Jackson’s Complete Auto Care

I’ve been a customer of Jackson’s for almost 14 years now. Straightforward, honest and excellent work every time I have been there. Bob is great to work with and I recommend them to all of my friends and family.

I have taken my car to Jackson’s twice now, and each time they have exceeded my expectations. I have quite a bit of automotive knowledge, but they always have answers to even my questions. They do their best to diagnose an issue and make sure they find the real problem. They even left some chocolates in my car on Valentine’s Day! I will definitely go back to Jackson’s.

If I could give ZERO stars I would. DO NOT trust this place. My college age daughter was taken advantage of as they charged her what they called an «evaluation» of $ 350 to diagnose a new radiator. They then charged an additional $ 850+ to replace it and change the oil. I live in the SF Bay Area and called three places including my local mechanic @
and not only was the $ 850 extremely high for replacing a radiator (in a Ford Expedition) but NO ONE charged for an estimate!
I’ve gone to many a mechanic and I’ve never heard of being charged for an estimate — unless you don’t have the work done. Total rip off at Jackson’s. If I could have been present to help my daughter navigate there is no way they would have gotten away with this. You guys should be ashamed of yourselves for ripping off people — especially a college student on a very limited income.

I am highly impressed with this place. I am moving to Sedona in a few days and wanted to tune up my car and check it out before the long haul. I picked this place because of it’s high reviews on Unilocal and I think they are great. Friendly service, AAA certified, convenient location, and very affordable. I got the Winter Special of $ 60 for an oil change, tire rotation, fluid check, vehicle inspection, brake check, and they replaced a rear light bulb for free. I think it was a killer deal. I’ve paid 40 just for tire rotation at other places. I would go here again (except I won’t because I’m moving!) and I would definitely recommend this place to others.

Found these guys online, they had great reviews so I took my car in for A/​C issues. They tried three times to fix the problem using everything from silicon to zip ties with no success and they told me I would need a new compressor. Spent the rest of the summer without A/​C until this summer when I took it into a shop closer to where I live. They fixed the problem by simply replacing a pressure switch that Jackson’s told me they had replaced and the local shop charged me half as much. Bottom line is I would not recommend Jackson’s Auto Care to my worst enemy.

Totally agree with Kana S: «Great people, great service.» I’ve always had great service at Jackson’s. The people are friendly, candid, attentive, empathetic and very generous with advice. They try to help you save as much money as possible by putting themselves in your shoes, and are timely with their work. I had a ton of work done on my car, and they guesstimated that it would take 3 days to finish up, but ended up getting my car back to me in a day and a half.
The mechanic who worked on my car was always available to talk on the phone and discuss various ways in which I could stretch my money & end up on top. He seemed to genuinely want to promote the longevity of my car, and increase my general car knowledge for maintenance purposes.
Hopefully, *fingers crossed* I will never have to bring my car back to a mechanic during its lifespan (hah), but if I do, I’ll bring it to Jackson’s.
Bottom Line: Who knew you could get the warm fuzzies from an auto repair shop? :)

Great people, great service. Literally the only non-​dealer oil change place that didn’t treat me like I was a moron because I didn’t know all the car terms etc. (and just being a girl)
Pretty good price also. At the end they didn’t try to trick me into doing extra things to my car that I wasn’t planning on.

Experienced the shop taking liberties when it came to fixing problems without first consulting me. I gave him a number of what I could afford to have done and agreed on the price and parts. When I came to pick the car up they gave me a complete different number, over $ 100 more, and said «well it needed to be done». I was not consulted, not even a phone call. He also looked at my wallet as I opened it and said «but it looks like you have the money». What the frack? I told him the number I could afford and he agreed not to go over it and then did. Sketchy. Yuck.

This shop has stacked its reviews with great ratings. Please refer to the filtered reviews at the end. Filtered reviews are provided as link in tiny lightened letters at the end of the reviews. I explain how they gouged me and that shouldn’t have been filtered since it happened to me and could very well happen to you.

I had taken my 1972 Cadillac Sedan DeVille up to Seattle from the San Francisco Bay Area for an art show. Leaving the city on Sunday evening it seems like she was running a little rough but I was hopeful it wouldn’t get too much worse and I’d be able to make it home. Those hopes were dashed when I pulled off the freeway in Eugene and could barely keep her running at stop lights by keeping one foot on the gas and one on the brake simultaneously. I pulled into the Motel 6 parking lot, got a room, and immediately went on Unilocal looking for suggestions. Jackson’s was not only the highest rated shop nearby there were even a couple of stories from other folks who were saved during road trips. The next morning I called and the told me they had a pretty full schedule but would try to squeeze us in. I rode the brake 5 miles there all the while playing out possible scenarios in my head (points? carburetor? spark plugs?). When I arrived the folks there were friendly and realistic — they told me if they had to remove the carburetor I might be stuck in town a couple of days. I was glad I had my work laptop with me just in case! I walked to a nearby coffee shop to have breakfast and get a little work done.
Around lunchtime I decided to head somewhere else to get a sandwhich but I had let my sweatshirt in the car and it had gotten chilly so I decided to walk back to the shop and get it. While I was on the way they called me and said we could talk when I got back to the shop. The first thing they said when I got back was «we’re going to give you your car back». I did a double-​take. They said they cleaned and adjusted the points and road tested her and she was running smoothly and that they could probably do more and find other things to fix but they figured that I’d rather get back on the road and that I should be good but that I should take her in for a full service with my regular mechanic when I got back. Total charge: $ 110. My jaw dropped. I was back on the road in 3 hours and for much less than I had feared. They understood my needs perfectly & didn’t try to do any more work than was absolutely necessary. I thanked them, promised them another 5 star review, and hit the road. We made it home that night with no other problems!
I hope that on my next road trip I don’t have any car trouble but if I do break down I hope it is in Eugene!

After dating an auto-​mechanic for a year, I learned about the evils of money-​hungry dealerships and the importance of finding a good independent shop. So when my car broke down after the 8 hour drive up from California, I sought the help of Jackson’s. I received friendly, efficient service and felt my money was well-​spent. (No «there’s a unicorn in your exhaust pipe» shenanigans) They were even willing to talk to my car-​savvy boyfriend on the phone about their diagnosis and negotiate on the price.
The boyfriend didn’t last, but my customer loyalty to Jackson’s has. Counter service is always extremely welcoming and they like to joke around to keep you on your toes. Another perk is that if you need transportation, they’ll drop you off and later pick you up to get your car. So convenient!

I have been doing business with Jacksons for years. Not only do I appreciate their customer service (which is excellent!) but I trust them.
Trust and auto mechanics don’t usually go hand-​in-​hand. There have been times when I was told that I didn’t need the repair (which would have been much more expensive) I thought I needed.
The folks behind the counter (Derek, Tawnee and Matthew) are knowledgeable and friendly.
Way to go Jacksons! I’m glad you’re here to take care of me.

Halfway through a 5 day road trip with my brother we found ourselves out of luck when the trusty Expedition spit a spark plug just outside of Eugene the day before the long 4^th of July weekend. Luckily out tow truck driver pulled us over to Jackson’s where Derek went out of his way to get us back on the road.
Although the traditional fix is to replace the heads for a lot of money and time, Derek got us bumped up in the schedule and the techs at Jackson’s got it fixed with a helicoil… We were on our way by noon.
Can’t say enough good things about this shop. I really appreciated their helping us out of a really tough jam, and thoroughly explaining our options for getting a fix. Luckily the plug got the expedition back home to Sequim, Washington and it’s still driving fine. Thanks so much for the help guys… I’m not planning on needing service in Eugene again for a while, but if I do I know who to call!

I chose Jacksons because it’s a AAA recommended shop. I have continued to use this shop because of the excellent customer service and quality work I’ve received for more than three years. A couple of years ago my brake light switch went bad, making it difficult to shift out of park. Jacksons made the repair, but I discovered a couple of months later that my cruise control (which is also controlled by the brake light switch) no longer worked. They fixed that problem and did my next oil change all at no charge. The staff is super friendly and always helpful, and the garage is one of the cleanest auto repair facilities I’ve ever seen. It’s a little pricey, but the AAA discount offsets that. Plus the peace of mind knowing that a reliable, competent, and honest mechanic has worked on your car makes the slightly higher price worth it in my mind.