1st Class Moving Storage Inc

The movers themselves were very professional, cannot complain. BUT the issue is the management. Unfortunately the movers did damage some furniture, although I believe they were trying their best not to. Talking to management and the claim process, they continued to say they would call me back and never did. This went on for over two weeks now. They also refuse to answer or respond to their own claim emails.
Bottom line the good reviews come from customers lucky enough to not have damage. If you have damage, this is were the sleazy used car sales tactics come into play. I wouldn’t use them again, only because I do not trust them standing behind their own insurance.

They were able to accommodate a last minute booking, right on the first of the month. Price that was quoted seemed reasonable. No hidden fees– of course I tipped the guys. Fast, efficient, went above and beyond making sure my belongings were wrapped well and taken care of. Would absolutely recommend this company, and especially appreciate Raef who was able to set it up in such short notice.

I had a great experience moving with 1^st Class Moving! They were able to give me a quote within 2 hours of submitting a request, that was fairly priced and broken down in an easy to understand way. I was able to schedule a move for 5 days after I got the quote, and was told 2 men and a truck would arrive between 9 and 10. We also got a referral discount, which was great!
Two men and a truck showed up half an hour early the day of the move, and had me note the start time on their paperwork. We wound up having more stuff to move than we originally anticipated (our fault, not theirs), and the two men were not phased at all. They moved some difficult pieces, including my box spring over a balcony, out of a 4 story row home with some pretty nasty/​windy stairs. They were very efficient, wrapping everything carefully with blankets/​tape. There was one table they took the legs off of, something I wouldn’t have thought to do. I didn’t see them take a break until the whole house had been packed up. I will say that one of men was a cigarette smoker, but I couldn’t smell it on him or any of my belongings. They were also very accommodating with our dog– the very last thing they packed was her crate so we could leave her in until the house was packed up, and it was the first thing they unpacked at the place so we could keep her away.
The men were equally efficient unpacking. I stood by the door and told them where things went as they came in the house (front bedroom, back bedroom, basement, etc) and they were careful to ask where in each room we wanted things placed (bed against this wall, dresser there, etc). In the future, color coding what goes in each room might make this a little easier, but I really didn’t think it was an issue.
Overall, it took an hour longer than we were originally quoted, but that is our own fault because we wound up having more stuff to move than we had anticipated. There was a fee for packing tape on the end, which I hadn’t thought to expect, but it made sense and I had no issue with it. The final bill was easy to read, and we tipped each man a $ 10/​hr rate.

I was a huge fan of our last moving company but the price can’t be beat with this group. They were extremely efficient moving us out and moving us in, taking apart the furniture and reassembling. They were courteous and did a great job. Because we were referred by our Realtor, we rec’d a 10% discount which made them cheaper than many others. AND we rec’d an additional discount for paying cash. They charge by the hours worked and seem to overestimate. We were quoted for 8, but it only took them 7, so we didn’t have to pay for that last hour either.
Rave review right?! So why only 4 stars? Well, if you tell me you’re gonna be there between 8 – 9, be there between 8 – 9. They arrived at 9:15, so that was a little annoying. Otherwise, well worth it.

A few friends recommend them who gave 10% referral discount. Price quote comes out much way less than others and scheduling was a breeze. An extra person was brought on the moving date and the job finished 1 hour earlier. We were charged for an additional $ 30 for tape/​supplies fees, but I feel it was still well-​worth considering there was no tip nor snack/​food provided.

We have moved many times because of work relocations. This move was on our dime as it was for a retirement move. We got bids from five companies and 1^st class beat all of them for total price. The crew that packed us out was great and the same guys delivered everything to Virginia a month later. You do have to negotiate on price just like buying a car. Zero damage to our goods. Highly recommend!

We had a great experience with this company and got a verbal referral from one of our friends. The referral gave us a 10% discount! I have been moving around all the time for the last few years and I have to say I was very satisfied with this company for a long distance move. We moved from Baltimore to NYC.
#1) This company has decent prices. I got quotes from several other companies and this one was very competitive. They were not pushy at all and set up a home estimate on my request. The guy showed up on time and made a good estimate for the move. The estimate was clear and emailed to me promptly. There was no funny business about things like the «number of steps from the elevator to the door».
#2) They were helpful in coordinating the storage time. They even called my new building to discuss insurance issues on my request .
#3) On move day they were punctual and fast. They even let me take a few boxes because I needed them. One thing for me is that I hate companies that charge extra for random moving supplies. This one does not and they are very clear on their estimate that ALL moving supplies are included. They even labeled each and every box with its destination
#4) On delivery day, they showed up reasonably on time (traffic issues in the city). There was some issue with the loading dock and one of the mover guys actually tried to work with the building to make it better for us! They were fast and efficient and were patient with me when I was being indecisive about furniture placement. It was kind of funny to watch our movers with uniforms compared to someone else’s movers in white T shirts and shorts taking a smoking break when they should have been working :) Needless to say, we tipped very generously.
Overall, great professional moving company. I still can’t believe our move went so smoothly.

I have been meaning to write a review for this awful company for a long time but am just getting around to it. My husband and I used them to move from our 2 bedroom apartment to a 3 bedroom house (not that much furniture). We were expecting our first baby a few weeks after the move and had an entire nursery full of brand new furniture to have moved along with oil paintings, antiques, and a teak entertainment system from India. The movers DID arrive on time but we were promised 3 movers and only 2 showed up. They kept saying they had a 3^rd mover but we did not see him until the end of the day for about 15 minutes. As the first hour dragged on these 2 movers melted into a slow motion nightmare. It took my husband talking with them and me calling the «Manager» asking where the 3^rd mover was to get them to speed up and do what we thought (and were quoted) a 3 hour job. After the move we assessed the damages to our furniture — my son’s brand new crib had about 5 huge dings in it, my oil painting’s frame was scraped all along the side, our teak entertainment system was completely ruined, and the new house we moved into required a set of painters to come in and fix the walls/​holes these movers caused. TOTAL NIGHTMARE. I filled out the claim form sent to me along with pictures showing all of the damages to our property and never heard back from this so called «1^st Class» company. I had to call them 3 times only to receive a letter in the mail stating we would get back a total of $ 56. Unbelievable. My son is now 9 months old and I have still not received this pathetic amount of money. I highly suggest you looking elsewhere when trusting a company to move your personal property.

When it comes to moving, everyone has a different experience. The very concept of moving completely sucks. Your basically packing your life away in a bunch of boxes and then either getting people you know to help you lug all your crap or hiring professionals to do the job. In our most particular move, from apt A to apt B, we decided to go the professional route as we have a TON OF crap for two people.
So the guys from first class (3 of them) showed up at 9am sharp, which was a nice surprise. The guys were courteous and careful with moving each of our pieces. They were also efficient. Since we had a ton of stuff, it took the guys a little bit longer to move us then we expected (about 6 hrs). However, the price was relatively cheap compared to other movers so I wasn’t complaining.
The movers miraculously fit our entire 2-​bedroom apt in a very small truck. It was actually an incredible accomplishment on their behalf, however, a bigger truck would definitely be something I’d request next time. Luckily we were moving from one apt in elkridge, to another about 2 miles down the street. So it was no problem.
These guys helped us setup our beds, dressers, you name it. They never complained, never talked back, never gave us any attitude… just hard workers. With professionals movers, it’s always a gamble. You never quite know what your going to get. But I was very happy with the three men who moved us last month.
Finally, the price we were quoted was accurate. And at the end of the move, no one tried to rip us off or add on any misc charges of any kind. That is why I WOULD DEFINITELY USE THESE GUYS AGAIN.

Good prices, movers were helpful — helped pack and wrap up things I hadn’t been able to fit into boxes. Other than that, they were completely unsatisfactory.
I was contractually given a ten day delivery window (and verbally told by them that they come south 3 times a week in the summer and it should be delivered on the 1^st or 2^nd day of the window) however my shipment was delivered 2 days after the end of the window. They refunded me $ 25 per day late, but when you are living out of a suitcase for twelve days, every day counts and is frustrating! I’d rather have had my stuff than $ 50.
Two of my chairs were delivered damaged/​scratched, and one of my tables (inherited from my grandmother) was lost and never delivered. The contract I signed only entitles me to 60 cents per lb, so I believe a lost table and two damaged chairs entitle me to appr. $ 18…I think my to time fill out the claim paperwork was worth more than the $ 18 I should be getting back. My fault for not opting for more coverage, but I was referred to 1^st Class Moving Storage by a friend and trusted I wouldn’t need more coverage.
The movers also tried to deliver somebody else’s mirror to me and I had to refuse it — even though I told them it wasn’t mine they kept trying to bring it into my house anyway. If I wasn’t an honest person, then somebody else would have lost a mirror.

The name says it all. On time. Efficient. Stayed within the quoted price. Correct truck size.
My local move was made simpler by dealing with this company.
Also, they will give a discount for a BBB referral and/​or cash payment.