to put it up on the lift, and no charge!
I’ve also appreciated their willingness to talk about cars and mechanical issues, give me tips and advice for various things, and take time to explain things to me. They seem honest, which is really the number one criteria for a mechanic, right?
Minor quibble: the gas prices at the station are higher than elsewhere. But I love the mechanic service!

Warren and his team exceeded all expectations in regards to professionalism, communication, and execution. Throughout the entire process Warren communicated all needed repairs clearly and was willing to have a thoughtful discussion about options. I knew exactly what things cost and why. Additionally the speed of the execution and quality of the repair was great as well. I highly recommend coming here! Thanks Warren!

I have to preface this by saying that I didn’t have a major repair (but I might have one on my hands!). My oil light came on while visiting Evanston today, and I decided to stop here b/​c of the excellent reviews.
Two guys came right out to help me, and were persistent in getting my hood open — it was stuck. :/​After noticing I had two kids in the car, the guy, who turned out to be Warren, made it quick yet thorough, and he fixed my problem enough to get me back to the dealership.
These days I’m not used to getting this level of service, but now I see what all the other Unilocalers see in this place.
The only downside is I think they may be on the pricey side if you need more extensive service. But I guess you get what you pay for.

Another five-​star experience at Warren’s Shell. I have a Lexus sedan and yesterday the check engine light went on. Rather than take it into the dealership, get a loaner and spend the day waiting for the results, I called Warren. In A few minutes he had identified the problem and simply reset the sensor.
He also called the Lexus dealership and verified that the car was still under warranty so that if the problem recurs I know they will fix it at no charge.
Wow. Saved me time and money. That was easy.

Update 3÷11÷15. Let me start by saying there are few things I hate more than being wrong. This is one time when I am more than thrilled to be publicly very very wrong.
I reviewed Warren late last year and had some issues (see below). Within days of my initial review, I had a personal message, call and voicemail from Warren himself asking to make things right. He made the generous offer for me to bring my car back in and for him to personally handle it and reevaluate it. I accepted, but unfortunately the day I planned to come in was the first of the mass blizzards and I got snowed in. I actually didn’t even bother to call to say I’d no longer be bringing my car in from the weather issues, assuming that it was just a courtesy offer anyways and if I made it up in the future, I’d roll the die on if he remembered his offer. A couple months later, I found myself in the area again and decided to roll the die on going in.
Upon rolling up, a man with a shirt that said «Warren» on the nametag looked at me and my car and introduced himself as yes, indeed, Warren, and thanked me for giving them another try. I actually did not meet Warren at my other prior visits, so as the owner of his institution, he clearly takes a very vested interest in knowing what is going on. We discussed some steering and/​or alignment issues I had, and he told me he’d troubleshoot it – I was actually happy to pay for any further alignment that was necessary, given that it had now been 6 months since my initial service from him and it[d be perfectly reasonly to conclude if the tires ere misaligned it was from my own fault. potholes over the course of the past 6 months. Warren waved this off, telling me he’d take a look right now and call me when he knew. Looking at their lot, I saw at least 5 or 6 other cars waiting outside the garage and assumed it’d be a while, so I wandered down the street to run some errands.
In the time it took me to walk the 1 block to Whole Foods and shop a couple aisles, Warren had already called me that my car was ready — they had re-​rotated the tires, diagnosed problems that needed a little more time-​consuming repair (and I was in a time crunch to get my car — my fault, not theirs) –), greased my steering wheel, re-​topped off my fluid (and left me the generous extra left for next winter), and also noted that my motor oil was due for a change. He offered to change my motor oil now on the house and set a time in the future for the more complicated re-​alignment I needed… also on the house! I ventured to come in at a future time again earlier in the day to get a same-​day pickup and came back to pick up my car and he gave his card to come back at my convenience for the alignment and motor oil change. He told me that if I thought this visit was better than prior, then future ones would certainly only continue to be better. I completely believe him and guarantee there will be many many more future visits from myself and anyone I can possibly recommend him to.
5 Stars and more for this visit and, for how much he went above and beyond, 5 stars for my prior visits as well.

Great, friendly service.
The MANAGER is a master technician, and not afraid of wolves!

I was having an issue with my exhaust (the car sounded like an airplane) and brought it to Warren’s Shell. Warren told me it would be $ 1,000 to replace with OEM parts but he thought the original piece could be welded for $ 500. I always get a second opinion for any major repairs so I decided to bring it to another shop that had a 5-​star Unilocal rating. They said they could fix the problem with OEM parts for $ 800 (cheaper than Warren doing the same) but that welding wasn’t an option given the condition.
I decided to bring it back to Warren for the $ 500 welding repair but half expecting him to eventually come to the same conclusion as the other shop and informing me the $ 1,000 repair with OEM parts was my only option. Not only was he able to fix it without having to purchase OEM parts but it was less work than he anticipated and the final cost was $ 370.
I’m selling my car in a few months so I (hopefully) won’t be back but would definitely recommend anyone at least get an estimate from them to see what they can do.

My car broke down on a Saturday evening and I almost panicked thinking where I would go. Fortunately, Unilocal reviews came to the rescue and I saw Warren’s shell service being highly rated. I called up and Chris told me that the shop is closed but I can tow it there and they can take a look Monday morning. When we reached out Monday morning, we got to know that we had a major repair in our hand. The quote that I got was higher than I expected but I didn’t expect a problem with my car in the first place. I spoke to Warren and he detailed out the issue and gave me a breakdown on charges. I called another mechanic based on Unilocal reviews and got a quote from him as well. Unfortunately, Warren had the higher quote. Since there were so many good things about him — we spoke again and was able to agree on a better deal.
He did a great job as others had explained and promptly completed the job by the same day. They were very friendly, helpful and took the time to explain everything — which is very important to me. (I was able to see the issue myself, which made it easier to accept)
Anyways, now I know where to go in case of emergencies going forward! :)

I’ve been going to Warren’s Shell Service for over a year for general maintenance and specific repairs for my car. Warren and his team provide honest, professional, and courteous service. Since my car was an older model, there were a variety of issues, and they prioritized which issues were the most important to address. What’s worked for me is to come in with an amount which I’m willing to pay to fix my car and to pay that amount in cash; with cash payments, they’re more willing to negotiate a lower price and or throw in extra services for less/​free.
Their website periodically has coupons, so before you go in check online for their latest specials.