Enumclaw Chrysler Jeep Dodge

Liars. cheats and frauds. They tried to talk my teenage daughter (a minor — and not legally able to go into a contract) into a getting loan for a car she can’t afford.
Their advertising uses cheap gimmicks (like stupid ‘you won our contest!’ nonsense). They tried to convince my wife to trade in her car because «A new car is cheaper to insure because it has a warranty where a used car like yours won’t». My wife isn’t stupid, but obviously the sales people at Enumclaw Chrysler Jeep Dodge ARE.

I had been researching online to see if I wanted to purchase the car I was leasing or another vehicle. My research took me to a Jeep Renegade, but I hadn’t seen one yet and I was nervous about going to a dealership by myself. So while visiting my friend in Enumclaw we decided to go together to check it out. Matt took me on a test drive and I was in love with everything about the car except the color. Robert ran some numbers for me and found that they could probably get the payments to where I needed them to be and assured me that he could find the right color. I wasn’t prepared to buy a car that day, but wanted to pursue the possibility so I got my paperwork together, sent a wish list of options and set an appointment for the following weekend. Needless to say they found me the perfect car with more options that I had on my wish list and my payments are right where I want them to be. And Jim made the paperwork easy. Thank you Matt, Robert and Jim for making this a great no pressure experience for me.

Love this place. I drive out of my way to come to this service department instead of Puyallup. Wade at the desk is great. Always knows whats going on and is super quick. They have a great shuttle service as well. We had Deanna today and she was so friendly to my kids.

I have had two wranglers and a dodge pick up. Enumclaw Chrysler Jeep has worked on them all. Their customer service has always been excellent. They have always diagnosed problems accurately and fixed these issues quickly. Their prices have been competitive and they even replaced one faulty component for free. Even though I did not have a warranty they said this component should not have failed so early.

Purchasing our jeep from Enumclaw was, by far, the most distressing experience we have ever had buying a vehicle. This is our 3^rd vehicle from this dealership, their C.S. was terrible this time. Our jeep had several leaks. We had it in their shop for 5 days, when we got it back it still leaked in all the same places. They said they would have to order new seals. We Wait… forever, and end up going to another dealership altogether, they had us in the next day, vehicle fully repaired.
After we started complaining to corporate about Enumclaw they informed us that two weeks prior to our purchase, Enumclaw filed a repair with warrenty (I believe) to put all new seals on the hard top, but guess what, they never put those seals on the top. Instead, it seems they used a liquid sealant and kept the seals from the warranty that were supposed to put on our jeep. Corporate is investigating Enumclaw for the SWITCH. We are shocked at the poor customer service we received and We will be buying our Jeep Summit at Larson’s in Puyallup where they have given us wonderful service. ~~~~GOOD-​BYE ENUMCLAW – YOU SUCK~~~~

Worst car buying experience I have ever had! Sold me a lemon, then «let me pick a different car» that was way more money, that I had to settle for, and only refunded me some of my Gap insurance money even though I only had the lemon for a month. We were completely scammed! Buyer beware! Don’t shop here!

Hard line on price. Bought after they broke on price (Called me back in a week). REALLY not happy about financing however. I had a slight delay in my down payment, I called them a week in advance to let them know its gonna be a few days more on my down payment. But these business minded people turn in post-​dated checks to a little service called: «Cross Check» and cross check doesn’t speak to customers at-​all and the dealer knows it. «Cross Check never even spoke to me, they just sent me to collections over a 5 day delay in my down payment. I did not know I was going into business with a collection agency. I HAD a good credit score because I care. You and yours should be more reasonable. Don’t shaft the little guy, please. I sacrificed for this deal from my retirement savings. Honestly.
The financing man I dealt with made it a bit too uncomfortable to turn down the extended warranty. Ye big bully.
Give me a break.
However in all fairness I bought a powerful, well maintained truck. The price for my trade in was fair to me. The interest rate on the new loan was excellent. I just don’t appreciate getting thrown to the wolves for trick $#^!

I’ve spent nearly 70 grand on Dodge in the last 7 years… Huge fan love the vehicles. I went to this dealership to trade in my magnum and purchase a new Durango. They did the normal slimy pass you off from guy to guy and undersell your trade in, but that is to be expected. They drafted up paperwork to show me what it would be for financing if I put 1200 down. The total price was 29,000 and some change out the door. I decided to bypass financing and paid cash. They asked me to initial the 1200 down, to show that I was NOT taking the financing option and would be paying cash. After the check cleared their finance guy called and said I still owe the 1200. I reminded him that he had told me I did not owe the 1200 and that it was 29,000 out the door. He said that he remembered but that I had signed it and owed the 1200. His manager said he would take 600 and said he had escalated it to his general manager and the general manager refused to budge. I asked why there would be a down payment when I was paying full in cash, but they just told me well you signed it.
I would have dropped 30 to 40 grand every 4 to 5 years at this dealership and they chose a $ 600 money grab over customer loyalty and profit in the future… 600 dollar lesson, but they will never see another penny of my money. Im still getting notices to come in to get the Magnum serviced, and this is a couple of years later, so their documentation and organization seem to match their bookkeeping and integrity. Don’t make the same mistakes that I did, too many options out there

This is my first time writing a review, and I am doing that because I want more people to know that this is a great place to get yourself a car. I have bought a new Jeep Renegade here last week. the internet sales manager Jake is awesome! Since I am a new driver and this is my first time buying a car for myself, Jake is super helpful and patient. He helped me with eveything, including helping me to choose a right insurance company (he literally made 4 or 5 calls to different insurance companies to get the quote and made comparison), finding me a free rental car to drive, and so on. And I am embarrassed because I had a car accident with the rental car Jake gave me, and it was pretty bad. However, when I asked Jake for help, he is so patient even I was mad at myself. Even though I have to drive about 1 hour from seattle to here, I am still glad I made the choice to buy the car from him. This experience has been awesome for me, and I would definitely recommande this place to my other friends!

Mike Riebe is awesome! He let me drive 3 vehicles, one I took on an extended drive and he didn’t say a word. Very pleasant man, very easy going. No hard sale tactics or pressure here! It was several days before I was able to get back to purchase the one I wanted, but back I went. Sure it was the usual 3 hours to purchase, but it wasn’t painful. Everyone there is nice. And honestly, the finance guy (Jeff?) was wonderful. Yes, he told me about extra warranties, etc. but didn’t press me further when I said no thanks.
Cannot say enough good things about the way I was treated. Nice, professional people and I would recommend them to anyone.

Enumclaw CJD is fantastic. Amazing customer service that makes me know I can trust that they will be reliable anytime I go back for maintenance or to purchase a car in the future. Working with the crew (especially Stephanie) was top notch. Thanks Enumclaw Chrystler Jeep Dodge!

I recently bought a 1 year old 2012 dodge charger from Enumclaw Chrysler Jeep Dodge. Two things happened
1. I agreed to pay the sales price of the car at 19k, but within a day I found the car for 18k online. The sales manager stepped up and corrected it, which I give kudos but I had to go back in and draw new papers etc when the right thing would have been to offer me the true sales price… In the mortgage business you would never get away with this…
2. I had some issues with my gas cap cover opening and my stereo drifting off channel within a few days of buying it. After a few weeks and making sure it wasnt my thumbs or a ghost, I went in to ask them to square up with me and diagnose and fix the problem which I thought they were doing but the service guy throws me the 100 deductable /​dignosis fee. I thought since I still have paper plates they could help a new client out and look at it… which they did but then billed my like 126+ bucks. Then service departement could not find anything wrong but still charged me and then never even called me to let me know, I called six hours after they got it just to see what was up and they were like oh yeah, its done and cant find anything but you owe us blah blah blah.
I thought car dealerships would actually car about if you are going to come back or not… But with 90% of my experiences they are only about the one time commission or sale and never about repeat business… at least that is what I am getting from Enumclaw chrysler jeep dodge…
On a positve note, the finance manager did find me a great rate and was pleasure to deal with.
CURRENTLY I will not buy again from this company until they make it right!!!

My son is in the US Marine Corps and was deployed in Afghanistan. He was able to spec out the truck he wanted online and Josh Wallace, the Internet Manager, worked with me to get the exact truck my son wanted at a great price. These people treat the military right! The financing was made easy by Chris and the overall experience was simply awesome! If you want a no-​pressure sales experience, go to Enumclaw Chrysler Jeep Dodge where they will treat you right and treat you fair!

My husband and I both agreed it was the best car buying experience we have had. Thanks to all their hard work they were able to get the rates down and keep the payment wehere we wanted it. We were able to test drive the Jeep as many times as we wanted, they even offered we could take it home for the evening. They answered all of our questions and were never pushy. I also really liked being able to communicate via email and negiotiate some of the pricing without having to go in to the dealership. Our experience was definately a 10!!!