Kiefer Mazda

Mitch Ripke sold me my Mazda 3 a couple days ago. He’s great. Very helpful without being pushy. I got a great deal on my new car.

I received a promotional flyer with a Monte Carlo game from this dealership. I peeled back the stickers and discovered that I had matching numbers for «first prize». The prizes were listed at the bottom and ranged from a five dollar gift certificate up to a $ 25,000 prize or free car. I read the materials closely but could not see any exceptions. When I went to the dealership to claim my prize, they set me down, took my information, and then wanted to talk about how many cars they had for sale and the great deals they could give me. When I insisted on confirming that I had won, they said that the prizes were not listed in order and that the prizes listed at the bottom of the flyer did not indicate which was first prize, second prize, etc. They told me I had won the five dollar gift certificate, which I guess they considered to be the first prize, not the free car or the $ 25,000. When I told them I thought that this was very misleading, they tried to blame it on the company that runs the promotion. I told them I thought they knew perfectly well what they were doing which is misleading consumers into thinking they have won big prizes in order to get the customers in the door and sell them cars. I told them that I do not begin business relationships with people who start out by lying to me. I will be contacting the consumer fraud people at the Oregon Department of Justice tomorrow morning.
I only gave them one star because Unilocal will not allow you to leave a review with no stars.

Very disappointed. Bought 2 vehicles here 4 years ago and 4 or 5 cars from Keifer kia and always satisfied yesterday’s experience made me question my loyalty to a local company.