Expo Auto Body

This is a review based on my experience a few years ago. I chose this place because it was on my insurance approved auto repair shop list and it had good reviews. They might do a great job on auto body but customer service is lousy!
The estimated pick-​up date was inaccurate. I was kept waiting 2 weeks longer than they claimed.
The day finally arrived when I could take home my car. Seemed like they did a good job with the paint and repair but on closer inspection my front bumper did not look the way it did. When I pointed it out, service rep said my original bumper model was no longer in the market, that that was the new kind and insisted it was better. It would have been nice if he had warned me about the difference because it just looked odd to me and took a very long time to get used to. There was something else that looked off but I couldn’t tell what, and he insisted it was good to go. It wasn’t til I got home that I realized that the front plate was missing. I opened the trunk and the mat and my cargo net were missing too. I called to tell them and the service rep claimed he would look for it and get back to me. Later in the day I call again and he says I am free to look around his shop but he does not see them. I get there and he did recover my mat after a very long wait, which showed that he lied because he said he would look for it when I called but he didn’t really til I arrived later in the day. He could not find the cargo net that had come with the vehicle. He tells me the front plate was never on my vehicle when it was towed over and how it got lost during the accident and I should reorder them from DMV for a minor fee and just walked away. I asked if he would pay for the plates and he said no because it was not his responsibility and that a lot of drivers do not bother with front plates and it would be fine without it. I left unsatisfied knowing that my plate had been on my car. Later in the week, I return and the rep pretended to look for it and said again I needed to reorder it myself and walked away. No one else was available other than these auto techs who looked like they were taking a break and completely ignored me. Finally one auto tech seeing that I would not go away asked me what I needed. I showed him the picture of what my car looked like which showed that even though the front was severely damaged, the plate was still firmly in place. He walks to the back where it looks like there is a mountain of auto body parts and debris and hands me my plate asking if that is what I was looking for. I am grateful he found it and he helped put it back onto my car but I should not have to look for my own plates when they guarantee their work will be in the pre-​accident state!.
It was a horrible frustrating experience with no to little communication on status of repair. Service rep was shady and dishonest. I would not recommend this shop at all.

Im pretty surprised theres only 1 review. This body shop is awesome Ive referred a ton of clients of mine to this place and have also fixed my own personal cars here as well. Their service is great, friendly and they are quick. I just stopped by to get my back light replaced, and I was out of there within 15 minutes.
Their office is nice also — Im not saying its fancy, but compared ot majority of the body shops Ive been to. They have clean leather sofas, a big screen TV and refridgerated water bottles. lol.
:)

Superior work at a fair price.
It was a nice, clear morning. A friend needed help to move from his Temple City home to Lawndale. This was a calling for the Beast, aka Land Barge. This 17 footer, 2.8 ton-​er met the needs to move the last bit of large furniture left in TC. So, this guy decides to back out the Beast and make his way to TC. Were both mirrors checked before reversing? Nope.
Crunch.
What was that? Jumped out of the truck only to find that there was a rental car parked in the driveway. The little rental car’s mirror jabbed into the Beast’s quarter panel. Literally, a scratch was all that was left in the rental car’s mirror, but the Beast, being a drama queen, decides to buckle its quarter panel. The damage was done and friend is still in need of help. Hopped on the 10, and headed west. It was nice to have the freeway close to home, back in the C-​town days. Anyway, the move was successful, but the Beast was injured.
A phone call was made to Expo. They did great work on an old commuter and it was decided they can patch up the drama queen’s quarter panel. Turn around was in 5 days. That’s pretty quick when considering the Beast’s Arctic Frost Pearl requires several coats of different paints to match. The body lines were matched perfectly as well as the paint. Seamless. 3 years after the incident, the paint is still holding up. Expo offers a lifetime warranty on their work, so if the paint fades — which is doubtful — they’ll repaint it.
5 stars for normal damage repairs.
4 stars for custom work. That’s another story.