Golf Galaxy

I have been looking around for new irons and decided to go in and get fitted. The staff was very happy to help and did an excellent job using the launch monitor to find the optimal shaft and club head for my swing. I beleive the man who helped me was named Pete. He also explained to me what eveything on the screen meant so that I understood why he was switching the shafts and clubheads.
At one point I swung a bit low and broke the test club off at the hozel, but he didn’t seem to worry. They just fixed up another iron and we continued. Also, he said he would be more than happy to help me with a lie board and adjusting my new clubs for free when they arrive.
I will definitely be using this store in the future for all my golf needs.

This has to be the worst golf store in Maryland. This took place about 3 years ago and it still bothers me to this day. I took my future son-​in-​law to Golf Galaxy to look at some putters. We looked at a few and tried them and I handed him a Scotty Cameron putter. He wasn’t aware of the price nor had any idea that I was going to buy the putter as a gift. He tried a few more putters and finally decided that the Scotty felt best. That was the easy part. The price of the putter was $ 349.99 plus tax and I asked the sales assistant if he could do a fitting while we were there. He replied yes and that would be an additional $ 20.00. I asked him how often do you sell a Scotty Cameron putter… his reply was not too often. You would have thought that they would be more than happy to invest 15 minutes and make this a great buying experience, but not Golf Galaxy. After contracting their headquarters, my son-​in-​law was given a free fitting. You would think that the customer service would be more reasonable by not charging a fitting fee when you pay that much money for a putter.
Yesterday, My wife wanted to shop at Trader Joe’s in Elkridge, so I decided to kill some time at Golf Galaxy while she shopped. I should have known better from my past experience with them. I promised myself never to spend more than $ 20.00 (cost of fitting) which is very hard to do in any golf store. While on the other hand, I have purchased over $ 3,000 at Golfsmith in past two years. On top of that, Golfsmith is further for me to drive. Wow, they had a sale of Footjoy gloves. Being left handed it’s not to often that I can find left-​handed gloves on sale. They had small and large, of course with my luck, no mediums. I asked if I could get a rain check and NO was their reply. I guess the people that manage Golf Galaxy haven’t been keeping up with the consumer-​buying trend, so I’ll shop for them online instead. The upper management team should look at Golfsmith’s ratings and learn from them. I would rather spend my money with a local company that goes the extra mile for their customers. This is why Golfsmith gets my loyalty. Something Golf Galaxy needs to work on. Last time I visit Golf Galaxy… I promise!

Wow, I just had the most mind-​boggling negative experience, similar to the review below from Sherri. I went to the store last night to try several clubs with assistance at the store from a very helpful gentleman named Mike. I would defininitely give him ⁵⁄₅ stars. I left the store without buying so that I could do some more research on the clubs that I liked, with full intention to come back to give the sale to Mike. When I was online, I noticed that there is a 15% online discount for new users that sign up. I specifically called the store the next day to ask them if they would honor the discount if I came into the store — they said yes no problem. The insane experience started as soon as I walked back in the store that evening. I found Mike and mentioned the discount, and out of no where, the alleged manager starts barking at me that I can’t use that coupon. It was the most outrageous situation, I literally JUST walked in the store, found my sales guys, and was excited to purchase the clubs… and i’m getting yelled at by the store manager? Somehow she proceeded to stop yelling at me, Mike took me to the back to try the clubs one more, and the lady comes back and starts yelling to me about the coupon. Honestly, she was just saying random things — I couldn’t even respond. Finally, Mike told her I was getting Taylormade clubs and she finally calmed down and left. They asked me if I could wait 30 minutes to get them fitted, and I said that’s fine, and proceed to go look at the putters. I don’t know what happened in that 30 minutes, but they came back and asked me if I was ready to start the fitting process… I was like huh? I thought they were already getting fitted. Then we went through the checkout process and they told me it was out of stock and 3-​week delivery. I was like huh? I went through the checkout process online and it had options for 1, 2 and 3 – 6 day delivery so how is that possible? They didn’t give me a good response and finally I just left. For some odd reason they didnt want my business and I really cant figure out why. I just spoke to Towson and they said they’ll help me out — so I’m heading there tomorrow. Weird, weird experience.

Long story, but I was very upset with this experience
The gentleman that helped us pick out our set of golf clubs was really pleasant and helpful– I would give him 4.5 stars. However, the checkout experience was so long and awful that I would never go back! The female that assisted (allegedly a manager) had no guest service skills whatsoever and she became extremely flustered when a couple items weren’t ringing up or when our gift cards wouldn’t scan.
In fact, when 3 of our gift cards ($ 600 total) wouldn’t scan, we were told there wasn’t any money on them. We knew there was because we had the store scan them previously so we knew how much we had to spend. We stated we were absolutely sure there was money on them because they’ve never been used before. She argued and insisted there wasn’t anything there. She went so far as to tell us she could see the cards had been swiped many times (due to the surface scratches) so we must have used them. She basically accused us of lying– there’s really no other way to take that.
I asked if I could see one of the cards that successfully scanned (I had written a phone # for balance inquiries) so I could call to confirm the available balance. She pushed a different card to me and said «the number is there». I told her the number she was pointing at wasn’t a good number which is why I wrote it on one of the other cards. She became argumentative and said «it’s the same # on all the cards». To which I repeated «yes, but it’s a BAD number and the recording will direct you to the one I wrote down».
She finally passed me the card. I placed the phone on speaker and set it down on the counter so she could hear– the system confirmed the available amount. Before I could enter the numbers from the remaining 2 cards to retrieve the balances, she told me to turn it off and she proceeded to hang up the phone. She never once apologized for being wrong, for the long wait or for doubting our story. She then tried to blame the system and said it still wouldn’t go thru. By now we were extremely annoyed and she was obviously upset. Based on her comment, she made it sound like we were just «out of luck» because the cards weren’t swiping (despite having a balance). When she made a sarcastic remark asking what we wanted her to do about it, I blew a gasket. I asked if she was the manager (convinced she couldn’t be based on how poorly things were handled). Much to my surprise, she answered yes. My only response at that point was to raise my voice and say «Then figure it out!» She looked horrified and told me I wasn’t being very nice… couldn’t I see she was trying everything she possibly could to make it work? In truth, there was way more excuses for why she couldn’t help than how she could help. First she tells us there’s nothing on the cards (alleging we already used them) then after proving her wrong, it was the system’s fault. After all that, she somehow managed to manually enter the gift cards and process the purchase (over $ 1200)! Trust me… if it weren’t for the gift cards to that particular store, we would have walked out without spending a single dime! By the time we got home, we realized we were overcharged for 2 boxes of balls that were on sale and they didn’t give the $ 30 discount for spending over $ 150!