Sprint Store by Wireless Choice

«What a Great, Smart and Helpful Staff «
I went to the Sprint Store by Wireless Choice on Jamacha Rd. in El Cajon CA, to by some new Samsung S6 phones. Sarah one of the Sprint sales representatives was so nice as she helped me, and had a great personality. Sarah was so informative as she answered all of my questions, as she did the paperwork for my new phones. Oliver the Manager of the Sprint store came out to welcome me, and was very nice, and helpful while I finished my transaction with Sarah. The next day I brought my wife to the Sprint store to have both of our old phones information switched over to our new phones. Anthony one of the most experienced and knowledgeable Sprint employees helped us, and made sure that all the information from our old phones got transferred. Anthony’s knowledge and work ethic, on making sure we had new phone cases, and that everything else went well, was amazing. When we came back to pick up our phones, Mark the Sprint Tech expert came out to tell us what he did with the information on our phones, and again was so nice to answer any questions we had about how to work the new Samsung S6 phones we were purchasing. Mark was also so quick and smart as he went out to both of our cars to set up the Bluetooth system on our 2 new phones. Mark is so Intelligent and quick ! This entire Sprint employee staff so so nice, informative, and organized, as they all worked together to make sure we were informed and happy with our new phones. If you want a new Sprint telephone, you need to go to the Jamacha Sprint Store by Wireless Choice for a great new phone experience ! You will not be disappointed !

Merna was very helpful, ¹⁰⁄₁₀ service. Come see her at the sprint store on jamacha for all your cellular needs

If I could give these JERKS a negative stars I would; they absolutely deserve it!!! *****AVOID THIS STORE AT ALL COST*** The sales associates are COMPLETE LIARS!!! Long story short, I went in to upgrade my device over a year ago and they lied and added a bunch of stuff to my plan and I’ve been fighting with Sprint ever since trying to rectify the matter. I attempted to handle the matter with the store directly and the associates claimed the manager was never in when I came into the store. I emailed the manager numerous times and he open and read my emails and never responded!
***THESE PEOPLE ARE CROOKS; DO NOT DO BUSINESS WITH THEM**

I came into the store needing a new phone, something I’d been putting off because it’s such an ordeal. Mark made the process painless. All of the staff was friendly and accommodating. I’ll be glad to return.

Customer Service with Steve was excellent!!!
Friendly and very helpful… Customer Service is very important to me and he was great! Will definitely ask for him when I need to go back to the Rancho Sprint Store… THANK YOU!

If you frequent this store because of it’s excellent customer service, you’ll be disappointed that the store was sold and has a new team.
My husband and I have continued to drive from Alpine because we always got excellent service. We brought my husbands phone in last Sunday because it needed a new battery. The associates told us that it would take 1 to 1 ½ hours to fix. We decided to leave it until the next day. My husband called before going all the way into town and was told that (after 24 hours) nothing had been done to it and it would take another 1 to 1 ½ hours. The associates had mentioned to us on Sunday how bored they were, hadn’t had a customer all day and were excited to finally have a customer. How is the phone not ready yet?
After he got the phone home, he realized half of his contacts were gone and all of his screens had changed. He drove back to the store for help. Mark told him that he needed his password for the gmail account. Since my husband doesn’t use gmail and only set it up because he had to for the android, he didn’t know it. Mark told him he couldn’t help him, turned his back and walked away.
When he got home, I looked at the phone. It took me 5 minutes to figure out how to find his gmail and reload his contacts.
When I called to speak to the manager, Alexis, she made excuses for Mark and gave me a line about privacy issues. Funny, an employee at that store SET UP the gmail account for him. No privacy problems there. Even IF they could not physically do it for him, they could have told him how to find it himself.
There is never an excuse for someone in the SERVICE industry to be rude and unkind.
We’re very disappointed… to put it kindly.

Steve provided above and beyond customer service today. I came in with a broken phone and walked out with a lower cost plan, an iPad, and new phone on its way, all for less money than my monthly bill. He made suggestions, and offered solutions in a friendly and efficient manner. I was completely taken care of.

Soooooo for me to give a Sprint retailer 5 stars means they are legit. I have been a Sprint customer since 2003… and I received the best customer service from Steve today! Typically after leaving a Sprint corporate store… More importantly the one in College Grove… I’m first of all happy that… I wasn’t arrested and secondly I am always in need a drink! Any Sprint customers who are looking to work with someone who is honest, genuine and looking to leave out the door without handcuffs and a need to hit the local bar… Go see Steve and his team!

I love the team here at the Rancho San Diego Sprint store. They go above and beyond to help you out and answer all of your questions! The customer service they deliver is the best out of all the sprint stores I’ve been to. Jamal, Alexis and Merna were the ones who helped me out and got everything set up and running for me. Everything went so smoothly I couldn’t have asked for a better experience with them. Not only did I have a positive experience but the tone in the other customers conversations with Lance and John were nothing but positive! If you’re looking for an awesome sprint store I highly recommend this one and I highly recommend Jamal to get you set up and running!

Very disappointed the customer service was rude and seemed to be bothered very unprofessional kids work at this store and they won’t even try to work with you they are not helpful and don’t know their products

My experience at the actual store was okay — even in spite of the sales pitchiness. However, I noticed that when the guy (Saif) put my Lifeproof case on my iPhone 6, he seemed to have difficulty with one of the corners… but after fiddling with it, he seemed satisfied– so, i didnt think much of it. Sprint has always put my cases on for me and there was never an issue.
So, my fiancé took me on vaction for my birthday shortly after. I was SO excited to use my new iPhone camera during our pool time. But, (literally) as soon as I dunked my Lifeproof covered phone into the water, i saw the blue screen of death. I immediately removed the case and, sure enough, water was inside the case, concentrated near the corner Saif had difficulty closing. So, here i am — very sad, phoneleess, on my birthday, in Mexico — vacation and birthday RUINED! I haven’t even dropped the damn phone yet and now it’s a very expensive paperweight. Operator error dude!

For the last two years sprint has pushed me to hate the service and resent the customer care, but today coming into Andy’s rancho San Diego sprint store, completely changed my view. Helped me with all my needs and I’m definitely coming back. Thank you guys !!

We were very pleased with the service we received at this location. Everyone was very attentive. We would especially like to thank Basil for the excellent and thorough customer service he provided! We would definitely recommend that people come out of their way to come here.

This place is legit. Someone by the name of Oliver helped me out huge the other day. Going in for an upgrade and help me out tremendously. Very informative as well. Thanks for the great customer service and the new iphone6 will deffinately be back to this Sprint location if I have any issues.

I don’t know where to start!!!
We worked with 4 different representatives and each one delivered outstanding customer service.
Anthony spent over two hours with us working patiently and diligently to ensure we got we needed. Mark knows the answer to everything. Andy made it well worth it for us to switch over to sprint from Verizon.
Highly recommend this place and these guys but they do tend to get busy so plan accordingly!

I went into Sprint yesterday after continuously debating on getting the new LG G3. I had the LG G2, & planned on giving that to my brother so I could have the G3. I wasn’t eligible for an upgrade but I was determined to get the LG G3 (Let’s keep in mind that I also didn’t want to spend a ton of money either). I came in pissed off just from other things that happened during the day so I wasn’t in the mood for your typical sales person. Boy was I wrong. I was immediately greeted by Art & I began to tell him what I came in for so he pointed me to the right direction. I also wanted to add a line for my mom. I had tons of questions & Art was extremely patient w. me. Long story short, he was very knowledgeable & when it came to discussing my data usage he recommended what was best for me (unlimited) because of the concerns I was giving him. He probed very well to figure out what I needed for my mom’s phone line as well as my younger brothers. He reviewed different plans for me & went through numbers to see what would work best for my finances. After a little bit, Andy (the store manager) came over & introduced himself. I can’t remember what question I had but he stepped in & went over a few features w. me as well but not in a way where he was trying to sell me. He was very genuine & really wanted to make sure I got what would for work for me. I expressed how protection for my phone was extremely important because I’ve already broken 2 other phones but the otterbox case that I liked was more than I budgeted for the visit, & I needed one for my mom as well. Andy truly ’ put the customer’s needs first ’ & got me a crazy deal on both cases. I’ve never had an experience in a retail environment that I liked. I was extremely impressed w. the professionalism that both Art & Andy showed, as well as giving amazing customer service. I’ve found my Sprint store & all my friends & family will be going there. All the guys that work there are great soo you’ll be in good hands w. anyone. Thanks so much guys ! I truly appreciate everything you both did for me.

My phone stopped charging randomly, so I came in to get it fixed. They decided I needed a new one, and they told me it’d arrive in a few days. A few days pass, and my friends begin contacting me telling me a random girl has my phone number now.
So there’s the first mistake made by these guys.
I head Into their store today to take care of the problem, and I wait an hour while they all wander in and out of the back room. Still waiting here. They appear uninterested to make a quicker effort to get me my phone. Would switch to AT&T if mom would let me. I wouldn’t suggest using this carrier or shopping at this store.

I came in here to fix my phone, Dylan and Pj were very helpful and fixed my phone in a timely manner. They explained the problem properly and showed me a couple cool features on my phone. While waiting for my phone Erika kept persistently nagging about upgrading my phone, yet she kept referring to the brochure for answers. I’m not sure if she knew what she was talking about. At the end I got my phone back with the problem fixed and was on my way. If you need your phone fixed I highly recommend the technicians here.

Just got a galaxy S 4! Erika helped my sister & I out with our upgrade; kuddos to her! I love my phone all my contacts were transferred quickly :)

Last year I had some really good experiences but the manager left and now the store is awful. Everything takes at least 2 – 3 hours. I have no idea what they do in that back room but your phone gets taken back there and you are stuck there for hours. Even the littlest of tasks now take forever.
They also talked me into the sprint phone connect and it has been the biggest disappointment yet. The thing is awful. Wish I could say something positive.
They do take forever to do anything but overall they are ok