Northshore University Healthsystem Medical Group

Had an Ultrasound there which lasted about 30 minutes. Even after our health insurance picked up 50% of it, they charged us over $ 1,100.00 for just an Ultrasound. They pile on the money with equipment charges, doctor consultation, office time, etc. They sent THREE, yes 3 separate bills, including one to the wrong person! The last bill came 30 days after we paid the first 2. The people I spoke to in the billing department on the phone (Colleen and Rebecca) were less than helpful, the first of which was awfully rude.
In short, I consider it robbery. Go elsewhere, save money and hours on the phone. Awful experience.

I’ve been to Northshore on a few occasions. First time at the Davis St. location, I explained to the doctor that meds given to me by another doc weren’t working. I requested a blood test, but he decided to instead give me another dose of similar antibiotics and steroids. After two weeks of no progress (yet again), I went back and scheduled an appointment for noon.
After waiting over an hour, I asked the receptionist if I would be seen anytime soon, since I have a job and all. She informed me that he hadn’t yet seen his 11 a.m. appointment and asked me if I would be willing to see another doctor at 2 p.m. Well, since I scheduled an appointment for noon, no, I didn’t want to see a doctor at 2. After arguing with her over getting my co-​pay back, I left and don’t plan on ever going back. Oh, and I still feel like shit after over two months of no one there being willing to give me a blood test. This place is the worst of the worst.

My primary care physician is very kind, intelligent, and hard working. Whenever I come in, he takes the time to listen and help with whatever I need. He’s 5*
Scheduling appointments online is a very convenient feature. Additionally, medical records and messaging online is nice. 4*
Unfortunately, wait times for scheduled appointments are bad and getting worse. I typically wait 45 minutes past my scheduled appointment time, but which is very frustrating. They stack up their patients. This seems to be a larger HMO problem, where doctors only get paid by patient and only allowed a few minutes per patient. 2* for the process.

This review pertains to the entire NorthShore University HealthSystems empire, including Evanston/​Davis Street, Evanston Hospital, Highland Park Hospital, Skokie Hospital, Glenbrook Hospital, and maybe a couple of others that I forgot.
My dependents have used these various facilities during the past couple of years. (I personally have never used them for myself). Many of the physicians and other service providers are quite capable, even expert. Others are kind of rigid and unhelpful. I’m aware of none who seemed incompetent.
HOWEVER, administratively this empire is a mess. They cannot get their billing straight. Despite paying an obscene amount for «health insurance» each month, I am confronted by various bills, large and small, without rhyme or reason. THEY ARE UNABLE TO GIVE ANY ONE PERSON A SINGLE ACCOUNT NUMBER. They do not post any mailing address to write to (letters to the billing address are ignored.) We even got a letter from them recently asking us to phone them to provide information they need (no mention of what that information might be, just a threat that they won’t file a claim for me if we don’t help), then when we called they were «closed for training.» Yeah they need training.
Beyond billing problems, they have a silly automated appointment confirmation system that assumes whoever answers the phone is the one who has the appointment. And I am told that, when you make an appointment, you’re not supposed to have any choice as to which doctor you’ll see (but staff are able to subvert this if they like you.) Perhaps the most discouraging thing is to look at their annual report and see the hundreds of people who have donated money to them. DON’T DO THAT. GIVE YOUR MONEY TO SOMEONE WHO CAN KEEP TRACK OF IT.
No matter how good their doctors might be, I hope I’ll never have to use their services myself because it would merely add to the billing confusion.

This place sucks! Only the most incompetent people work in this office. If you go to this office for anything it had better not be an emergency. These people never get back to you. Getting a refill is like pulling teeth!

You know what? I’m fed up with Western medicine. I have been going to this office for about 6 years. My primary physician — I have never really been too impressed with. Every time I go for walk in appointment I get a different doctor, equally unimpressive. I really need to change groups.

Can I give anti stars?
I will first say that I LOVE my PCP and my Gyno. LOVE them It is the only reason I’m staying.
However, the system itself is the worst system I’ve ever worked with
1) they are *compleatly* uncoordinated and disorganized. The non-​medical staff are completely ignorant of protocol and do not have the slightest information on anything outside of their area.
2) I’ve had multiple HIPPA violations happen (all minor)
3) The Endocrinologist I went to was completely condescending and the source of 2 of the HIPPA violations.
4. The ER Staff was condescending and overmedicated someone.

I have been bringing Mom to this clinic for several months now. We love it. Everybody has been so nice and helpful. Everything has been done efficiently and without long waits. I am so happy we changed to this facility.

My waits at this office are still tending to annoy me. But that’s about the only downside.
I like the ability to access everything from online; everything seems to be up to date as far as technology is concerned.
The Staff: Generally very nice. I haven’t had a person that I didn’t like or who I thought had a bad attitude. Generally, I think they are pretty funny and like to make people laugh.
The Service: Like I said, the wait sucks sometimes. I wish they would get more organized about that. Other than that, they are very attentive and listen to your needs. My doctor seems genuinely concerned about what’s going on with me.