Preferred Northwest Property Management

NEVER RENT ANYTHING FROM THIS PROPERTY PLACE. I have had the worst experience ever with these people. My apartment had constant black mold and I kept having to send in maintenance reports. They always claimed «oh well there’s a lot of moisture in Oregon.» The real thing they must not realize is I have lived in Eugene my whole life and not once had mold in any place I have lived. These people are horrible to deal with also. They charged me on my security deposit for cleaning the blinds that had mold on them that I told them I would not be touching. I highly recommend NEVER renting from this place to save yourself from dealing with this rude of people. This apartment also gave me many health problems because of the mold and they never took me serious and always blamed «the moisture in Oregon.» These people treat you like you have no common sense and it is very dis respectful. Look anywhere else in Eugene before ever renting from these rude and disrespectful people. I would give zero stars if I could. STAY AWAY

Unreasonable rental requirements. The property I was interested in had a monthly rent of $ 795, but my application was denied. I earn $ 50,000 per year and have worked for the same company for almost 5 years. We submitted 2 applications for my fiancé any myself at a total cost of $ 70 and were denied based on a poor mark on my credit from almost 7 years ago. All my bills are current. I have good verifiable rental history from being in Eugene the past 5 years.
If you have any negative marks on your credit beware. They are happy to collect their application fee and let the property remain vacant at the expense of the property owner.

I have read over the previous reviews, and feel that a strong apposing response is needed. I have been a renter, a property owner and have had renters in my home. My experience with Heather Hannah and Preferred Northwest Property Management has been a great one!
Having Heather in Eugene to navigate the management and care of my home, while I lived out of town was a HUGE relief for me. I had previously tried to rent it myself and was left needing to respond to neighbor complaints, unkempt and damaged property, and a whole mess of issues that left me with headaches stress on a daily basis. The age old saying «you get what you pay for»… Mrs. Hannah was worth every penny! My only regret was that I did not have her managing the renters in my home from the start.
I have many years experience as a renter as well, and although I have never had the pleasure to rent from Mrs. Hannah, my advice to any renter would be to always fill out the property condition form that notes any questionable areas that could possibly be charged to you on move out. And make additional notes on it when moving out also for the manager to refer to when they are doing their final billing. This gives both parties the opportunity to go over any questionable areas and to review the condition of the property from move in to move out. This was a hard lesson learned by myself as well from a different rental company in Eugene. My condolences to every other person out there who has learned this lesson as well.
The comment about the broken window has me a little perturbed. From my years of experience with Mrs. Hannah, she is a stickler when it comes to the rules and laws of property management. I do not know the details, but I guess as a renter (and an owner) if there was a broken window into my house, I would be grateful that it was a maintenance person who came in to fix it, and not a burglar who came in to take advantage of it.

«Tenants (and more so, property owners looking for a manager) beware!»
6÷24÷12: How very interesting, Heather Hannah replied to one review below and ignored this. Check out the filtered reviews. All one-​star. I’m not surprised.
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I had recently moved out of a house I owned for five years and needed temporary housing. I rented a very nice vacation house, 35 810 Camp Creek Rd. just up the McKenzie from town. I rented for two months — April and May, 2011. It wasn’t cheap, nor should it have been as it was a gorgeous place and mostly furnished. It was a 3 bedroom house, though I only used the bottom floor and master bath as it was just me staying in the house.
The good: The house I rented was very nice. Great setting and reasonably close to town. They were happy to take my application and money.
The bad: They kept taking my money… well more than offered and agreed upon. Upon move-​out, I was hit with several hundred dollars in additional charges — none of which appear to be legitimate.
Upon receiving my rather paltry deposit refund (three weeks after move-​out with no other communications), I asked the proprietor, Heather Hannah, for additional detail, and she sent me invoices from her staff which were… well… to put it kindly… bogus.
One of the invoices included 6.5 hours of ‘cleaning’ and $ 100+ in charges. Had I left the house in shoddy shape, I could see how this would be justified. However, all of the items detailed in the invoice (vacuuming, mopping, etc) had been done by me not more than 24 hours prior, to a condition which was as good or better than when I had moved in. I took special care to return the house in good shape as the original offer to rent had been extended to me by the house’s owners and I felt that I owed them the duty of returning the place to them in excellent condition.
Several of the external maintenance items described in the ‘cleaning’ invoice including sweeping /​blowing decks had been done the day prior to move-​out by none other than PNPM’s *own* landscape crew. Ms. Hannah did not address this in her email containing the invoice and I question whether she had looked at it at all.
Another invoice was for ‘carpet cleaning’. Perhaps the staff from PNPM failed to realize that ‘damp carpets all through the house’ might be evidence that the carpets had been cleaned just hours prior to move-​out?
Many rational people (or property managers who had taken care to, you know, do an actual post-​occupancy walk-​through) might take this as an indication that the carpets did not need to be cleaned again. Seeing a pattern here? This was a tidy $ 80 charge. Note that their rental agreements do not include a dedicated carpet fee line item as required under Oregon law if this, as Heather put it, is going to be «automatically done upon move-​out».
Finally, they had the gumption to charge $ 170+ for a ‘bathroom drain cleaning’ in a bathroom which was not used during my entire stay (as it was the guest bathroom — I literally opened the door once when I moved in, and once when I left to make sure I hadn’t left anything). The cleaning person (apparently the same one who took 6.5 hours to meticulously re-​clean all the items above) claimed the bathtub was clogged and was ‘draining slowly’. Hey, I might have been okay with this if I had a.) used the bathtub at all, and/​or/​even possibly through some sort of confusing space-​time transport phenomena, b.) had hair long enough to clog a bathtub to start with. Much less over the course of two months. But… none of these things were the case, and they attempted to stick me with a $ 170+ charge which has absolutely nothing to do with my tenancy.
To top it off, Ms. Hannah and PNPM have not responded to any emails or messages other than the initial sending of the invoices. The only one who has been courteous enough to respond is the actual owner of the property. However, I don’t feel like it’s his direct fault that his property manager is treating a very nice property (and those who rent it) like some run-​down tenement in the core of Springtucky where you gouge tenants for whatever, just because you can. I suppose I should have been skeptical when most of their other properties fit that sort of description.
If you had forked over $ 2600+ for a nice vacation rental… well, I think you too would be extremely disappointed and more than a little pissed off on being charged an additional several hundred dollars weeks after the fact due to an incompetent property manager.
If I were the owner, I’d be pissed too. I loved the house, and was strongly considering renting it next spring for four or five months. Guess that’s $ 6000+ in rental income they won’t be getting.
It’s not all bad, though. Heather Hannah /​Preferred NW Property Management are treading on some new ground — the first business in Eugene/​Springfield where I really feel that Unilocal!should allow reviewers to give out negative stars. Congrats!