Paul Evert’s RV

DON’T CONSIGN YOUR RV AT PAUL EVERT’S RV COLBURG, OR!
We consigned our motor home with them in August, 2015. Since they placed such a large price on it, it did not sell and we requested it back at the end of the 90-​day contract. When we received it back, it was in terrible condition with a horrible odor. We left messages for Jim Hardy who is a manager to call back and then e-​mailed Winnie Anderson, the Sales Manager with this complaint and we did not receive any responses back. This is what was written in the e-​mail: «First of all, the coach was very filthy and the wind shied wiper was broke which was not the condition that it was in when we consigned it with Paul Evert’s. We took pictures while there by the pilot gas station when it was returned to us on November 16, 2015. I also looked into the engine compartment and noticed there was a honey-​like substance in the overflow jar from the radiator and Matt, the driver, said that was just overflow of radiator fluid. Then when I started to drive the coach, the transmission information on the dashboard was changing from one gear to another which concerned me driving the coach so I called our local mechanic who has completed most of the maintenance on our coach since we purchased it in 2010, Dave at Oregon Light Truck & RV at 541−830−8005, to see if I could bring the rig in there as did not want to even drive it home in that condition. I received a call from Dave the following day that there was water in the transmission and was not showing any transmission fluid on the dipstick. He told us that the Allison transmission along with the radiator needed to be replaced. My question is, if you are driving the coach long distances to Sparks, NV from Coburg, OR where you had it at a show, why wouldn’t you check the fluid levels before you make such a trip or return from the trip?? Also why would you allow a driver to drive a coach with a broken driver’s side windshield wiper in increment weather.» Now we find the radio and hot water heater also do not work. Wires were pulled out under the dash and just left there as the GPS was taken along with the wiring.

With out any doubt this by far is the worst RV dealership I have dealt with. They have no customer service and will lie about a product line when not sure about what they are selling. I purchased a Monaco Knight and if I knew then what I know now, that RV should have never been sold with all the problems it has. This has turned out to be a nightmare and now I’m stuck with a lemon and I’m sure it was known to be one by some of the staff and particularly the sales manager Alan Page who was the root of all my problems. I now have to go after Paul Evert’s RV legally to get back what I paid and get back my respect for dealing with such a dishonest company!

If you are in the market for an RV go straight to Paul Evert’s and ask for Gale. She really knows how to take care of her customers. Outstanding.