Ed Humes Locksmith Service

Absolutely horrible experience. I dropped off a classic car lock on a Friday morning — they said they would call me with a quote on Monday. Monday came and went — so I called them Tuesday morning — they said they had not yet looked at it.
I get a phone call on Tuesday afternoon — they give me two quotes… One quote to change the tumblers (which is what I wanted, but was exorbitantly expensive — something Home Depot has done for me for FREE in the past), and a second quote to make a new key for the lock (which Ed Humes said would be easier, and would not damage the lock).
I selected option number two (get a new key made), even though the new key would look different from the other car keys, and would not open the door locks. (Not the best solution to my problem, but I wanted to make it easy on Ed Humes.)
Wednesday went by. Thursday went by. Friday went by. Ed Humes NEVER CALLED ME — not even to return my multiple messages!
On Thursday, I left a message saying I could help them by purchasing a new cylinder and Ed Humes could install it. Ed Humes did not respond.
On Friday, when I called, a woman actually answered the phone and told me they gave up on the lock. She told me to go pick it up, and gave me a ONE HOUR window (8:30 to 9:30 am) when their storefront would be open for me to pick it up. Hey! I have a day job, Ed Humes!
So, I pick up the lock, and Ed Humes has completely destroyed my classic car part. They broke the hinge/​door, and destroyed the threads on the back side by placing the threads in a vice!
If I can find a replacement part, it will cost me over $ 200 to replace this classic car part! In the meantime, I do not have a lock for the trunk of my 1963 Falcon Sprint Convertible — of which only 4,000 were ever made!!! (The lock was fine before Ed Humes got a hold of it – the damaged threads make it impossible to reinstall this part).
Ed Humes is absolutely not careful with other people’s property. Ed Humes does not communicate well. Ed Humes has extremely limited hours at their storefront. Ed Humes keeps your lock over one week, and still does not fix it. I would recommend you stay as far away from Ed Humes as possible!

I have had the pleasure of dealing with the fantastic people at Ed Humes Locksmith Service on several occasions. Everyone is always nice, professional and very helpful! If you are ever in need of a locksmith in their area I highly suggest you give them a call first!!! They are honest and reliable which is a dying trait in this day in age. Ask for Sonya shes the BEST!
Lauren
A-​1 Locksmith (Dallas, TX)