Worst McDonalds in the free world. Slow service, cold food, lack lustre manager, constant mistakes. Yes the end is near. Sorry McDonalds, a tepid, over priced breakfast sandwich at 2 pm won’t turn things around.
Dontay S.
Place rating: 1 Evanston, IL
The Stressed young lady working the drive through window, let her personal life, interfere with her work. Horrible customer service, if you dont want to be at work, Dont Come
Jacob J.
Place rating: 2 Chicago, IL
As far as their location is concerned, it’s as nice and pristine as the other newer Mcd’s locations. Inside and out, they keep it nicely maintained. Beyond that speaking to their drive-thru service, it’s pretty bad. Often times orders can take too much time to leave the window, get forgotten or in the worst cases forgotten and incorrect. On more than one occasion I’ve had to get out of my car and go inside to correct an order. The receipt is on the bag and yet the window person or the order fulfillment person has put the wrong items in the bag. On another occasion I was told to wait on the side in a parked space. I waited for twenty minutes and then went inside to find that my order was forgotten. I’d requested fresh nuggets, fries and a few other items and they’d given it away to another driver. Their response was odd, only in that, there wasn’t a response really. The window person didn’t want to accept responsibility and a person which I think was a supervisor, grabbed a bag and started creating the order quickly. At the end they threw in a couple apple pies thinking that would win me over. You may remember I ordered fresh nuggets and fries. Everything I got was stuff made some time ago. The nuggets and fries had sat under the heat lamps awhile and weren’t at their freshest. On another occasion, food I ordered(drive-thru) for a car load of hungry little ones was met with two ice cream cones and a nice exit greeting of «Have a nice day». Again not my order. The problem seems to be that everyone working that window is having a great time at work. So great, that orders are often«messed up». It would be conceivable that all of these reviews and my occurrences were recent. But my visits are over a span of time dating back two years. On two occasions I’ve shared my thoughts with management in person and over the phone. Free food is great and all but the hopes it doesn’t keep happening is what customers desire. Management needs to get their window workers & support staff in check. This location can be a headache to get back to if you pull away without checking your order, especially during rush hour and cars are bumper to bumper. ALWAYSCHECKYOURORDER.
Ingrid B.
Place rating: 1 West Rogers Park, Chicago, IL
This is one I the worst McDonalds I have ever been to. Today, not only did they mess up my order, but the server gave me an attitude when I decided to change my drink(that she hasn’t even prepared yet). This was it. I’m going to report this place.
Jermaine M.
Place rating: 1 Chicago, IL
I just came from there its 3:56am, the worse McDonalds french fries I’ve ever tasted, cold food bad service. No way I’m going back!
Shulin K.
Place rating: 2 Evanston, IL
It’s slow when I came here. But It’s clean and have good view. Not the worst one.
Peter N.
Place rating: 1 Chicago, IL
Check your order before you leave the drive-through. I’ve gotten cheese on things I didn’t ask for, meat on things when I specifically asked for no meat, and a ton of cream and sugar in what was supposed to be a black coffee. By the time I get home to eat, I’m not going to drive back and ask them to correct their mistake. Now I pull over and check my order. Also yesterday I had to wait about 5 minutes for the drive-through — just to pay. They obviously short-staffed that day, but it always seems like the chaos level is a bit higher than a typical McDonalds.
Angelo C.
Place rating: 1 Chicago, IL
I came on October 18th at 645 at night in mothers 2 lanes of traffic in the drive thru is only 1 operator answering each side wanted they should have 2 operators. I hate pulling up to these double lane drive throughs and sitting there in silence as she gets done taking the order from the other side. they also gave me a receipt which is not legible. when I pulled up I saw a blonde hair employees rubbing the belly of a male employees playfully have time to play why don’t they put on another headset in answer the orders on the other lane? we added a small chocolate chip mocha frappé Fe to our order then we got to the window to pick it up it was all wrong he added it to somebody else’s order