Morris Eye Group

Dr Morris is the best eye doctor I have been too. Outstanding surgeon with a professional and caring demeanor. His staff is equally professional and involved.

Wait times are too long — I’m going to Doctor Rosa next time :). I waited for an hour to be seen. Folks seem bored here also.

Went in to have an eye exam and start a relationship with a local eye doctor. Was pleased with Dr Crosby but felt I was up-​sold on my lenses. Between the exams and before seeing the doctor, I was lead to the optometry area «now to order your new glasses». I had existing frames, didn’t want new ones, $ 219 for lenses only! The next day I requested to cancel my new lens order, didn’t feel good about the transaction, didn’t want tinted lens which were highly recommended and wanted to pick up my original frames, untouched. I was told that it can’t be done, frames have been sent to lab, no refunds ever! I immediately filed a merchant dispute with my bank. Didn’t even receive a new script to take to another optometrist. The worst customer interaction I have ever encountered!

I would have given MINUS stars if it were possible! This place royally SUCKS and the wait times are comical, they are so ridiculous! 1.5 hour wait after securing an appointment they gave me two weeks ahead of time. That is the case EVERY TIME I’ve been in there. My husband also experienced the same thing twice! We are going elsewhere but I just had to rant on here first so you don’t get sucked in! The other office in Oceanside is JUST AS BAD so don’t think its a location thing. It’s a whole office group thing. They need to get their act together.

OMG! 1 hour wait for my eye appt. told the girl at the desk and was told this is why they tell you to plan on 2 hours for an appt! Part of the two hour appt is the wait time! So Dr Morris’ time is worth more than mine? I Have been coming here for years and shame on me for taking this treatment. Not coming back! This place is a cattle call Disgusting. Someone forgot to tell us one of us must drive home due to dialating the eyes. So after all this, i will not get my eyes checked! My husband has his eyes dialaed! Really?

I’ve gone to Morris Eye Group for several years because they’re the only local eye practice that’s on my current (but not for much longer, thank goodness) health plan.
My first negative experience with them was when I questioned why they collected the higher copay for my health insurance rather than the lower copay for my vision plan, since both covered the service I was getting. I was simply told that that was their practice — no other explanation. The next time I went there they did collect the lower copay for my vision plan but couldn’t explain why they hadn’t done that before.
They start calling with appointment reminders several weeks before an appointment and leave at least 3 or 4 «reminders», each one asking you to «press 1 to confirm.» I press 1 but they still call back with more reminders. I’ve asked them for only one reminder but it doesn’t seem to help.
They told me I have a thinning macula and recommended some rather expensive vitamins to help rebuild it. I was alarmed so I followed their suggestions. After taking them for two years with little results I was finally told, «You know they’re fat soluble, don’t you?» NO, nobody told me that and I eat a very low fat diet, so I’ve invested two years and a couple thousand dollars and haven’t been taking them the most effective way.
Finally, and what prompted me to finally write this review, is that Dr. Sara Julazadeh (who is an optometrist, not an ophthalmologist as I’d requested to see) was very quick to recommend that I have a visual field test because she saw signs of possible glaucoma. This alarmed me so I went ahead and scheduled the test (for another $ 30 copay). I was told I’d get the results in about a week. I called when I hadn’t heard after a week and was told that it takes two weeks. After two weeks I still hadn’t heard from them so I called again and was told they’d give the message to the doctor and someone would call me that day. They didn’t. I went out of the country for a week and (foolishly) expected to have a voicemail from them when I returned. There wasn’t one. I called for a third time today, told them how unhappy I was that they were quick to recommend tests and raise patients’ anxiety levels but not so quick to get patients the results of those tests, so how necessary could those tests really be? I gave them my cell number and told them that I expected a call back TODAY! Guess what — it never came! I’ll be so glad when I can go back to Scripps and deal with responsible, ethical doctors and office staff again!

This is not a place to waste your time or money. I agree with most of the bad reviews. What happened to me seems to be commonplace at this office. I have a medical condition with my eyes that does NOT allow lasik. The staff would repeatedly call and ask if I wanted to schedule this surgery every 4 months or so. They took 5 months and 7 office visits to make my new glasses correctly (Dec. thru May). By then they had already billed my insurance and I was stuck using them and could not try somewhere else. Plus I had to live with non-​working glasses during that time. Now I’m trying to get my records moved over to another doctor and they want to charge me over $ 45 to do so. (processing fees, $ 0.25 cents per page plus some random additional fees.)
I have never written a Unilocal review before, but felt the need to warn others about this place so they would not have the same experiences.

So sad to say that they overcharged– had incorrect info on my insurance and I refused to pay their eyeglass prices. My insurance covers one pair a year and they wanted to charge me additional $ 400 for the same glasses that the year before cost $ 100 out of pocket? My insurance did not change and I did not have a significant change in Rx. I took my prescription to
and love my new progressive transition glasses! Good luck! I apologize to the friends I referred. Dr Morris treated my family for years prior but this last visit was disturbing.

Terrible DO NOT GO HERE!!!
I feel completely ripped off
They billed my insurance for my daughters annual exam so now I will have to pay out of pocket to have her eyes examined again at a reputable place. Desk people extremely rude.
Dr Butler made inappropriate remarks to my daughter.
End result they refuse to give me my daughters contact prescription so that I can get them somewhere else!

This office is very good at the following:
1. Securing patient appointments
2. Making patients wait beyond their appointment times
3. Making patients wait during their appointments
4. Collecting co-​payments
5. Suggesting unnecessary tests
6. Billing health plans for questionable services
This place is a cattle call, not a medical facility. Patients aren’t people, they are account numbers.

Literally the worst service and quality I’ve ever experienced. Lack of any sort of human or common curtesy PLEASE do not come here. Their optical/​Eye glass office has the worst staff with continuous pressure and horrible attitude from these women. Yes they have good selection of brands but, not worth spending $ 400-​$ 500 for your frames. After having met with optical, I couldn’t wait to leave their office out pure frustration. I can believe these people are even allowed to speak to customers this way. Unbelievable. SMH.

NO– DON’T GO HERE!!! Yes, I read the Unilocal-​but, they took my new vision insurance so decided to give them a try & take my 2 sons for their annual exam.
Dr. Ku was pretty good, but as a business, they are horrible. They want money, money, money. My insurance said no co-​pay and no deductible for the exam, but they charged me $ 130 per kid. A few days later I get my EOB that shows the insurance also paid $ 130 per kid. So what they do is collect up front what the insurance is supposed to pay & then hope you don’t notice you’ve overpaid. I called them & they claimed they had not been paid by my insurance yet, but clearly my EOB states they have. Who knows how long I’ll have to hassle with them to get my $ back.
Then the optical department– a whole different story. EXPENSIVE. Yes, they have a great selection of frames, but for a premium price. They charge for everything– thinner more modern lens material– yeah, the stuff costco uses & charges $ 39 for… yeah, that’s an extra $ 60 PER LENS, not per pair. Antireflective lens coating (same stuff you get free at Costco), yeah that’s another $ 62.50 PER LENS, on & on & on. …$ 462.00 later, my son has his glasses built. They come back & they have the most horrible fish-​bowl effect from the material being so curved. Their optical girls don’t know anything. She should’ve informed my son that the size of the frames he picked out would increase this fish-​bowl effect. Well, we had to figure that out by our own research after the fact. They just want to sell the most expensive glasses to you, that’s it. They most likely get a commission.
Save yourself the headache, don’t go here. Don’t think you’ll get any better exam than Costco either. They spend just as little time with you. Go to Costco, pay cash & have them dilate your eyes. You’ll be better off. The girls that actually check your vision at Morris don’t know what the heck they’re doing & my son’s both said they were rough & mean to them. NO– DON’T GO HERE!!!

Just leaving and highly dissapointed from previous visits a couple years ago when dr Goldman was present. I have used this group for myself in the past and been satisfied however this time for my 9 year old son something was missing, a lack of explanations and professionalism were the ever present factors. Highly dissapointed in whatever changes have taken place over last 2 years. We will be eased somewhere else for our vision check ups from now on.

Front desk and check in was fine, Waiting for the Dr. to examine me after my
eye test with my eyes dilated was frustrating. Waited for one hour after my eye test
to see the Dr. and she didn’t even say «sorry you had to wait so long» A sorry would have gone a long way. Appointment was at 11:30, didn’t leave until 1:30. Will not return.

The worst. Don’t answer phones. Jerked around for weeks. Glasses done wrong twice. Refund on my glasses was supposed to take 7 – 10 days, two weeks later Im still waiting. The worst customer service in the world. I came here only to see the ophthalmologist, she was awesome, but the optometry side is a joke. Run. Go somewhere else.

Such a joke always a wait no matter what time early or late. Amazing that it never seems to matter

They called me to schedule an appointment. Even though they were disorganized and unprofessional on the phone, I booked anyway since I really needed my exam. When I showed up, they said I wasn’t on the schedule. Now I’m delayed and have to rebook with another eye doctor. i’m never going here again.

Worst experience for eye glasses ever! Both my husband & I had our eyes checked and ordered new frames and lenses for our prescription glasses. His hinge arms froze up on the new Oakley Sunglasses we purchased. He went back and they ordered another frame and after two weeks when he went to pick up, they said they couldn’t use the new frames for his prescription and he had to pick out a different frame. He went elsewhere and got the frame he wanted with no problem.
My glasses ordered 2 years ago and one of the lenses has popped out 4 times. I’ve had to bring them back to Morris ever time to get lens put back into frame properly. Today they tell me the frames are fatigued and because they have slight wrap around, they’re not really ideal for my presciption. Really??? They sold these to me two years ago and had no problem taking my money then. They’ve lost our business for both eye exams and frames. Totally unprofessional and by far the worst service & selection. Lens crafters would probably provide better service and expertise.

This office takes the routine and turns it into a circus act. On top of that, they’re way overpriced. They want to charge you for every little things and they aren’t upfront about costs. When I called to ask about the cost of an exam what they didn’t tell me is that I would also be paying for the consultation and for a contact fitting. I’ve been wearing contacts for 10 years, I don’t need a freaking fitting. Plus they pass you around between two or three people before you even get to see the doctor. I get it, it’s a big fancy doctors office. We get that you went to big bad school and you’re swindling us blind folk so you can buy a Benz… very dramatic.
On top of that, you definitely get the sense that they’re trying to fit in as many clients as possible. I’ve seen less people in a nail salon on a saturday.
Plus, I know that my prescription got worse and they barely acknowledge it. I want to see 20/​20, not ²⁰⁄₈₀ so that I come back sooner rather than later to spend more money.
Not happening. I hate Wal-​Mart, but at this point, they seem like a better choice.

Frusterated! It seems like trying to reach the person you need to schedule appointments with or ask questions is never available and going to voice mail and leaving messages doesnt guarantee you a call back. Instead I have to keep calling until I miraculasly reach someone available.
My 13 year old son was getting contacts for the first time and we were told we needed to pay $ 165 for the consultation and that I would be contacted when the temporary contacts come in…6 weeks later… nothing so I had to call in and leave messages and finally reach someone who said «sorry, it should only take a few days but for some reason we lost track of your order» Granted I had already paid for the $ 165 consultation fee… which seems like a little much
Finally the contacts come in and my son and I sit down with the lady behind the desk (not sure if she is an actual eye doctor or?) and then she pretty much looked at me sideways whn I said I woudl sit next to him while he was learning and she told me to sit in the waiting area and watch TV? Also the only time theyhave appts for this consultation is 7−8am…thats it!
The inside of the office is nicely done so I will give them that but my first experiences with this office are not off to a good start.